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By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
Tags : email marketing, liveperson, live chat, chat, customer loyalty, live person, customer support, service management
     Live Person
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
Designed to empower both software developers and non-developers alike, AutoPlay Media Studio 6.0 brings advanced multimedia development abilities to business users, video producers, educators, content distributors, and anyone with an intermediate level of computer knowledge.
Tags : enterprise applications, sales & marketing software, multimedia software, multimedia studio, indigo rose
     Indigo Rose Corporation
By: Infor     Published Date: Feb 27, 2007
In order to align their production plans with customer's demand, metal fabricators must integrate seamlessly into the customer's own processes. As a result, integrated systems are essential, bringing design, product lifecycle management and service together in ways that predict, act and rapidly change in accordance with the customer's needs.
Tags : productivity, customer experience management, supply chain management, scm, business process management, bpm, manufacturing, metal
     Infor
By: Microsoft Dynamics     Published Date: Nov 06, 2008
Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other systems (both internal and external), lack of operational insight, and legacy software support and customization issues. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to modernize your business processes and drive business success.
Tags : microsoft dynamics, crm, compliance
     Microsoft Dynamics
By: GFI     Published Date: Jan 11, 2008
2008 brings with it new challenges and issues that network and systems administrators should be aware of, particularly vulnerabilities brought on by users. This white paper examines the top concerns which network security professionals should be prepared to face in 2008, and how they can be mitigated.
Tags : gfi, employees, employee vulnerability, vulnerability management, vulnerability, vulnerabilities, security concerns, internal threats
     GFI
By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
Tags : mice, multimedia, internet, communications, entertainment, service level, service level agreement, ip networks
     MASERGY
By: AT&T     Published Date: Jun 25, 2008
Mobile applications are transforming how companies operate. With new ways to work flexibly, employees are becoming more responsive and more productive. But enterprises have experienced only the start of what IP networks will bring to mobile working.
Tags : mobile workers, mobile applications, productivity, mobile, wireless, pda, att, at&t
     AT&T
By: optionsXpress     Published Date: Feb 09, 2009
The dynamics of today’s global supply chain are changing rapidly because of volatile fuel costs, increasing wages in overseas locations, post-9/11 security concerns, and global economic issues.In this environment, some U.S. manufacturers and parts suppliers are exploring ways to claim a competitive advantage by bringing operations back to, or near to, the United States.
Tags : exel, global supply chain, supply chain, right shoring, global sourcing, crossing borders, offshoring, global economy
     optionsXpress
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Swiping a card to gain access to a company building is now a perfectly accepted feature of everyday corporate life. Over the years, we have all grown familiar with the routine and the advantages it brings to access control. But where cards were once used exclusively to open doors, controlling who went where and when in a building, now they can be used for a wide variety of extra functions.
Tags : security, security management, access control, identity management, iam, authentication, tracking, workforce
     Borer Data Systems Ltd.
By: MessageLabs     Published Date: Jan 13, 2009
Uncontrolled internet use brings web-malware, malicious links and Trojans to the corporate network.  Uncover the web security options available to your business.  Choosing the right solution can be complicated. FREE Web-filtering Buyer’s Guide (PDF/40KB)
Tags : messagelabs, web-filtering, web-filtering buyer’s guide, web-malware, malicious links, trojans, web security solution, security
     MessageLabs
By: TARGUSinfo.     Published Date: Jul 31, 2008
Companies today are faced with consumers who they are less likely to know, but who are more knowledgeable about them than ever before. Consumers are more demanding, have access to masses of information and are more likely to shop around. This briefing discusses how the right knowledge at the right time is the critical factor in winning over new customers.
Tags : targus, targus info, targusinfo, lead generation & automation
     TARGUSinfo.
By: KEMP Technologies     Published Date: Aug 04, 2008
Chances are, if you’re utilizing SSL, you’re not utilizing it to its full potential. SSL is a powerful technology that can help organizations protect their data as well as their users. While the technology behind SSL is solid, the most common best practices for its implementation do not take full advantage of the benefits that SSL brings. And this may be inadequate to provide proper security to the modern web application environment.
Tags : ssl, load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services
     KEMP Technologies
By: Godfrey     Published Date: Oct 24, 2008
Direct marketing has always played a role in B2B marketing programs. But new technologies and audience dynamics are inspiring fresh ways to use strategic, actively-managed and highly-agile database marketing to bring new results. Being successful simply requires a different way of thinking.
