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By: U.S. Cellular     Published Date: Aug 12, 2019
Are you ready to implement field service solutions, but don’t know where to begin? Getting started is actually very easy. All you need to do is choose the solutions that work best for your business. In this easy-to-read white paper, you’ll learn about three simple ways you can build the best possible field service solution for your business. Whether you’re planning to dive in headfirst, or dip your toes in the water, you can find optimal solutions for your current and future needs. Check out the white paper and discover how you can use field service management solutions to your advantage!
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     U.S. Cellular
By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
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     SAP
By: FinancialForce     Published Date: Aug 20, 2019
Not all cloud models are created equal The Professional Services industry has seen steady year-on-year growth and this has prompted many services organisations to adopt a cloud based approach as they look to streamline business processes and improve profitability. With this in mind we've identified the top 6 Questions to Ask About Cloud Professional Services Automation (PSA) and how it can help solve many common business challenges. Download this guide and get insight into:
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     FinancialForce
By: CA Technologies     Published Date: Feb 13, 2015
IT services are all about people, and the people’s most precious resource is time. They want to be more productive, but service management tools haven’t always helped. CA Cloud Service Management is a leap forward, a powerful but flexible solution that is built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. With CA Cloud Service Management, you can implement in days, configure without programmers, and automate end-user requests. A true SaaS solution means you get the latest capabilities the minute they are available and simplified pricing gives you predictable costs—no nickel and diming or haggling over complex pricing charges.
Tags : cloud monitoring, cloud service management, data, data management, data sheet, it services
     CA Technologies
By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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     Spredfast
By: HP and Intel® Xeon® processors     Published Date: Mar 22, 2012
Thanks to the emergence of cloud computing, IT environments must now be a broker of IT services across the enterprise. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out.
Tags : cloud, utility storage, foundation, cloud, enviornment, 3par, virtual, virtualization
     HP and Intel® Xeon® processors
By: Oracle     Published Date: Nov 14, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales
     Oracle
By: Oracle     Published Date: Nov 27, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales
     Oracle
By: Amazon     Published Date: Nov 07, 2013
An easy way to get started using Amazon Web Services is by deploying development and test workloads. This solution briefing outlines some of the challenges that customers face with these workloads, and how AWS can help address them. In addition, it provides an overview of AWS, highlights some key services for these scenarios and provides links so that you can obtain more information about any service that you are interested in.
Tags : amazon web services, aws, aws cloud, cloud services, cloud computing, development, test, testing
     Amazon
By: IBM     Published Date: May 22, 2013
Enterprise Management Associates (EMA) has conducted extensive research investigating the integration and management challenges created by the convergence of on-premise and public Cloud hosted applications. Research conducted in mid-2012 uncovered some compelling statistics about the role of Cloud integration in today's companies: Nearly 50% of the companies surveyed have already deployed tiered transactions spanning public Cloud and on-premise computing environments (one form of "hybrid Cloud") Approximately 35% have integrated (or are in the process of integrating) multiple Software as a Service (SaaS) applications. As one IT professional put it, "Everything is connected to everything." Because of this fact, any discussionof public Cloud as a standalone technology is outmoded. Few modern on-premise applications exist as"silos," and the same is true of Cloud-delivered applications.
Tags : ibm, cloud, cloud computing, integration, cast iron, ema, hosted, cloud hosting
     IBM
By: MessageLabs     Published Date: Oct 15, 2008
Failure to strategically manage email can be costly for any businesses. Learn about the risks of poor email management, and how to implement a comprehensive, best practices-based email retention policy.  Enforce your policy by implementing MessageLabs Managed Email Archiving Service to minimize email risks and maximize compliance with organizational, legal, and regulatory rules.  
Tags : messagelabs, email retention, archiving, risk, compliance
     MessageLabs
By: Epicor     Published Date: Jun 22, 2017
Professionals in the lumber and building materials (LBM) industry know that getting the job done right is all about having the right tools. Lumber and business materials manufacturers and distributors need intuitive software that’s smart enough to simplify the complexities of your business, leverage data to gain valuable sales insight, and deliver exceptional customer service. Epicor BisTrack software is uniquely optimized to help LBM retailers, pro dealers, and distributors grow your business. Learn about the LBM industry-specific functionality that BisTrack offers, like: • Supporting pro dealers and distributors • Optimizing inventory and purchasing • Managing and tracking customer relationships • Improving delivery dispatch efficiency • Introducing mobility and mobile access Take the tour today to see how Epicor BisTrack can help your business.
Tags : lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
     Epicor
By: HSBC     Published Date: Feb 27, 2019
So, you want to take your company global? For many organizations, forward growth means international expansion. While you may recognize the need for this growth, making it happen is another matter. In order to expand into new markets, you’ll need to identify your growth strategy, navigate unclear rules and regulations, understand cultural differences, and so much more. There are many complex considerations when growing your business globally – many of which you didn’t need to address in order to grow domestically. ____ The materials contained in this website are not intended for audiences located outside of the United States. This site does not intend to collect personal information about persons located outside the US and no marketing or services are directed at individuals located in the European Union. Content is Sponsored by HSBC
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     HSBC
By: Mitel     Published Date: Jun 29, 2016
Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, that’s what most contact centres were—a single site where agents commute to the office and complete their work at a fixed location. Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But that’s not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.
