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By: SAP     Published Date: Nov 04, 2015
Download this eBook to learn more about these 6 strategies to simplify retail marketing: 1. Collect, consolidate, and analyze data 2. Integrate marketing and merchandising 3. Offer a consistent omnichannel experience 4. Deliver real-time, personalized customer engagements 5. Measuring marketing ROI 6. Stimulate loyalty and advocacy
Tags : retail marketing, sap, data analytics, merchandising, omnichannel experience, customer engagement, roi, customer loyalty
     SAP
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Epicor     Published Date: Jun 11, 2018
Gain a competitive advantage in the LBM industry by understanding who your most and least profitable customers are with customer stratification. Download the tip sheet from Epicor BisTrack Software to learn the six ways implementing customer stratification brings success to your lumber and building materials business.
Tags : lumber, building materials, lbm, erp, bistrack, lumber distributors, customer stratification, customer experience
     Epicor
By: Epicor     Published Date: Aug 28, 2018
Gain a competitive advantage in the LBM industry by understanding who your most and least profitable customers are with customer stratification. Download the tip sheet from Epicor BisTrack Software to learn the six ways implementing customer stratification brings success to your lumber and building materials business.
Tags : lumber, building materials, lbm, erp, bistrack, lumber distributors, customer stratification, customer experience
     Epicor
By: Bazaarvoice     Published Date: Aug 01, 2014
How do shopping holidays like Cyber Monday and Boxing Day affect review usage? What does review traffic reveal about back-to-school shopping? Download The Conversation Index to see how customer conversations impact the global shopping seasons.
Tags : bazaarvoice, holiday sales, growth, cyber monday, boxing day, review usage, traffic, emerging marketing
     Bazaarvoice
By: Jive Software     Published Date: Jun 26, 2013
Companies today are acutely interested in becoming more customer-centric and increasing customers’ lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies don’t know how to develop a compelling community—one that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.
Tags : customer value, customer engagement, customer community, customer service, customer experience/engagement
     Jive Software
By: Monetate     Published Date: Oct 11, 2018
Product recommendations are a proven way for marketers to drive sales, boosting the revenue potential of every shopping experience and increasing customer engagement overall. However, most current recommendations tools have not kept up with the level of personalization that customers have come to expect, and they often fall short of the precision that marketing teams need to create meaningful business impact. It may be time to reevaluate whether your solution is doing all it can to meet the needs of your customers and your team.
Tags : product, recommendation, solution, customer, experience, monetate
     Monetate
By: Monetate     Published Date: Oct 12, 2018
Product recommendations are a proven way for marketers to drive sales, boosting the revenue potential of every shopping experience and increasing customer engagement overall. However, most current recommendations tools have not kept up with the level of personalisation that customers have come to expect, and they often fall short of the precision that marketing teams need to create meaningful business impact. It may be time to reevaluate whether your solution is doing all it can to meet the needs of your customers and your team.
Tags : product, recommendation, solution, customer, experience, monetate
     Monetate
By: Gleanster     Published Date: Aug 01, 2012
This Deep Dive analyst report uncovers seven best practices for creating a social media engaged sales engine. These practices don't extol social media as a fluff tool, useful in creating warm fuzzies among customers and prospects. Instead, they outline the use of social media for selling and closing business, and they can be tested against revenue, average deal size, lead conversion and bid-to-win ratio metrics.
Tags : social media, gleanster, sales, marketing, sales engine, digital, digital media, interactive media
     Gleanster
By: IBM     Published Date: Feb 18, 2015
Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages. This paper will guide you through seven best practices that will strengthen the way applications are released to production.
Tags : release management, market trends, customer demands, application deployment, ibm
     IBM
By: IBM     Published Date: Oct 02, 2015
Business needs, market trends, and customer demands are forcing IT teams to deploy applications at a rapid rate. The frequency of the deployments can invoke human errors, failed deployments, and outages. This paper will guide you through seven best practices that will strengthen the way applications are released to production.
Tags : ibm, release management, business needs, market trends, customer demands, deploy application, best practices
     IBM
By: Staples     Published Date: Jan 29, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this infographic, we break down the seven essential qualities that define a shipping products partner, from selection to customer service and thousands of satisfied customers. See if you need to make a switch.
Tags : shipping, shipping partner, staples business advantage
     Staples
By: Quantcast     Published Date: Oct 02, 2013
With tons of data available throughout the customer journey, it’s important for advertisers to know which metrics will help them determine ad effectiveness. We’re asking clients the tough questions about their customers’ path to conversion to understand what drives them to take action and where to fine-tune campaigns to scale for business growth.
