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benchmarking

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By: DocuSign     Published Date: Mar 23, 2016
This Guide is a foundation for sales transformation based on twenty years of benchmarking best-in-class firms along with concrete examples. Staffing, management, and technology approaches are explored; giving actionable steps to vastly improve your sales organizatio's performance.
Tags : docusign, client satisfaction, technology, sales, digital transaction management, staffing
     DocuSign
By: RES Software     Published Date: Apr 05, 2013
While the inevitable move to Windows 7 has been on the horizon for IT departments for several years, it’s clear that migration projects continue to plague many IT professionals. RES Software commissioned its second Windows 7 migration survey in June 2012 to assess the progress of these implementations in relation to a previous benchmarking survey issued in 2010. The most recent survey captures data from more than 330 IT professionals in North America and Europe across multiple industries and job functions. The results have been analysed and are highlighted within this research brief.
Tags : windows 7 migrations, it professionals, survey, capture data, job functions, it professionals in north america, research brief, res software
     RES Software
By: ShoreTel     Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
Tags : shoretel, unified communications solutions, ucs, total cost of ownership, telecom, telecom solution, benchmarking
     ShoreTel
By: Iron Mountain     Published Date: Aug 28, 2014
This white paper describes findings from the first major survey of information governance practices at healthcare organizations.
Tags : iron mountain, information governance practices, ahima, cohasset associates, healthcare benchmarking, healthcare it, information lifecycle practices, health information management
     Iron Mountain
By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : oracle, global customer experience, cx benchmarking
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
Tags : customer experiences, customer service, oracle, rightnow cloud, cloud, crm
     Oracle
By: NAVEX Global     Published Date: Oct 18, 2016
This report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness. To leverage more advanced benchmarks, NAVEX Global offers custom benchmarking options as part of our Integrity DiagnosticsTM and Integrity MetricsTM report service. These services allow you to get apples-to-apples benchmarking for your organisation based on your industry, company size, or other defining factors.
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     NAVEX Global
By: Socialbakers     Published Date: Jul 22, 2015
In this report, we use extensive social media metrics and benchmarking to demonstrate how FMCG brands can benefit from providing excellent social customer care.
Tags : sales, social, customer care, social customer care, customer service, social media, crm solutions/software, customer experience/engagement
     Socialbakers
By: CA Technologies     Published Date: Nov 02, 2016
Agile and Lean are built on a foundation of continuous improvement: You need to inspect, learn from and adapt your performance to keep improving. Enhancing performance begins with having accurate, comprehensive data. The multitenant architecture of CA Agile Central is uniquely positioned to provide access to anonymized industry benchmarking data from tens of thousands of agile teams. CA Agile Central Insights capabilities, part of a CA Agile Central Unlimited Edition subscription, provide performance metrics and benchmarking data for individual teams, teams of teams and even whole business units, departments and organizations.
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     CA Technologies
By: UL EduNeering     Published Date: Jul 05, 2012
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
Tags : fda, gmp, gcp, gxp, cms, osha, qsr, 21 cfr part 11
     UL EduNeering
By: CAST     Published Date: May 07, 2013
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.
Tags : adm, managing risk, sam, software analysis & measurement, sam solutions, vendor management, outsourcing, outsourcers
     CAST
By: RelayHealth     Published Date: Apr 01, 2013
RelayHealth's Vice President, Business Analytics, Jason Williams examines how healthcare organizations can better set strategies by focusing on key decision points and adding data from real-time sources to what they have already collected.
Tags : ecosystem, healthcare, real-time data, data, analysis, decision making, business analytics
     RelayHealth
By: NAVEX Global     Published Date: Apr 06, 2016
This annual report is an excellent starting point for organisations committed to benchmarking and improving programme effectiveness.
Tags : ethics, ethics and compliance, human resources, database, hotline reporting, navex, large database, benchmark database
     NAVEX Global
By: NAVEX Global     Published Date: May 06, 2016
This report outlines Data & Analysis to Help You Benchmark Your Programme Against the World’s Largest Ethics & Compliance Hotline Database—and Enhance Your Ethics & Compliance Programme Effectiveness.
