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By: Diligent     Published Date: Jul 10, 2017
The Corporate Secretaries International Association (CSIA) is a Geneva-registered global organisation whose mission is ‘‘to develop and grow the study and practice of Secretaryship, to improve professional standards, the quality of governance practice and organisational performance.’’ CSIA was established in 2010 as a not-for-profit organisation committed to improving the recognition and understanding of the practice of corporate secretaryship and the role of the corporate secretary. Its structure as an international federation of professional bodies enables it to effectively represent those practitioners who work at the frontline of governance.
Tags : communication, client-agency relationships, budgeting, digital marketing, personal relation improvement, resource management
     Diligent
By: GrowthIntel - INT     Published Date: Jul 06, 2017
It takes a lot of money and resource to recruit and train new, talented telemarketing agents. So what can businesses do to keep their telemarketing teams focused and happy? This ebook provides guidance on: • Which KPIs to track • The best way to structure a bonus plan • How to retain your best agents It also lists the questions you should ask when selecting a telemarketing agency.
Tags : customer acquisition, data updates, call quality, results, team culture, long term career prospects, employee, kpi
     GrowthIntel - INT
By: Context Optional     Published Date: Mar 09, 2010
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
Tags : context optional, social media, facebook, social networking, social applications, social marketing, email newsletters, social media marketing
     Context Optional
By: Extensis     Published Date: May 04, 2008
Integrated marketing communications agency, CMD, has an easy way of tracking the payoff from implementing Portfolio Server and Suitcase Server to manage their digital assets and fonts. It's called more billable hours.
Tags : cmd, extensis, font, website design, server, communications, digital asset management', other
     Extensis
By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
Tags : mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
     Mcorp Consulting
By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
Tags : mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
     Mcorp Consulting
By: Jacobs Agency     Published Date: Dec 07, 2011
A new perspective on marketing in today's tactic-crazy world.
Tags : 
     Jacobs Agency
By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
Tags : customer experience, analytics, risk management
     FICO
By: Adobe     Published Date: Nov 07, 2013
A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.
Tags : adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns
     Adobe
By: Teradata     Published Date: Jun 22, 2015
Passed on May 9, 2014, the Digital Accountability and Transparency Act (DATA Act) legislation requires federal agencies to report all expenditures—grants, loans, and contracts—in order to provide American citizens and policy makers better visibility into federal spending. At first glance, new federal requirements— which are scheduled to go in effect May 2017—can seem like imposed obligations with unknown benefits to the implementers. However, wise agencies and early adopters recognize how to transform this new compliance obligation into an opportunity to advance their federal agency by becoming more data driven. The Federal Government maintains vast amounts of data, and the DATA Act establishes data standards and sharing protocols that will help agencies exploit the benefits of data mining and analytics.
Tags : 
     Teradata
By: NAVEX Global     Published Date: Aug 18, 2016
In 2015, NAVEX Global partnered with an independent research agency to survey ethics and compliance professionals with responsibility for administering training across their organizations. The goal was to determine their top priorities and challenges. The findings represent responses from 677 individuals responsible for ethics and compliance programs.
Tags : compliance programmes, compliance, ethics, compliance programme, risks, ethics and compliance programme, risk areas
     NAVEX Global
By: Socialbakers     Published Date: Mar 27, 2015
Social has the power to help your clients achieve larger marketing and business goals. But only 5% of brands use social to it’s fullest potential - do your clients and prospects? In this study we discuss social trends agency reps just have to know to stay ahead and ways you can leverage social to pitch prospects and preserve accounts.
Tags : the key agency success, social trends, social, social media, agencies, importance and content, social media marketing trends, social data
     Socialbakers
By: Clustrix     Published Date: Sep 04, 2013
Find out how AdScience has been able to increase their revenue potential by five times using Clustrix to optimize bidding for their online ad broker agency. AdScience runs complicated algorithms to process bids for ad space based on click history. It's critical for AdScience to have instant access to smart data.
Tags : adscience, revenue, technology, clustrix, algorithms, case study, best practices
     Clustrix
By: Clustrix     Published Date: Oct 08, 2013
This whitepaper outlines new database technologies that are helping advertisers remove bottlenecks that slow down applications, improve functions such as ad segmentation and targeting based on up to the minute campaign performance and give agency clients instant access to smart data.
