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By: CDW     Published Date: Aug 28, 2015
In this Analyst Insight, we will focus on how Corporate IT is using Private Clouds to meet the increasing demands of their end-users and gain better operational control, while at the same time lowering the costs for their IT services.
Tags : storage, servers, cloud computing, architecture
     CDW
By: IBM     Published Date: May 22, 2013
SOA appliances have matured considerably over the last few years. As they have established themselves more firmly in the SOA landscape, vendors have developed a better understanding of requirements, resulting in a level of commonality in some of the key underlying functions such as providing a secure gateway for accessing SOA services.
Tags : soa, ibm, soa appliances, software, requirements
     IBM
By: Avaya     Published Date: Jun 15, 2016
Solving critical healthcare IT challenges with software-defined networkingDigitization is changing healthcare forever as organizations look to deliver better quality services, improve patient safety and provide the highest levels of security. Healthcare IT leaders should look to leverage a software-defined network. Read the latest from ZK Research to learn more.
Tags : healthcare, information technology, networking, security
     Avaya
By: DocuSign     Published Date: Mar 23, 2016
Read the case study to learn how Associated Bank systematically replaced a portion of its paper-based processes with DocuSign's Digital Transaction Management (DTM) solution to provide better customer service and gain the competitive advantage that comes with it. By using DocuSign, Associated Bank: • Unlocked data, sped up processes, reduced abandonment rate • Increased efficiency and improved customer satisfaction • Gained sustainable competitive advantage
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     DocuSign
By: Comcast Business     Published Date: Dec 04, 2018
The use of data analytics as a driver for increased efficiencies and better customer service is proving valuable across industries. In the QSR space, data analytics is being adopted as a way to help QSRs stay competitive and grab a larger share of the market, as customers increasingly include speed and convenience as important factors in choosing where to eat.
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     Comcast Business
By: Commscope     Published Date: Jun 25, 2019
The less you hear about your building’s network, the better. Enterprise networks rarely make the news unless the news is bad—and an unplanned outage is about as bad as it gets. In 2017, a tech’s typo at one of the world’s largest cloud services providers took a large swath of servers offline for four agonizing hours. According to one estimate, it cost S&P 500 companies $150 million—and U.S. financial-service companies $160 million—in lost revenue. Of course, the financial hit is just one aspect of an outage. The true cost also includes lost productivity and damage to your reputation. As our reliance on ITC infrastructure increases, the cost of an unplanned outage will only go up.
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     Commscope
By: CradlePoint     Published Date: May 17, 2016
This global corporation of quick service restaurants has about 17,500 locations serving millions of customers each day with concepts including popular pizza, chicken, and Tex-Mex chains. Most of the restaurants are on a wired network with Cisco routers, the main function of which is to process credit card purchases. With so many transactions taking place every day, the corporation decided to invest in a wireless failover system to guarantee uninterrupted connection. After careful consideration, the corporation chose Cradlepoint to provide “four-nines” (99.99% or better) connectivity via 3G/4G/LTE or wireless backup. - See more at: https://cradlepoint.com/success_stories/quick-service-restaurant-chain#sthash.ODr3J5uT.dpuf
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     CradlePoint
By: Ring Central     Published Date: Aug 28, 2013
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
Tags : cloud based system, business phone system. cloud based, telecom, business process, business communications, corporate communications
     Ring Central
By: IBM     Published Date: Sep 30, 2013
See how patterns reveal the ways organizations can better serve their customers, speed new revenue gains and reduce the expense of the product and service development process.
Tags : ibm, ibm social business software, ibm social platform, social business, customer insights, social business patterns, customer service, computing
     IBM
By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
Tags : ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
     IBM ILOG.
By: WhichVoIP     Published Date: Apr 19, 2011
Large multi-million dollar corporations may have the capital and the expertise to install, run and maintain an in-house VoIP service. Small to large business may be better off with a hosted solution. This whitepaper explains both the differences and the advantages of each type of service.
Tags : whichvoip, buyers guide, hosted pbx, on-premise ip-pbx, voip
     WhichVoIP
By: RingCentral     Published Date: May 14, 2013
There has never been a better time to shop for a new phone system, due to the growing number of service and equipment options. In today's competitive environment, businsses are looking for ways to lower expenses, eliminate multiple vendors and communication providers, refocus IT staff on other areas of business, and allow employees to easily connect regardless of location and device. Read this white paper to learn what the benefits of cloud based telephony are.