Tags : data analysis, benchmarking
     NAVEX Global
By: NAVEX Global     Published Date: Sep 05, 2013
The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
Tags : incident, hotline, helpline, ethics, compliance, whistleblower, data, analysis
     NAVEX Global
By: ThousandEyes     Published Date: Nov 17, 2016
Demand for benchmarking of monitoring KPIs and metrics is on the rise. While monitoring tools look to deliver more consistent and standardized means of comparison, approaches vary. I&O leaders must determine key criteria and considerations when identifying tools to meet this growing requirement. Download now to learn more!
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     ThousandEyes
By: SAP Inc.     Published Date: Jun 16, 2009
This white paper presents IDC’s framework for implementing operational excellence (op ex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.
Tags : sap, operational excellence, op ex, internal assessment, competitive benchmarking, resource prioritization
     SAP Inc.
By: ProfitBricks     Published Date: Jan 01, 2013
Performance testing and benchmarking of cloud computing platforms is a complex task, compounded by the differences between providers and the use cases of cloud computing users. IaaS services are utilized by a large variety of industries and, performance metrics cannot be understood by simply representing cloud performance with a single value. When selecting a cloud computing provider, IT professionals consider many factors: compatibility, performance, cost, security and more. Performance is a key factor that drives many others including cost. In many cases, 3 primary bottlenecks affect server performance: central processing unit (CPU) performance, disk performance, and internal network performance.
Tags : cloud computing, iaas, profitbricks, amazon ec2, rackspace cloud, central processing unit, disk performance, internal network performance
     ProfitBricks
By: Return Path     Published Date: Jan 29, 2013
The need for marketers to improve their optimization practices has led Return Path and the Relevancy Group to explore the state of email marketing measurement and analysis, as well as its role and impact on marketing performance.
Tags : email marketing optimization practices, audience segmentation, inbox placement, email program results, email marketing performance, competitive benchmarking tools, competitor email programs, advertising agencies
     Return Path
By: Aquire     Published Date: Oct 07, 2011
Gain a clear understanding of what workforce analytics are and how they are integral for strategic planning to support your company's overall strategies from the creators of Human Resource Executive's 2010 Top Product, Aquire InSight.
Tags : workforce analytics, aquire, aquire insight, workforce analytics software, hr reports, hr metrics, hr trends, hr dashboard
     Aquire
By: Concur     Published Date: Apr 17, 2013
In this survey report analysts examine electronic invoicing, imaging and data extraction, and automated workflow solutions at US-based enterprises. The analysis is based on over 300 survey results and more than nine years of research findings.
Tags : ap automation, accounts payable, invoice management, invoice automation, invoicing, ap report, ap study
     Concur
By: Socrata, Inc     Published Date: Dec 02, 2013
Get Step-By-Step Guidance for Government Open Data Success from Socrata, the Global Open Data Leader.
Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, open data field guide, new york city open data
     Socrata, Inc
By: Socrata, Inc     Published Date: Dec 02, 2013
Build a World-Class Stat Program with Tips from Socrata, the Global Leader in Public Sector Performance Management.
Tags : open data, open data platform, open data portal, open data policy, open data program, open data kit, opene data field guide, new york city open data
     Socrata, Inc
By: Bounty Jobs     Published Date: Oct 14, 2015
The BountyJobs Direct Hire Agency Benchmarking Reports are released twice a year to provide business leaders with key insights into trends and past performance of the agency recruiting marketplace, where companies seek some of the most highly sought-after candidates.
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     Bounty Jobs
By: Motorola     Published Date: Feb 06, 2008
In this paper, Aberdeen details how best-in-class organizations equip and manage their mobile workforce. You can also determine the steps your organization needs to take in order to maximize productivity for your road warriors.
Tags : mobility, wireless, remote workers, road warrior, global roaming connectivity, mobile device, cellular data cards, vpn
     Motorola
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