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By: IBM     Published Date: Aug 30, 2017
DevOps (short for development and operations), like most new approaches, is only a buzzword for many people. Everyone talks about it, but not everyone knows what it is. In broad terms, DevOps is an approach based on lean and agile principles in which business owners and the development, operations, and quality assurance departments collaborate to deliver software in a continuous manner that enables the business to more quickly seize market opportunities and reduce the time to include customer feedback. Indeed, enterprise applications are so diverse and composed of multiple technologies, databases, end-user devices, and so on, that only a DevOps approach will be successful when dealing with these complexities. Opinions differ on how to use it, however. Some people say that DevOps is for practitioners only; others say that it revolves around the cloud. IBM takes a broad and holistic view and sees DevOps as a business-driven software delivery approach  — an approach that takes a new or en
Tags : devops, ibm, quality assurance, end-user devices, customer engagement
     IBM
By: Bright Horizons     Published Date: Dec 14, 2016
New Data from the 2016 Modern Family Index shows turnover is a real risk for a large portion of today’s workforce: new parents.
Tags : work-life balance, working parents, employer solutions, family-friendly workplace, employee well-being, workforce productivity, retention, engagement
     Bright Horizons
By: Bright Horizons     Published Date: Dec 14, 2016
New research has found that being a Dream Company – one that shows it cares about employees, provides them with learning and growth opportunities, and promotes work/life balance – drives retention, engagement, and talent attraction.
Tags : employee well-being, workforce productivity, retention, engagement, recruitment, child care, back-up child care, child care centers
     Bright Horizons
By: Bright Horizons     Published Date: Dec 14, 2016
What’s the key to retaining, attracting, and engaging great employees? Research shows that for employers, there’s considerable strategic power in offering people a position in a Dream Company.
Tags : employee well-being, workforce productivity, retention, engagement, recruitment, child care, back-up child care, child care centers
     Bright Horizons
By: Bright Horizons     Published Date: Dec 14, 2016
Study shows a decidedly scientific approach to benefits development and management, and illustrates emerging trends of benefits that are becoming “need to play,” as well as those growing substantially in popularity, emerging as “need to win.”
Tags : employee benefits, trending benefits, tuition assistance program, value proposition, employee well-being, workforce productivity, retention, engagement
     Bright Horizons
By: Bright Horizons     Published Date: Dec 14, 2016
Dependent-care breakdowns are a serious risk to business continuity. With child care already a challenge for much of the workforce, and elder care responsibilities on the upswing due to the aging population, smart organizations are moving toward a response strategy.
Tags : business continuity, employee well-being, workforce productivity, retention, engagement, recruitment, child care, back-up child care
     Bright Horizons
By: Datastax     Published Date: May 15, 2017
Customer experience might be a relatively new term, but the concept goes back millennia. In Ancient Greece, the retailer’s relationship with the customer was deep and personal, and that’s because the seller knew almost every customer extremely well. What happened? Mass distribution and mass marketing, for one. But now, thanks to technology, we are returning to being able to form a deep, personal relationship with the customer. Read this eBook to learn about the retailer’s journey from knowing the customer to depersonalization to using powerful technology to go back to the types of vendor-buyer relationships that existed thousands of years ago.
Tags : datastax, customer experience, buying initiatives
     Datastax
By: Fiserv     Published Date: Mar 02, 2018
Don’t Let Non-Compliance Fines Impact your Bottom Line and Reputation. Manual reconciliation of vast amounts of data is an arduous process, involving countless staff hours that includes backtracking, often ending without an audit trail to demonstrate how the balance sheet was derived. Automated processes offer a solution to this risk-laden adventure. In the white paper, The Buried Costs and Hidden Risks of Manual Reconciliation for Financial Institutions, learn how to calculate and compare the costs of a manual system versus an automated system. Tags: manual reconciliation, automated reconciliation for banks, automated reconciliation for credit unions, automated reconciliation, automated reconciliation for financial institutions, automated reconciliation system, non-compliance, data reconciliation
Tags : manual reconciliation, automated reconciliation for banks, automated reconciliation, automated reconciliation system, non-compliance, data reconciliation
     Fiserv
By: Privacera     Published Date: Oct 23, 2017
Trends indicate that every company should embrace big data and analytics – there’s clearly incredible opportunity for enterprises to derive value from data. But not all companies are clamoring to jump on board with building teams and defining initiatives. The reality is enterprises are analyzing only 0.5% of their data, according to recent study by MIT Technology Review. What’s holding these companies back? This paper will cover the categories of risk and some of the constraints at play, as well as five recommendations to managing and mitigating that risk.
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     Privacera
By: First Advantage     Published Date: Apr 30, 2018
Screening your company’s existing workforce can be a critical component in your overall security plan. But the process is far from simple—and is often intimidating. Learn from one company that has navigated the complexities, and consider their strategies to help you plan the process. Pre-employment background screening is now considered a standard practice in Corporate America. Very few companies, however, are crossing the threshold to conduct screens on their existing workforce. It’s a complex endeavor, and to be successful, companies need to walk a fine line between addressing legitimate business and security risks and not alienating employees along the way.
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     First Advantage
By: IBM     Published Date: Jun 25, 2018
Incorporating Watson Assistant into their “Easy System”, Staples Inc. enhanced their ordering interface and product support to be more seamless, whether via their iconic Easy Button, through the app, over Facebook Messenger, or with a Slackbot. See how Staples used Watson APIs to build a cognitive ordering ecosystem for customers, incorporating speech-to-text capabilities and leveraging on a massive amount of back-end and customer data. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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     IBM
By: Oracle OMC     Published Date: Jul 16, 2018
When something’s shattered, can it be stitched back together? With the right tools, yes it can. Discover how you can assemble an end-to-end experience that will blaze a path straight to purchase. Your customers will be hooked.
