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By: Civica Digital     Published Date: Sep 28, 2018
If there’s one thing that stands out about central government, it’s the appetite for digital transformation. Whether delivering new customer-facing websites to drive better engagement with services or establishing a centre of excellence to accelerate the take-up of robotic process automation (RPA), UK government is embracing opportunities to modernise with new technologies. But despite the great strides made in the last few years, the UK is slipping backwards in E-Government development terms – down from #1 in 2016 to #4 in 2018, according to the UN E-Government Survey 2018. Some argue this is due to the government having tackled the more straightforward digitisation opportunities and because it is now facing the bigger, more complex systems that need modernising. Our research shows that there are also wider challenges, including uncertainty around the impact of Brexit, budgetary pressures and emerging technologies, coming into play. So what needs to happen to overcome our challenges
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     Civica Digital
By: Larsen & Toubro Infotech(LTI)     Published Date: May 21, 2019
The Scandinavian commercial vehicle manufacturer wanted better uptime and reduction of vehicle on road (VOR), and also provide real-time feedback and visibility to their customers. LTI helped streamline analytics to detect exceptions and create actionable and achievable high scalability with microservices and serverless architecture. Download full case study
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     Larsen & Toubro Infotech(LTI)
By: HERE Technologies     Published Date: Jul 23, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : here tech, mapping, location data, location intelligence
     HERE Technologies
By: IBM     Published Date: May 16, 2016
The data-driven organization is the new benchmark for success. Firms that harness data to dictate strategic and tactical decisions companywide make more informed business plans, better optimize operations, improve customer interactions, and provide competitive edge. To achieve these benefits, organizations increasingly see data refinement - transforming raw data from various sources into relevant and actionable information and delivering it through self - service access to any user who needs it - as the path toward success by helping break though immature processes and legacy systems. However, data refinement only functions as well as the strategies and approaches behind it. Organizations that do not understand the right way to embrace refinement will fail to catch up to competitors that have mastered the correct approach.
Tags : ibm, forrester, data-driven organization, data, analytics, analytic architecture
     IBM
By: Workday     Published Date: Mar 02, 2018
This whitepaper—the final part of a three-part series—examines four institutions that have adapted to better prepare students for the changing economy. Read the whitepaper to learn: The skills students need to succeed, the importance of career services, and how institutions are reshaping curricula
Tags : career services, reshaping curricula, skills, prepare
     Workday
By: Jamf     Published Date: Mar 29, 2018
With Mac labs being a major presence on university campuses, many IT admins rely on imaging to ensure computers do not fall prey to viruses and costly data breaches, and to provide students with the education resources they need to be successful. The problem is imaging machines is a tedious and manual process, requiring lots of IT time. In this white paper, we examine a better way to manage a Mac lab and explain how to: • Leverage Apple’s Device Enrollment Program (DEP) to automatically configure and enroll Mac devices into management • Make apps and resources readily available for students to use, regardless which computer they choose • Ensure students only have access to the resources relevant to them by binding machines to your school’s directory services system
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     Jamf
By: Fiserv     Published Date: Aug 23, 2018
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions. For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business. Uncover the top reasons and flexible options to automate your cash management. • Time savings • Theft deterrence • Higher accuracy • Better customer service • Real-time data
Tags : cash automation, smart safe, cash loss, cash handling, automated cash handling, cash management, cash reconciliation, manual cash reconciliation
     Fiserv
By: Splunk     Published Date: Nov 29, 2018
From protecting customer experience to preserving lines of revenue, IT operations teams face increasingly complex responsibilities and are responsible for preventing outages that could harm the organization. As a Splunk customer, your machine data platform empowers you to utilize machine learning to reduce MTTR. Discover how six companies utilize machine learning and AI to predict outages, protect business revenue and deliver exceptional customer experiences. Download the e-book to learn how: Micron Technology reduced number of IT incidents by more than 50% Econocom provides better customer service by centralizing once-siloed analytics, improving SLA performance and significantly reducing the number of events TransUnion combines machine data from multiple applications to create an end-to-end transaction flow
Tags : predictive it, predictive it tools, predictive analytics for it, big data and predictive analytics
     Splunk
By: IBM     Published Date: Apr 11, 2016
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: *Enable faster and more agile change so your business can react more quickly to opportunities and threats *Automatically capture knowledge so it can be reused to make better business decisions *Manage compliance better by providing a clear record of the rules that govern business operations *Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change *Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
Tags : ibm, odm, operational decision management, odm, business operations
     IBM
By: IBM     Published Date: Jul 12, 2016
This video provides an overview as to how governments can provide better services to citizens with IBM Case & Capture. Watch to learn more.
Tags : ibm, ecm, analytics, government, big data, ibm case and capture
     IBM
By: F5 Networks Inc     Published Date: Mar 30, 2018
In the face of all the challenges presented by the accelerating pace of application development and everexpanding options for deployment, IT organizations are changing how they deliver services. Traditional manual approaches are simply too slow to keep up. Yet, when application teams attempt to circumvent IT in order to speed up deployment, security, performance, and longterm manageability suffer. To get the most out of your multi-cloud deployments, you need to fundamentally rethink how you deliver the right application services that meet current and future needs, consistently across every cloud. Standardization is key. If too much is changing too quickly, start with standardization. As your organization evolves, you will be better positioned to take the next step in making those standardized services accessible to developers through the automation toolchains they rely on.