Tags : ad performance, converting prospects, prospecting, customer engagement, customer insights, data management/analytics
     Quantcast
By: Esker     Published Date: Dec 23, 2015
Tired of high costs, low visibility and other headaches associated with processing fax and email orders? Let us be your guide to better order management! Read the Guidebook to learn specific ways your company can save time and money with electronic order processing while keeping customers happy.
Tags : esker, erp, automating fax and email, order management, productivity, customer service workbook
     Esker
By: Esker     Published Date: Dec 18, 2015
Read the Guidebook to learn specific ways your company can save time and money with electronic order processing while keeping customers happy.
Tags : esker, erp, order management, customer management, small business
     Esker
By: Aria Systems     Published Date: Nov 02, 2015
With millions of dollars hanging in the balance, selecting the right billing vendor is critical. Download Aria’s “7 Reasons to Evaluate Cloud Billing” to help you identify why cloud billing could be your best option. For example, cloud-billing vendors are often found to be more nimble than their on-premise billing counterparts, particularly for enterprises with multiple product lines and business in multiple geographies and currencies. Discover key advantages: • Accelerated go-to-market for products and services • An enhanced customer experience • The elimination of patches and upgrades • The ability to monetize your assets and services in new ways
Tags : aria systems, cloud billing, billing vendors
     Aria Systems
By: Dell EMC     Published Date: Aug 22, 2017
By 2020 the digital universe – the data we create and manage annually – will reach 44 zettabytes, or 44 trillion gigabytes! 1 This growth has ushered in a new era of big data, and introduces challenges and opportunities to small and medium businesses trying to economically make sense of it. On the upside, more data means more opportunity for businesses (and consumers) to use data in new ways – learning more about customers, speeding business cycles, and improving the efficacy of business workflows
Tags : 
     Dell EMC
By: Marketo     Published Date: Aug 10, 2017
So why is a MarTech stack so critical to success? At its base, a strategic MarTech stack is how you can efficiently and effectively stay connected to your buyers. And that is critical when you consider that businesses are competing on customer experience. In fact, a Harvard Business Review study, “Designing a Marketing Organization for the Digital Age,” described marketing technology as essential to creating agile and fluid structures and driving customer engagement. Teams that use marketing technology understand that by doing so, they can gain better insights into the unique relationships and connections with their customers and prospects.
Tags : martech, marketing technology, customer engagement, customer experience
     Marketo
By: Salesforce     Published Date: Mar 19, 2013
A new age of the social customer has arrived. This eBook examines how some of today’s most successful reps approach social sales.
Tags : crm, sales, marketing, social, social media, email marketing, crm & customer care, social media marketing
     Salesforce
By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
An online transformation is changing how the world’s most successful B2B companies engage buyers, acquire customers and drive ongoing revenue. To survive this transformation, today’s B2B e-commerce sites must do more than simply exist as a portal for selling products; they must be compelling, relevant and simplify the buying process. This eBook examines the factors and impact of this migration, and describes seven best practices for adapting and succeeding in this new era.
Tags : 
     Oracle Commerce Cloud
By: Esker     Published Date: Jan 08, 2019
The AR modules offered by ERP systems are good for many things. But it’s what they can’t do that often makes the difference between a top-performing AR department and one that’s just skating by. In this fun and insightful 18-page workbook, we explore how AR automation can not only make your processes run more efficiently, but translate into strategic business benefits like: • New opportunities due to an improved customer experience • Greater scalability thanks to fewer technological restraints • Happier, more productive staff thanks to fewer manual tasks
Tags : 
     Esker
By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction
     Adobe
By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction
     Adobe
By: Adobe     Published Date: Aug 28, 2015
Meet the trends that are impacting your ability to create, manage, deliver and optimize your digital assets. The Adobe white paper, 7 Trends Impacting How We Use Digital Assets, identifies the trends that help you deliver more meaningful customer experiences with the right assets, through the right channels, at the right time.
Tags : customer experience, adobe creative cloud, mobile apps, personalization, optimization, digital assets, digital marketing, emerging marketing
     Adobe
By: Adobe     Published Date: Sep 16, 2016
Meet the trends that are impacting your ability to create, manage, deliver and optimize your digital assets. The Adobe white paper, 7 Trends Impacting How We Use Digital Assets, identifies the trends that help you deliver more meaningful customer experiences with the right assets, through the right channels, at the right time. Read the Adobe white paper to learn: • How metadata can help increase brand consistency across multiple channels and devices • Why marketers need digital asset tools that increase responsiveness to consumers in real time • The importance of rich media in delivering personalized content that deepens customer connections
Tags : adobe, digital, digital asset management, dam, digital asset management system, customer experience, digital assets, crm & customer care
     Adobe
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