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benchmarking

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By: Monetate     Published Date: Apr 06, 2018
Personalization for retail customers has advanced well beyond segmentation to include real one-to-one connections made in real-time. Not only are consumers expecting hyperpersonalized experiences across all touches, but companies who are able to implement them are seeing unprecedented growth and a new level of customer loyalty. This essential guide walks you through personalization from the nuts and bolts of what it can do, through 5 levels of implementation that businesses can use to benchmark their path to increased revenue. In the guide you’ll learn: • The latest advancements in personalization technology and what companies can expect to gain with implementation. • Four myths about personalization that may be holding your company back. • Tips for getting started and 5 benchmarking levels to help you create a personalization roadmap for your company. • Eight questions to ask when shopping for a personalization partner that will help you ensure you are getting the right tools and expe
Tags : 
     Monetate
By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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     Genesys
By: Motorola     Published Date: Feb 06, 2008
In this paper, Aberdeen details how best-in-class organizations equip and manage their mobile workforce. You can also determine the steps your organization needs to take in order to maximize productivity for your road warriors.
Tags : mobility, wireless, remote workers, road warrior, global roaming connectivity, mobile device, cellular data cards, vpn
     Motorola
By: Hubspot     Published Date: Apr 23, 2013
Effective marketing starts with understanding the buyer, but also understanding your competitors. It's important to see where your competitors are succeeding, and where they're failing. Download this guide to help you stay up to speed with what your competitors are doing while staying on track for your own business strategy.
Tags : marketing software, competitive intelligence, competitive marketing, marketing audit, marketing strategy, monitoring and benchmarking, tracking competitors, hubspot
     Hubspot
By: ThousandEyes     Published Date: Aug 04, 2017
Learn best practices for monitoring the various interdependent AWS services (EC2, S3, CloudFront) and get started with performance benchmarking.
Tags : performance bench marking, aws services, network connectivity, information technology
     ThousandEyes
By: Skillsoft     Published Date: Apr 01, 2011
What does it really take to be a leader at our company? Will this program enable tomorrow's leaders to see the forest for the trees and initiate a plan to protect and grow that forest?
Tags : leadership development, benchmarking, talent management, talent development, leadership capacity
     Skillsoft
By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
Tags : avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
     LANDesk
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program
     Microsoft Dynamics CRM
By: SkillSoft MKG     Published Date: Nov 05, 2010
What does it really take to be a leader at our company? Will this program enable tomorrow's leaders to see the forest for the trees and initiate a plan to protect and grow that forest?
Tags : leadership development, benchmarking, talent management, talent development, leadership capacity, business intelligence, market research
     SkillSoft MKG
By: SAP     Published Date: May 11, 2012
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
Tags : smb, business intelligence, small business, benchmarking, pace framework
     SAP
By: Urban Airship     Published Date: Apr 17, 2014
Are you ahead or behind in mobile? How does your business compare to other brands, and to your industry? The Mobile Maturity Benchmarks Report answers these questions with a comprehensive survey of 500 mobile executives, marketers and developers across eight industries.
Tags : urban airship, mobile, mobile marketing, app, mobile app, app platform, mobile maturity, benchmarking
     Urban Airship
By: NAVEX Global     Published Date: Nov 18, 2013
Download this report for a comprehensive review of cross-industry benchmarks and gain an excellent resource for companies wishing to assess their organization's reporting data.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
     NAVEX Global
By: NAVEX Global     Published Date: Nov 18, 2013
In this paper, you'll learn more about each of the four Board responsibilities outlined in the U.S. Sentencing Guidelines with respect to ethics and compliance programs.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
     NAVEX Global
By: NAVEX Global     Published Date: Nov 18, 2013
Download this whitepaper to learn the 4 fundamental steps to creating an effective third party compliance program like the elaborate, richly funded programs that are so prominent in the news.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance, third party compliance, risk assessment
     NAVEX Global
By: NAVEX Global     Published Date: Nov 18, 2013
This checklist will enable you to target the features and functionality you really need before embarking on the path to securing your third party relationships.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
     NAVEX Global
By: NAVEX Global     Published Date: Nov 19, 2013
Is your organization benefiting from the full ROI of automated policy and procedure management? Policies and procedures are the building blocks of every organization. This eBook offers articles geared toward managing the policy lifecycle from drafting and validating to approving and implementing, as well as increasing security and important steps toward protecting against data breaches.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
     NAVEX Global
By: BitSight Technologies     Published Date: Jan 11, 2016
Why does the cyber security performance of several industries differ? Download the latest BitSight Industry Benchmarking report to find out.
Tags : security
     BitSight Technologies
By: BitSight Technologies     Published Date: Jan 11, 2016
Is Illegal File Sharing Occurring Within Your or Your Vendors’ Cyber Ecosystem? Learn about the risks posed by peer-to-peer file sharing and why you should be monitoring this activity.
Tags : security
     BitSight Technologies
By: Cyren     Published Date: Oct 17, 2018
An Osterman Research Survey Report
Tags : office 365, it security, cybersecurity, web security, phishing, microsoft office
     Cyren
By: Skillsoft     Published Date: Mar 03, 2015
This ExecBlueprint describes effective approaches for recruiting and retaining this generation that has been alternatively described as entitled and creative. First, you may need to address conflicts with older workers if they resent millennials’ demands for flexible work arrangements, career advancement, and open relationships with leadership.
Tags : managing millennials, recruiting, retaining, millennial practices, development programs, benchmarking, mentoring programs
     Skillsoft
By: IBM     Published Date: Sep 30, 2013
This study of 230 organizations, conducted in January and February 2013, will explore the best practices organizations use to transform basic new hire orientations into strategic initiatives and how they leverage world-class technology to boost productivity, engagement, and retention.
Tags : aberdeen group, onboarding, employee onboarding, benchmarking, human capital, human capital management, human resources, hcm solutions
     IBM
By: White Horse     Published Date: Oct 07, 2009
Learn how to tap powerful real-time brand conversations taking place in social media by investing in the proper tool to aggregate and share the data across your organization. Download this Webinar for a standards-based benchmarking review of the top social media monitoring tools and practical knowledge that will equip you to make a business case for the single best social media investment.
Tags : brand marketing, brand research, social media monitoring, crisis management, social marketing, brand management, social media marketing
     White Horse
By: Webroot     Published Date: Sep 18, 2013
In today’s challenging security environment, using the best products that fulfill your business needs is of the essence. So when evaluating solutions, be sure to look at all aspects of a product—including performance benchmark testing. PassMark Software is a leading authority in software and hardware performance benchmarking, providing independent testing and analysis. In this recent PassMark report, discover how eight different endpoint security software products compare on a variety of metrics—from performance to malware protection—to help you determine which would work best in your organization
Tags : security, benchmark, software, hardware, endpoint security, performance metrics, protection
     Webroot
By: Kroll Advisory Solutions     Published Date: Aug 02, 2013
First launched in 2011, the Anti-Corruption Benchmarking Report aims to give compliance officers a comprehensive view of the "ABC" (anti-bribery and corruption) risks they have, the resources they have to fight them, and how those resources are implemented into compliance programs. The results give compliance officers a view into the anti-bribery and corruption threats they face and share resources for creating a risk-based compliance program. Download the report to learn more.
Tags : compliance, corruption, anti-bribery, risk assessment, compliance programs, compliance risk
     Kroll Advisory Solutions
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