Tags : customer, experience, customers, optimization
     Oracle OMC
By: Workday     Published Date: Sep 19, 2018
Hoarding data isn’t doing much to help your financial services firm if you can’t easily combine data from multiple sources and quickly run analytics. But there is a way to turn those heaps of data into actionable insights to get clearer answers to your biggest questions and better drive your firm’s strategy. Read the blog to learn how to improve your back end to go from data hoarding to decision-making.
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     Workday
By: Adobe     Published Date: Oct 11, 2018
To set themselves apart, companies need to shift to an experience-first approach that keeps customers engaged as they move from device to store and back again. Read Moving Beyond Click and Mortar: 5 Steps to Experience Excellence to learn how you can blend digital and physical channels into a fully connected customer journey. Read the guide to learn how top retailers: Shift from channel-first to customer-first Build unique experiences around their brand story Differentiate their experiences with digital Simply fill out the form to download the report.
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     Adobe
By: Knightsbridge     Published Date: Sep 09, 2014
A healthy and vital team is a goal worth striving for. There may be conflict, but if it ever gets personal, team members catch themselves, apologize, and go back to talking about the issues. People have more productive conflict because they have the trust to engage directly with one another. They have more opportunity to develop their skills and get things done, because they’re spending less time and energy dealing with office politics. Download this ebook to learn how to diagnose your team's toxic problems and how to fix them.
Tags : knightsbridge, team effectiveness, virtual teams, work teams, business teams
     Knightsbridge
By: ADP     Published Date: May 23, 2018
Your global organization’s network of human capital management (HCM) platforms is the nerve center of your entire enterprise. But passing data back and forth between disparate HCM systems has never exactly been easy. So your HR, payroll, talent, benefits and time and attendance systems, often specific to regions and countries, fire futilely across data synapses that in real-world terms leave you blind to the true state of your business.
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     ADP
By: iCompass Technologies     Published Date: Feb 06, 2015
You know every tax dollar counts: The post-recession drop in funding coupled with mounting financial commitments and legislative demands for improved access to information leave no choice but to make operations more efficient. Agenda automation software eliminates manual tasks associated with creating, distributing, and publishing agendas, reduces the prep time (by as much as 50% or more) and associated costs of meetings while introducing a flexibility that makes tight deadlines easier to manage. The impact is far reaching, from improved transparency to freeing up staff time to work on other priorities. It not only pays for itself in paper savings, it brings money back into the budget—from $300 to $1000 per meeting, depending on the size of the organization. Learn more about how easy it can be to automate your meeting agendas, and what you can get back as a result.
Tags : agenda management, meeting management, meeting management software, records management, records management software, paperless document management, local government transparency, agenda automation
     iCompass Technologies
By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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     Oracle
By: VMware     Published Date: May 10, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: • Seamless, secure end-user access to applications and files • Easy-to-use enterprise app store • Management security • Fully integrated infrastructure stack • Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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     VMware
By: VMware     Published Date: May 10, 2017
Mobility is already the springboard for considerable business innovation. Soon, mastering mobility will be a prerequisite for even doing business. The decisions organizations make now regarding mobility, in this still formative stage, will shape how well they will perform for years to come. Download this whitepaper to discover how VMware backs its pioneering business mobility technologies and solutions with a leading market presence and an unmatched track record of innovation in the modern end user computing space. Organizations seeking a measurable impact on their industries and with their customers can turn with confidence to VMware to help them harness the transformative power of business mobility, on any scale, today and going forward.
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     VMware
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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     Kronos
By: DocuSign UK     Published Date: Aug 08, 2018
"Many financial services firms have automated the vast majority of key processes and customer experiences. However, the “last mile” of most transactions – completing the agreement– far too often relies on the same inefficient pen-and-paper processes of yesteryear. Digitising agreements using DocuSign lets you keep processes digital from end to end. Completing transactions no longer requires documents to be printed and shipped, and re-keyed on the back end. Read the whitepaper to learn how leading financial services organisations use straight-through processing by automating the last mile of business transactions to: - Speed processes by 80% or more, often going from days or weeks to just minutes - Reduce NIGO by anywhere from 55% to 93% - Achieve a 300% average ROI "
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     DocuSign UK
By: Ahead     Published Date: Jun 05, 2019
Digital Requires a New Level of Insight and Control Digital strategies have caused business executives to intensify their scrutiny of how technology affects bottom line performance. With a growing emphasis on differentiating the customer experience in highly competitive markets, these executives want to understand how their IT systems affect everything from brand perception to customer acquisition and loyalty. 3 | A Guide to Intelligent Operations Meanwhile, those same demanding business leaders lack appreciation and patience for the complexity of today’s digital technology environment. While applications and user experiences are simpler and more intuitive, the backend processing, application interdependencies, and underlying infrastructure are more complex than ever, even in light of the benefits of abstraction, virtualization, and cloud computing (see Figure 1.) While CIOs have long been expected to improve stability and uptime - and done a pretty good job of it - the stakes are much
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     Ahead
By: Tricentis     Published Date: Jun 05, 2018
The business case for adopting DevOps practices is strong, and a growing number of companies are jumping on board. However, the transition process can be challenging for many organizations. Breaking down cultural silos and migrating back-end systems are just some of the obstacles companies face. This article includes seven strategies companies can employ to ease the DevOps transition.
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     Tricentis
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