Tags : benefits of cloud based telephony, cloud based telephony, benefits of cloud telephony, it staff, ringcentral
     RingCentral
By: ClearSlide, Inc     Published Date: Feb 25, 2015
Organizations treat customer data as a key component of CRM. Many organizations see an effective customer data management strategy as an important cornerstone of their CRM strategy. Most organizations are moving beyond tactical CRM initiatives focused on saving cost and driving efficiency to making their organization more effective and focused on driving better customer engagement and experience. Customer data is used to enhance customer experiences, improve service quality, target marketing efforts, capture customer sentiment, increase upsell opportunities and trigger product and service innovation.
Tags : crm, big data, customer engagement, customer service, emerging marketing, crm & customer care, marketing research
     ClearSlide, Inc
By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction
     LogMeIn
By: HP Software     Published Date: Oct 20, 2015
Reduce business risk, improve productivity, and accelerate agility by better managing hybrid cloud resources and services using common, integrated workflows, tools, and standards.
Tags : management, maturity, cloud, tool, architecture
     HP Software
By: AWS     Published Date: Jun 03, 2019
Companies worldwide are undergoing digital transformations. By modernizing applications, they can deliver better service to customers and keep pace in a competitive landscape. In many cases, Amazon Web Services (AWS) has helped companies modernize by implementing containers—and initiating cultural shifts—to streamline development. In this whitepaper, we discuss recommended best practices around containerization and how AWS can help you get started with containers today.
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     AWS
By: SAS     Published Date: Mar 06, 2018
Known for its industry-leading analytics, data management and business intelligence solutions, SAS is focused on helping organizations use data and analytics to make better decisions, faster. The combination of self-service BI and analytics positions you for improved productivity and smarter business decisions. So you can become more competitive as you use all your data to take better actions. Instead of depending on hunch-based choices, you can make decisions that are truly rooted in discovery and analytics. And you can do it through an interface that anyone can use. At last, your business users can get close enough to the data to manipulate it and draw their own reliable, fact-based conclusions. And they can do it in seconds or minutes, not hours or days. Equally important, IT remains in control of data access and security by providing trusted data sets and defined processes that promote the valuable, user-generated content for reuse and consistency. But, they are no longer forced
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     SAS
By: IBM     Published Date: Mar 04, 2014
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : business operations, business process management, bpm, process automation, smarter process, age of customer
     IBM
By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
Tags : schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco
     Schneider Electric
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Intel Corp.     Published Date: Apr 25, 2012
Download this guide, which is designed to help you better evaluate different cloud technology vendors and service providers based on a series of questions posed by three cloud infrastructure providers.
Tags : virtualized web apps, applications, security, securing, agility, efficeincy, intel, transition
     Intel Corp.
By: Switch Video     Published Date: Jun 05, 2013
In 60 Seconds you will learn why an explainer video is the most effective way to communicate your business or organization's message and the cognitive psychology behind their success. We discuss how to simplify your company’s story, so people know what you do; how to use dual coding theory, so people relate to and remember your story; and how to better connect with your audience, so more people buy your product or service.
Tags : video marketing, video storytelling, online video, online video marketing
     Switch Video
By: RingCentral     Published Date: Dec 05, 2013
Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. Click here to read how leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
Tags : internet, ringcentral, ring central, business internet, business phone, cloud phone, cloud computing, cloud services
     RingCentral
By: IBM     Published Date: Apr 29, 2014
With a wealth of information readily available online, consumers are now better able to compare products, services and prices—even as they shop in physical stores. When consumers interact with retailers publicly through social media, they have greater power to influence other customers or damage a brand. These and other changes in the retail industry are creating important opportunities for retailers. But to capitalize on those opportunities, retailers need ways to collect, manage and analyze a tremendous volume, variety and velocity of data.
Tags : ibm, retail, ecommerce, big data, retail technology, social media, data analytics, customer insights
     IBM
By: Dyn     Published Date: Jan 14, 2015
Every user’s first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to slow page loads, dissatisfied customers, and lost business. However, you can improve results, contain costs, and make better use of valuable IT personnel by leveraging a cloud-based DNS service.
Tags : cloud based, dns service, ddos attack, user experience, infrastructure, dns performace
     Dyn
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