Tags : best practices, business optimization, business management, customer service, productivity, contact management
     Mitel
By: MarkLogic     Published Date: Jun 19, 2017
Integrate your data silos to finally navigate the data maze. This comprehensive white paper addresses a key element in any GRC program: regulatory compliance. Download this paper to learn about the costs, current practices, and associated risks. We’ll also recommend a technologically-enabled approach and highlight its main business benefits for financial services, insurance, and energy companies. Overview Executive Summary Compliance Requirements A Recommended Approach Business Benefits Regulatory Compliance Solution Architecture Related Materials
Tags : banking, financial services, data management, silos, data strategy, transparency, data governance, regulation
     MarkLogic
By: AlienVault     Published Date: Oct 20, 2017
Security Information and Event Management (SIEM) is a foundational cyber security technology. However, a properly executed SIEM strategy is difficult to execute even in static network environments with limited assets, much less for companies that have heterogeneous networks, transient end users, and plans of expansion. In this analyst report from Frost & Sullivan, you’ll read about several factors that companies big and small need to consider when purchasing and deploying a SIEM. You’ll also learn about AlienVault’s unified approach to solving for these challenges, with its on-prem appliance (USM Appliance™), and cloud-based SIEM-as-service, (USM Anywhere™). Download this report now to learn more about the changing SIEM market and AlienVault’s unified approach to security information and event management.
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     AlienVault
By: HERE Technologies     Published Date: Jul 11, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : urban mobility, here tech, mapping
     HERE Technologies
By: HERE Technologies     Published Date: Jul 23, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : here tech, mapping, location data, location intelligence
     HERE Technologies
By: EverString     Published Date: Jul 27, 2018
You have lots of leads, but finding the right match is getting harder and harder. You know the good leads are out there. They might even be looking for you. The trouble is, those good leads are hidden among so many bad ones. Your sales and marketing teams know this. They’re facing a deluge of data, not all of it reliable, and they’re trying to decode that data using outdated point solutions and imperfect criteria. Which means a lot of time spent running campaigns, initiating conversations and booking meetings that go nowhere. If this were the dating world, we’d be talking about a calendar full of bad first dates. Everyone’s “swiping right,” but no one’s truly matching. No one’s getting a second date. No one’s committing. Something just isn’t working. We can’t help you if you’re dating. But if you’re trying to sell your company’s products and services—well, the game is about to change. Instead of moving through a volume of potential customers as quickly as possible to build pipeline, th
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     EverString
By: Sponsored by HP and Intel®     Published Date: May 10, 2013
Thanks to the emergence of cloud computing, it’s no longer possible for IT departments to be just a builder and manager of technology; you must also now be a broker of IT services across the enterprise. Consequently, you need to design an IT environment that offers the flexibility, efficiency, and security to meet these expectations and aligns services with business needs. This is a task that’s best achieved by striking a balance among IT domains, spanning traditional internal IT, private, and public cloud environments. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out. To Learn about the HP Discover 2013 event in Las Vegas, click here: http://bit.ly/PTt3yD Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
Tags : it environment, cloud, all about service, it departments, it services
     Sponsored by HP and Intel®
By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity levels in incident and change management operations • Improve how incident –related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstate’s IT services.
Tags : cloud-based, allstate, servicenow, management solutions
     ServiceNow
By: Dell PC Lifecycle     Published Date: Feb 13, 2018
IT market intelligence agency, IDC, conducted a global study of 3500+ IT leaders around the world and found that companies at all levels are considering PC Lifecycle as a Service models to reduce costs, shorten refresh cycles and procure better equipment for their employees. Dell PC as a Service (PCaaS) combines hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month provided by Dell Financial Services. Learn more about Dell solutions powered by Intel®. Dell PC as a Service (PCaaS) vereint Hardware, Software, Lebenszyklusservices und Finanzierung in einer umfassenden Lösung, die einen einzelnen, vorhersehbaren Preis pro Arbeitsplatz pro Monat bietet und von Dell Financial Services bereitgestellt wird.
Tags : idc, studie, dell, intel
     Dell PC Lifecycle
By: Akamai Technologies     Published Date: Mar 10, 2016
The web application firewall (WAF) is among the most complex security technologies on the market today. The complexity of managing a WAF includes a pre-defined list of rules to identify thousands of potential exploits, intelligence about new attack vectors, and identifying malicious HTTP requests from legitimate HTTP traffic. Read this white paper to learn how to combine attack detection with threat intelligence using our cloud platform and managed security services to better protect your web applications.
Tags : akamai technology, web application security, http, best practices, security
     Akamai Technologies
By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
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     ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: 1. Comatose 2. Caffeine addicted 3. Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: • A deeper understanding of what ITIL is and why it’s so important to keep everything running at work • Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified • Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
Tags : it management, it automation, it ticketing, help desk, service desk, itil, itsm, it service management
     ServiceNow
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