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By: IBM APAC     Published Date: Jun 07, 2017
Read this white paper to discover the 5 best practices for understanding customer journeys.
Tags : customer experience, customer journey, satisfaction, customer experience management
     IBM APAC
By: Cisco     Published Date: Mar 17, 2017
Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
Tags : digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
     Cisco
By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Jun 29, 2017
Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today. Several of the most visible tactics to kick-start innovation in FSI organisations include launching innovation or incubation centres, launching hackathons, partnering with or acquiring start-ups, venture investment or simply trying to develop solutions in house. Whilst each of these approaches has potential, there is a risk that organisations fall into the trap of innovation theatre, in other words, failing to effectively integrate cutting edge technology into key business functions.
Tags : business resources, enterprise headcounts, individual roles, organizational charts, corporate initiatives, management principles, department optimization
     Juniper APAC DWA Cloud Leads July 2017
By: RedHat     Published Date: May 16, 2017
This ebook aims to answer this question by drawing on best practices from leading practitioners in seven areas key to the success of effective API programs.
Tags : api, infrastructure, application programming interface, 3scale
     RedHat
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
"This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle Solaris 11 security features and capabilities. It will also provide a high level overview of some of the noteworthy features that these two product offerings bring to the market. We will review industry best practices in information security as it relates to these Oracle products in the context of a secure implementation. This paper is not meant to be an in depth technical paper, position paper, or security implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily relevant to information security as it is current understood. The information used to compose this paper was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews of OEM (Original Equipment Manufacturer) documentation and specification
Tags : 
     Oracle PaaS/IaaS/Hardware
By: UPS     Published Date: May 24, 2017
At UPS, our people are not only focused on today’s cold chain, but also preparing for what comes next. They are innovating better cold chains by countering emerging challenges with capability and creativity. With that in mind, I asked some of them to share their perspectives and insights with you.
Tags : healthcare, cold chain, efficiency, ups, practices
     UPS
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 12, 2017
By adopting modern best practices for HR and Talent Management you will ensure your business takes full advantage of new and innovative cloud processes and technologies. This will help your HR resources operate much more efficiently and set your business up with the ability to rapidly adapt and grow when needed.
Tags : human resources, employee engagement, talent management
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Citrix ShareFile     Published Date: Jul 11, 2017
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including: Evaluating web browser configuration and virtualization options Protecting mobile devices against attack through containerization Reducing the risks of collaboration through secure EFSS solutions
Tags : ransomware, security, risk reduction, containerization, data security
     Citrix ShareFile
By: Citrix ShareFile     Published Date: Jul 11, 2017
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including: Evaluating web browser configuration and virtualization options Protecting mobile devices against attack through containerization Reducing the risks of collaboration through secure EFSS solutions
Tags : ransomware, risk reduction, data security, collaboration, containerization
     Citrix ShareFile
By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
Tags : black duck software, open source, platform, sap, multi-source, code, source, intellectual property
     Black Duck Software
By: Oracle HCM Cloud     Published Date: May 25, 2017
Explore the findings of Oracle HCM's Employee Engagement Survey and discover fresh insight on ideas, best practices and current trends from your colleagues. Learn how other HCM leaders are creating compelling cultures, making technology decisions to support mobile and social ways of working, inspiring collaboration and driving employee engagement.
Tags : 
     Oracle HCM Cloud
By: Bell Micro     Published Date: Jun 14, 2010
This paper describes the benefits, features and best practices using a XIV in a SAP environment.
Tags : bell micro, sap application, best practices, ibm xiv, storage system
     Bell Micro
By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
Tags : 
     Velaro
By: ASG Software Solutions     Published Date: Aug 09, 2008
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
Tags : asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jul 28, 2008
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
Tags : asg, cmdb, bsm, itil, bsm, bsp, metacmdb, roi
     ASG Software Solutions
By: SAS     Published Date: Aug 03, 2016
Failing to contain financial crime hits banks with the double impact of crime-related losses and fines imposed by regulators and law enforcement agencies. Depending on the magnitude of a bank’s failure to stem financial crime, fines can run into hundreds of millions of dollars – and even higher in exceptional cases. More importantly, institutions are keen to protect their brand from association with transnational organized-crime rings and scandals related to corruption.
Tags : best practices, productivity, finance, financial crime, security
     SAS
By: Thales     Published Date: Jul 13, 2017
Watch expert Nancy Spizzo for an informative recorded webinar, where she'll use real-world examples to highlight best practices and dispel myths about patient data protection. Spizzo will also discuss current trends in healthcare data security and HIPAA enforcement.
Tags : thales, data protection, health records, data security, hippa
     Thales
By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
Tags : strongmail, email, facebook, channel, social networking, crm solutions/software, customer experience/engagement, mobile marketing
     StrongMail
By: SAS     Published Date: Apr 25, 2017
When was the last time you had an outstanding customer experience? Perhaps you hesitated before answering. Now, think for a minute about your customers – would they hesitate before answering the same question about your business? If you think the answer might be yes, it’s time to consider the customer journey.
Tags : 
     SAS
By: SAS     Published Date: Apr 25, 2017
Artificial intelligence and related forms of advanced analytics hold enormous potential for marketers to expand and deepen customer intelligence, improve business processes, and deliver engaging customer experiences. But many marketing organizations are just getting their feet wet in leveraging these technologies. To learn about the opportunities and challenges, IIA spoke with Analise Polsky, Business Solutions Manager, SAS Best Practices and Jonathan Moran, Principal Product Marketing Manager, SAS Customer Intelligence Solutions.
Tags : 
     SAS
By: UPS     Published Date: May 22, 2017
Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.
Tags : ups, shipping, cold chain, 3pls, collaboration, packaging
     UPS
By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
Tags : 123together, it strategies, ediscovery, finra, regulation, security, finra, contact management
     123Together
By: Airfoil PR     Published Date: Apr 21, 2010
In our latest Point of View, "The Dirtiest Word In Business," Airfoil has assembled a collective set of best practices to help technology marketers meet the communications challenges of a new digital decade.
Tags : airfoil, innovation, pov, public relations, integration, communications, interactive/pr agencies
     Airfoil PR
By: Adobe_Edelman     Published Date: Jun 07, 2017
With the explosion of touch points and ways to communicate, the public today is more connected than ever before with the government. The transformation for your own agency can begin right now. We’ve created this roadmap for understanding what best practices exist and how we can surprise and delight your users with new digital services. You’ll also learn new strategies to help put your agency on the path to digital transformation, as well as practical tips for getting the job done.
Tags : adobe, customer experience, mobile-friendly service, digital growth, public sector
     Adobe_Edelman
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