Tags : godfrey, b2b direct marketing, management thinking, marketer’s thinking, editor’s thinking, web strategist’s thinking
     Godfrey
By: HP - Enterprise     Published Date: Jun 04, 2013
The rapid pace of mobile apps demands new approaches to functional testing. To bring high-quality software to market quickly, your organization needs a strategy that moves you beyond the limitations of testing conducted on devices you manage in an internal lab. This paper outlines five strategic steps to get you there today-and move your processes into the era of the app.
Tags : mobile testing, app testing, white paper, high-quality software
     HP - Enterprise
By: HP - Enterprise     Published Date: Jun 04, 2013
Mobility services are frequently being positioned as part of broader application transformation offerings, enabling enterprises to support the bring-your-own-device (BYOD) approach, with the development of enterprise app stores and the ability to leverage personal devices for business functions. This white paper describes software and services that accelerate and simplify the creation of internally developed or in-house enterprise mobile applications. It also describes how to deploy and manage these mobile apps on both company-provided and bring-your-own smartphones and tablet computers. Solving the complete mobile app lifecycle means transforming enterprise apps for multiscreen devices; facilitating design, testing, security, performance, management, and compliance to reach new customers and employee expectations.
Tags : mobile apps, lifecycle approach, mobility services, bring-your-own-device, software
     HP - Enterprise
By: Network Automation     Published Date: Oct 23, 2008
In good economic times, success simply means keeping pace. After all, the market is demanding your company’s products and services, and your responsibility is simple: keep up with the demand no matter what it takes. Most managers, whether they are business managers or technology managers respond to this situation the same way. They hire more people to shoulder the increased load. Sales managers seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the call center. And IT managers hire more administrators to maintain the constant flux of demands from users, applications, systems, and networks.
Tags : network automation, business, process, automation, processes, tough economy, bad economy, workflow
     Network Automation
By: Network Automation     Published Date: Dec 03, 2008
John Graydon Smith joined the museum as President and CEO in the summer of 2006 with the vision of taking an already great institution to the next level. He wanted to bring a new vitality to the museum, and make it an integral part of the community.
Tags : network automation, children's museum, process automation, automate
     Network Automation
By: MessageLabs     Published Date: Jun 03, 2009
Does your email and web Acceptable Usage Policy (AUP) need a refresh? Shoosmiths Solicitors and MessageLabs combine to provide you with some top tips to ensuring your policy is fit for purpose. Click here.
Tags : aup, acceptable usage policy, message labs, shoosmiths solicitors, copyright, security provisions, guidance, email usage
     MessageLabs
By: BMC ESM     Published Date: Jul 17, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
Tags : service desk, architecture, podcast, cto, bmc, podcast, customer service levels, outsource
     BMC ESM
By: BMC ESM     Published Date: Jul 22, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
Tags : service desk, architecture, podcast, cto, bmc, podcast, customer service levels, outsource
     BMC ESM
By: Bazaarvoice     Published Date: Nov 02, 2010
Each year, the Social Commerce Summit London brings together innovative brands and thought leaders to share best practices and trends in social media. This paper encapsulates the highlights and key learnings from this event.
Tags : bazaarvoice, engagement, empowerment, uk shopper, channel switch, social media, twitter, facebook
     Bazaarvoice
By: PC Mall     Published Date: Jun 22, 2011
This PC Mall webinar discusses the benefits that Exchange 2010 can bring to businesses of all sizes and reviews the flexible hosting options available.
Tags : email, exchange, communications, microsoft, mobile communications, collaboration, outlook, pc mall
     PC Mall
By: SAS     Published Date: Mar 07, 2018
The Internet of Things can bring big benefits, but what is IoT and how are retailers taking advantage of it? For answers, download this whitepaper.
Tags : 
     SAS
By: Radley Corporation     Published Date: Aug 30, 2010
Phase II of barcode data collection implementation brings shipping process improvement and reduces worker stress.
Tags : white paper, barcode data collection, ifs applications, shipping processes, radley corporation, automated data collection, erp integration, barcode labeling
     Radley Corporation
By: ScriptLogic     Published Date: Nov 14, 2011
The aim of this document is to highlight ways in which ScriptLogic solutions can be used to bring Microsoft Windows-based IT systems into line with the requirements of the Payment Card Industry (PCI) Data Security Standard.
Tags : pci compliance, compliance, scriptlogic, pci, security standard, data security, lifecycle, virtual
     ScriptLogic
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