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By: LogMeIn     Published Date: May 25, 2017
7 plays you need to make to take your customer engagement strategy to the next level. Get ready to score big.
Tags : boldchat, logmein, customer service, customer engagement, customer experience, customer experience/engagement, social media marketing
     LogMeIn
By: LogMeIn     Published Date: May 25, 2017
Nearly 2/3 of your customers are reaching out for support through mobile websites. Give them a mobile experience that will keep them coming back for more.
Tags : boldchat, logmein, mobile customer experience, mobile customers, customer service, social media, customer experience/engagement, e-commerce solutions
     LogMeIn
By: LogMeIn     Published Date: May 25, 2017
This eBook shares five tips to take your customer engagement strategy to the next level.
Tags : logmein, boldchat, online customers, customer feedback, customer service, customer engagement, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: May 31, 2016
LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.
Tags : boldchat, logmein, liveperson, chat, customer service, customer experience
     LogMeIn
By: LogMeIn     Published Date: Jan 03, 2013
In this whitepaper, BoldChat® - with thousands of customers across 70 countries - shares analytic techniques, reporting recommendations and realistic timelines for implementing a pro-active chat program. Read on to learn more!
Tags : roi, live chat, bold chat, logmein, log me in, enterprise, collaboration
     LogMeIn
By: LogMeIn     Published Date: Jul 17, 2012
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Tags : logmein, white paper, technology, customer satisfaction, customer service, customer experience, live chat, sales
     LogMeIn
By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : effective mobile engagement, consumer expectations, mobile engagement, boldchat, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : effective mobile engagement, consumer expectations, mobile engagement, boldchat, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps für die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschläge von Branchenexperten.
Tags : crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jan 15, 2014
This white paper includes highlights from the e-tailing group’s European Chat Mystery Shopping.
Tags : logmein, live chat, chat opportunities, e-tailing, boldchat, add live chat, retail community, quantitative elements
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
Tags : boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing, managed hosting services, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : boldchat case study, the north face, live chat, customer support, crm software, webinars & web conferencing, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
This paper provides a Live Chat Comparison with a goal-driven approach to chat vendor selection.
Tags : live chat, boldchat, logmein, comparing live chat vendors, webinars & web conferencing, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A research report on streamlining the customer experience with mobile chat.
Tags : mcommerce, live chat, boldchat, logmein, customer support, mobile trends, mobile users, crm solutions/software
     LogMeIn
By: LogMeIn     Published Date: Jan 12, 2015
This quarterly insight into customer engagement strategy focuses on the cost of not having live chat, 5 points to consider for Live Chat and provides the 3 key takeaways for businesses to consider when trying to reduce cart abandonment
Tags : live chat, logmein boldchat, effectiveness of live chat, webinars & web conferencing, crm solutions/software, customer experience/engagement, e-commerce
     LogMeIn
By: LogMeIn     Published Date: Jan 12, 2015
This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.
Tags : effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, content management systems, interactive marketing, webinars & web conferencing, crm solutions/software
     LogMeIn
By: join.me     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Tags : logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support
     join.me
By: LogMeIn     Published Date: May 11, 2012
The Vornado company is a legend in their industry as the "Leader in Air Flow Technology." Consumer interaction is important to the Vornado brand, so including chat on their website, where consumers can have not just a quick dialogue with a Vornado product specialist, but a live conversation, was a necessity. Using BoldChat Enterprise gave Vornado the opportunity to meet this communication need and to solve an increasing email management need too.
Tags : vornado, customer service, communication, onlibne, web analytics, application
     LogMeIn
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