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blue paper

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By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco
     Genesys
By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
What is ransomware? Ransomware is a malicious software designed to hold a user’s files (such as healthcare records, financial contracts, manufacturing blueprints, software code, and other documents) for ransom by encrypting them and demanding the user pay a fee (often in Bitcoin) to decrypt them. How ransomware works Attackers initiate attacks using an array of tactics. Ransomware infections often first begin with an exploit kit — which are software kits designed to identify software vulnerabilities on endpoints and then upload and execute malicious code on the endpoint. Although variants of ransomware behave differently — there are many ways that Cisco can help. Download this whitepaper today to find out more.
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     Cisco Umbrella EMEA
By: Blue Coat Systems     Published Date: Jun 30, 2011
Blue Coat demonstrated bandwidth reduction of up to 95%, and up to 40 times faster response time across all the WAN conditions. Find out more about how the joint solution provides a tremendous improvement in the user experiences of SAP BusinessObjects Enterprise for all WAN conditions tested in this complimentary white paper.
Tags : blue coat, wan optimization, secure web gateway, application performance monitoring
     Blue Coat Systems
By: Blue Coat     Published Date: Nov 23, 2015
It’s time for Proactive Incident Response: *Full logs in the SIEM, plus complete collection of packet data *Packet data indexed, easily searchable and correlated with threat intelligence and other data. Working with multiple sources of security data, threats are detected early.
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     Blue Coat
By: Blue Coat     Published Date: Feb 09, 2016
This Blue Coat white paper details potential issues to consider before using cloud services; and how encryption and tokenization can enable you to safely adopt the cloud while adhering to appropriate guidelines.
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     Blue Coat
By: Blue Coat     Published Date: Feb 09, 2016
Lots of marketing claims are being made by Cloud Data Protection Gateway providers. It’s time for critical analysis. This Blue Coat paper reviews the key questions Security, Governance & Risk and IT should be asking vendors.
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     Blue Coat
By: CradlePoint     Published Date: Sep 04, 2014
Every year, the public relations specialists from at least one bluechip company invariably find themselves working around the clock on a crisis communications effort, attempting to explain to an angry and justifiably fearful public what led to their company compromising customer data. There’s always an immediate hit to the company’s reputation, resulting in a loss of brand loyalty, as customers take their business elsewhere. This white paper provides strategies and best practices for distributed enterprises to protect their networks against vulnerabilities, threats, and malicious attacks.
Tags : security risks, crisis communications, security breaches, compromising customer data, security
     CradlePoint
By: SAS     Published Date: Jun 05, 2017
It’s there for the taking – real-time information about every physical operation of a business. All you need is a key: data analytics.  This paper is based on Blue Hill Research’s interviews of three organizations – a US-based oil and gas company, a US municipality and an international truck manufacturer – each of which heavily invested in IoT analytics. Focusing on the key themes and lessons learned from their initiatives, this paper will help business decision makers make informed investment decisions about the future of their own IoT analytics projects.
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     SAS
By: Quocirca     Published Date: Apr 08, 2009
The automation of traditional paper based processes with technology can lead to unnecessary complexity. This leads to increased costs and other challenges which can be avoided if solutions are simple and fit closely to the business task in hand.
Tags : quocirca, paper systems, it systems, it infrastructure, mobile technologies, functionality, capacity, cost control
     Quocirca
By: BatchBlue Software     Published Date: Mar 27, 2009
Even though you may not be familiar with the term “social media”, chances are you’ve heard about it or maybe even are using it to communicate in your personal life. But is social media successfully making the crossover from personal pastime to business tool? This blue paper outlines the different types of tools in the social media toolkit and proposes ways they can be used to promote your brand, communicate with your customers and help grow your business.
Tags : social media, matternow, communications, brand management, media toolkit, marketing communications, myspace, youtube
     BatchBlue Software
By: BatchBlue Software     Published Date: Mar 27, 2009
Every small business has some system for organizing and documenting its relationships. If that system is no longer working, or could be improved upon, a new contact management system is in order. This Blue Paper will help small business owners research, select and implement the system that will work effectively for them.
Tags : batchbook, matternow, blue paper, contact management, small business, document management, relationships, manage leads
     BatchBlue Software
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