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By: Polycom     Published Date: May 12, 2015
To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).
Tags : polycom, enterprise, collaboration, fsi, compliance
     Polycom
By: Cherwell Software     Published Date: Apr 24, 2019
Founded over a century ago for the betterment of society, The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. The prestigious University has produced some of the leading lights in fi elds including law, economics, history and politics, with dozens of Nobel Prize winners and Members of Parliament among its alumni. Today, the LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the infl exible and outdated service management tools. Nicos Kyriacou, IMT Service Management Offi cer at LSE, explained: “We had the same tool for over a decade and it was so rigid that we were forced to adapt our working practices around it, rather than vice versa.
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     Cherwell Software
By: SAP     Published Date: Feb 26, 2016
Get better results by driving alignment, optimizing performance, and accelerating growth. Is your business prepared for the way we'll work in the future? To stay ahead of the competition you need a proactive, integrated approach to your entire talent management lifecycle. SuccessFactors offers a full suite of talent solutions to help you. • Attract, engage, select, and hire the right talent • Get your new hires up to speed in record time • Provide continuous performance management • Reward and retain your top talent • Identify and anticipate talent gaps • Provide learning anywhere, any time • Get content as a service • Harness the power of collaboration
Tags : sap, talent management
     SAP
By: Oath     Published Date: Nov 29, 2017
Target, reach and engage your audience to drive measurable action and conversions with Yahoo Gemini native advertising solutions. Get more customers Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo native ads e?ectively enhance your search campaigns. Drive better results Achieve results with targeted reach and up to 4x the performance of traditional banners. Engage a mobile audience 650M of our 1B global users are on mobile. Consumers spend nearly 3 hrs. on their mobile devices each day. Cost e?ective ads Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo Gemini native ads on Oath owned and operated sites and apps can be purchased on a CPC or CPM basis. Native ads will be served to your customers based on their geo, demo and interest targets.
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     Oath
By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
Tags : professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management
     FinancialForce
By: Veeam '18     Published Date: Dec 04, 2018
"In today’s era, organizations are increasingly adopting multiple cloud services, including public, private, and hybrid clouds, to meet increased agility, innovation and cost management goals. Veeam ensures availability in these environments by providing data protection to, from, and within multi-cloud environments. ESG led a research among IT decision makers to better understand the extent to which multiple cloud service providers are being used today and how that influences the use of on-premises and hybrid cloud environments in the future. Read this ESG brief to learn more about: • The current trend in multi-cloud adoption for large companies • The future of on-premises IT environment • How the Veeam Availability Platform delivers the next generation of availability for the always-on enterprise • And more! "
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     Veeam '18
By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
Tags : telecommunications, advanced analytics, telco, customer retention
     FICO EMEA
By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Tags : aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction
     Aberdeen Group
By: Cisco     Published Date: Jul 11, 2016
To better understand the service dilemma and the role of digitization within the manufacturing industry, Cisco initiated a comprehensive research study. We surveyed more than 600 senior manufacturing decision-makers in 13 countries,* from a range of manufacturingrelated segments, along with conducting qualitative interviews with key industry thought leaders, in-depth secondary research, and economic analysis. To explore the business and organizational implications of connected machines in particular, we surveyed both industrial machine manufacturers and “end-user” manufacturers.
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     Cisco
By: Plantronics     Published Date: Sep 27, 2013
There has never been a better time for small and medium businesses to start using video conferencing. Sweeping changes in technology and price decreases due to competition among service providers have made it easier than ever to get started.