Tags : multi cloud, organizations, application, security, deployment, performance
     F5 Networks Inc
By: Red Hat     Published Date: Mar 11, 2016
When your cloud performs better, so does your business. IT is being challenged to react faster to growing customer demands. So to meet the requirements of their end users, IT organizations are increasingly turning to Infrastructure-as-a-Service (IaaS) private clouds for their ability to swiftly deploy and scale IT infrastructure. But not just any OpenStack® cloud stands up to the demands of a production-scale environment or can meet your performance, scalability, and security standards. Red Hat® Enterprise Linux® OpenStack Platform does, and will help you gain a competitive advantage.
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     Red Hat
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Providing better products at a better price isn’t always enough to attract and retain customers. The only way to truly stand out is to provide outstanding customer service. But, simply answering a customer’s phone call on the first ring or resolving an issue doesn’t qualify as outstanding customer service anymore.
Tags : customer service, self-service, loyalty, customers, web, crm & customer care
     KANA®, A Verint® Company
By: KANA®, A Verint® Company     Published Date: Aug 14, 2014
In the words of Forrester Research Inc's Senior Analyst, David Aponovich, "the time is now to reinvent yourself to operate in a digital, connected, omnichannel world where the customer has more information, more choice, and is demanding better and more personalized service and support. Hear why he anticipates that 'Consumers are going to slide with the businesses that best deliver these things in the most effective and personal way.
Tags : kana, forrester, omnichannel, consumer, personalized service, support, customer service
     KANA®, A Verint® Company
By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity levels in incident and change management operations • Improve how incident –related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstate’s IT services.
Tags : cloud-based, allstate, servicenow, management solutions
     ServiceNow
By: SiteSpect     Published Date: Apr 14, 2015
New E-Book from SiteSpect Explains Five Ways to Enhance the Online Customer Experience Financial services companies around the world have extended their businesses online, and with that comes the ability to better target and interest prospects as well as offer new services and information to clients. One thing is clear: optimizing the online customer experience is key to achieving your marketing goals.
Tags : website optimization, website optimisation, site optimization, site optimisation, site optimization financial services, optimize financial site, optimize financial services website, financial services site optimization
     SiteSpect
By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
     ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
     ServiceNow
By: U.S. Cellular     Published Date: Aug 23, 2016
Primary internet connections fail for a variety of reasons: severe weather, downed poles and lines or simply heavier than usual network congestion. Business continuity solutions provide businesses with back-up internet access via a cellular network when primary Wide Area Network (WAN) connections fail or are over-loaded. These solutions enable businesses to: Maintain seamless, uninterrupted access to the internet Process credit card transactions Access to important information stored online This paper will provide an overview of business continuity solutions, examples of in-use scenarios and a path to adoption in an easy to understand and digestible way. Download now.
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     U.S. Cellular
By: SAP     Published Date: Jul 18, 2016
A long-time user of SAP software, SAP for Retail solutions are the IT backbone of ULTA's operations. From real-time data to analytics, to automated back-end processes, to comprehensive employee support. ULTA is using IT to drive better, more personalized service and consistent shopping experiences. Learn how SAP helps ULTA Beauty Run Simple.
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     SAP
By: IBM     Published Date: Jan 20, 2017
Government agencies are taking advantage of new capabilities like mobile and cloud to deliver better services to its citizens. Many agencies are going paperless, streamlining how they interact with citizens and providing services more efficiently and faster. This short video will show real examples of how government agencies are applying new capabilities like cognitive and analytics to improve how they ingest, manage, store and interact with content.
Tags : ibm, ecm, analytics, smarter content, ecm for government
     IBM
By: FinancialForce     Published Date: Aug 20, 2019
Salesforce CRM + FinancialForce ERP Better Together The value of the Salesforce Platform is undeniable. Salesforce has helped companies around the world streamline their technologies and processes. So when you combine your Salesforce CRM with an ERP solution native to the platform, the benefits are only magnified. Sales, finance, services teams will be able to work from the same connected system, sharing a master customer record, with data unified and process and workflows harmonized. Some businesses have tried to reap these benefits through rough integrations between old ERP systems and Salesforce, but nothing is smarter or more effective than using an ERP solution built on the platform itself. Download the eBook and see how combining Salesforce CRM and FinancialForce ERP can help you:
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     FinancialForce
By: FinancialForce     Published Date: Aug 20, 2019
2018 Professional Services Maturity™ Benchmark 2017 was a very good year for the professional services industry—and no one knows it better than SPI. A leading global research, consulting, and training organization dedicated to the professional services industry, Service Performance Insight (SPI) just published its 11th annual Professional Service Maturity™ benchmark report, presenting research for executives to analyze and compare their own business performance against industry standards. Download this report to discover:
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     FinancialForce
By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
Tags : digital experience, ibm, software
     Group M_IBM Q1'18
By: ServiceNow     Published Date: Sep 18, 2018
What is a performance based business? A performance-based business is an organization guided by data-driven decisions. It is proactive, self-aware, and highly competitive. Data isn’t siloed in a business analytics department. Instead, the right people have the right data at the right time and in the right context. The top 5 reasons to become a performance-based business: 1. Get better results. 2. Align your entire business. 3. Make data-driven decisions. 4. Manage change more effectively. 5. Spot trends faster. Discover how ServiceNow Performance Analytics could benefit your business by downloading this eBook.
Tags : performance, business, data, servicenow
     ServiceNow
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