Tags : technology, clustrix, online advertising, real time bidding, database, analytics, smart data, applications
     Clustrix
By: Entrust Datacard     Published Date: Dec 08, 2015
This case study illustrates how this government agency that employs over 100,000 people and delivers more than $140 billion in public services annually was able to replace a dated system and enable remote access to securely authenticate users logging into internal corporate websites and email accounts.
Tags : security, security application, pki, authentication, internet security, security access
     Entrust Datacard
By: NetApp     Published Date: Sep 29, 2014
As cloud deployments accelerate, there's no question that Federal agencies are reaping the benefits – improved agility, less IT complexity, and greater collaboration through shared services. But, while the benefits are clear, concerns around data stewardship and management can stop migrations in their tracks. So how are Federal agencies dealing with the control challenge? To find out, MeriTalk surveyed 153 Federal IT professionals closely involved in their agency's cloud implementations.
Tags : cloud control, it complexity, collaboration, data management, cloud implementations
     NetApp
By: NetApp     Published Date: Sep 29, 2014
California is the world’s eighth-largest economy, and its IT challenges exceed those of many national governments. That was particularly true during the budget crisis that began in 2008. In the face of severe budget cutbacks, state agencies needed to radically change the way they operated to keep meeting their missions to serve citizens. The State of California sets a new standard for IT with Shared Services. Learn how the California Natural Resources Agency harnessed the power of cloud computing to reduce IT capital costs by 42% and speed up service delivery by 70%.
Tags : it challenges, it standard, it capital costs, speed up service deliver, shared services
     NetApp
By: Cisco     Published Date: Jun 04, 2015
Cisco and our partners can help agencies obtain secure networks, which help: • Reduce time between incident detection and response • Empower field personnel to make decisions based on all available information • Disseminate the right information to the right people at the right time
Tags : public safety, disaster response, networking
     Cisco
By: Cisco     Published Date: Sep 15, 2015
To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times. Cisco and our partners can help agencies obtain secure networks.
Tags : public safety, iot, law enforcement, emergency response, strategy
     Cisco
By: Cisco     Published Date: Nov 18, 2015
According to the United Nations, on average, more than 200 million people were affected and more than 70,000 were killed by natural disasters annually. Given the fact that one of the primary responsibilities of government is to protect the public and minimize the effects of such calamities, citizens now demand that public-sector safety organizations be proactive, and respond promptly and effectively to all types of crisis situations, including catastrophes, terror events, and threats to critical infrastructure. To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times.
Tags : cisco, public safety, disaster response, networking, security
     Cisco
By: Cisco     Published Date: Nov 18, 2015
In this playbook, we provide you with a framework to bring big data to your agency. We break down big data into manageable components to help you understand how to make big data a reality at your agency. Our guide will serve as a roadmap for innovation and provide you with step-by-step instructions to deploy big data at your agency.
Tags : big data, data platform, ioe, analytics
     Cisco
By: Workday     Published Date: Aug 05, 2016
With the large number of baby boomers becoming retirement-eligible, many local and state governments are bracing for a “brain drain.” The Center for Digital Government recently surveyed 165 state and local government IT professionals about their agencies’ recruiting practices. See this infographic to prepare your agency for the silver tsunami.
Tags : technology, best practices, productivity, data, competitive advantage
     Workday
By: Workday     Published Date: Aug 05, 2016
Why run separate systems for finance and HR when you can connect them in the cloud for a complete picture of your government agency. Read this report to discover why unifying finance and HR is so important for government organizations.
Tags : best practices, management, finance, workforce
     Workday
By: Workday     Published Date: Aug 10, 2016
Why run separate systems for finance and HR when you can connect them in the cloud for a complete picture of your government agency? Watch this video to discover why unifying finance and HR is so important for government organizations.
Tags : finance, management, cloud
     Workday
By: Workday     Published Date: Feb 28, 2017
With the large number of baby boomers becoming retirement-eligible, many local and state governments are bracing for a “brain drain.” The Center for Digital Government recently surveyed 165 state and local government IT professionals about their agencies’ recruiting practices. See this infographic to prepare your agency for the silver tsunami.
Tags : 
     Workday
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