Tags : video conferencing, video conferencing services, cloud, cloud-based video conferencing, technology, communications
     Plantronics
By: MuleSoft     Published Date: Jul 13, 2018
"Organizations are increasingly looking for ways to better compete in the market by releasing products and/or services more quickly. This has left us with a variety of technology buzzwords, from APIs and microservices to DevOps, all promising great gain. It’s worth asking: which are worth the cost and time to implement? And what are the advantages of APIs, microservices, and DevOps? Read this e-book to learn about the advantages of APIs, microservices, and DevOps, all of which can help organizations increase their capacity for change. Topics covered include: -The API economy and how it is igniting a cultural shift in businesses -How APIs and microservices are not only becoming the norm in enterprises, but are also changing the role of IT -Why DevOps and APIs deliver greater advantages and business value together, than they deliver individually"
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     MuleSoft
By: Achievers     Published Date: Jan 17, 2014
Today’s workforce is fundamentally changing. Organizations are flatter, more agile, and require even better retention strategies. HR professionals and business leaders agree on the importance of attracting, retaining, and cultivating top talent. An employee rewards and recognition program that has the buy-in and support of business leaders can transform your corporate culture, making your organization a great place to work, building your brand as a top employer, delighting your customers with your service, and reaping the financial benefits that come from Employee Success. Download this white paper, Obtaining executive buy-in for recognition programs, and obtain best practices to sell the vision of a rewards and recognition program to your CFO.
Tags : employee success, employee recognition, employee engagement
     Achievers
By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
     BMC Software
By: BMC Software     Published Date: Mar 17, 2014
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
Tags : bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
     BMC Software
By: Marketo     Published Date: Aug 02, 2016
Download this report to learn about the critical issues the Financial Services Sector currently faces and how customer engagement offers a solution.
Tags : marketo, marketing, customer engagement, financial services sector, emerging marketing, crm & customer care, marketing research, traditional marketing
     Marketo
By: INetU Managed Hosting     Published Date: Oct 09, 2015
We have created the Ultimate Guide to Understanding the Cloud to help you better decipher the many aspects of cloud computing. Download the eBook and understand what the cloud is and the various service and deployment models available to you.
Tags : cloud, hosting, managed hosting, disaster recovery, saas, iaas, paas, private cloud
     INetU Managed Hosting
By: 15five     Published Date: Jul 17, 2019
The original Great eBook of Employee Questions was so popular that we created this outstanding sequel. In The Return of the Question Master, you’ll find over 60 new questions along with detailed information about why they are valuable and when they should be asked. The seed of question mastery is within us all, but it must be nurtured like any other skill. We hope that by asking these powerful questions you will receive insightful answers to help you and your team gain a better understanding of yourselves, your culture, and the product or service you are bringing into the world.
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     15five
By: Mimecast     Published Date: Oct 25, 2010
Understanding how much your current email system costs, and how that all adds up, is the key to making changes, and to providing a better service for your users.
Tags : mimecast, email system, policy management, email security, archiving, migration, data loss prevention, dlp
     Mimecast
By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
Tags : qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
     Qwest Business.
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
By: IBM     Published Date: Mar 04, 2009
Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.
Tags : lotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes
     IBM
By: IBM     Published Date: Oct 13, 2009
The modern data center has to keep pace with business growth, without outgrowing its physical space. It must meet customer demands, while containing operating costs. The solution lies in a scalable, modular data center-turnkey, high-density, energy-efficient and able to be deployed quickly. Discover how a number of industries have put this concept to work to provide better service and cut costs.
Tags : energy-efficient data centers, ibm, scalable modular data center, it infrastructure, smdc, server consolidation, computing capacity
     IBM
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
Tags : microsoft dynamic crm, productivity enhancement, customer service productivity, customer experience/engagement
     Microsoft Dynamics CRM
By: SAP     Published Date: May 11, 2012
Organizations are realizing that SaaS solution can be comparable to, or better, than BI implemented in the traditional manner. That said, Software-as-a-Service is not for everyone.
Tags : saas, software-as-a-service, business intelligence, data integration
     SAP
By: SAP     Published Date: Jul 19, 2012
Mergers present opportunities for a complete transformation of the combined business organization. A blend of two smaller bottling companies, Coca-Cola Hellenic Bottling Company S.A. is one of the world's largest bottlers and distributors of Coca-Cola products. It standardized on the SAP® ERP application to better coordinate with its partner and supplier, the Coca-Cola Company, which also standardized on SAP software. Coca Cola Hellenic used SAP technology for other challenges, including transformation of its customer service processes.
Tags : sap, software, services, business, transformation
     SAP
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