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By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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     WorkBook from Deltek
By: Five9     Published Date: Jun 14, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal.
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     Five9
By: Citrix ShareFile     Published Date: Jul 11, 2017
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including: Evaluating web browser configuration and virtualization options Protecting mobile devices against attack through containerization Reducing the risks of collaboration through secure EFSS solutions
Tags : ransomware, security, risk reduction, containerization, data security
     Citrix ShareFile
By: Citrix ShareFile     Published Date: Jul 11, 2017
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including: Evaluating web browser configuration and virtualization options Protecting mobile devices against attack through containerization Reducing the risks of collaboration through secure EFSS solutions
Tags : ransomware, risk reduction, data security, collaboration, containerization
     Citrix ShareFile
By: GoToWebinar     Published Date: Oct 08, 2013
We've all grown used to ordinary customer experiences, so when something extraordinary happens, we pay attention. No matter whether your business is a one-person show just getting started or a multi-national corporation, whether you are a front-line worker or a top-level executive, you can create awesome. This brief by Scott Stratten, best-selling author and president of UnMarketing, shares stories that’ll inspire you to find your own unique brand of business awesome.
Tags : marketing, scott stratten, good to awesome, citrix, go to meeting, the book of business awesome, social media, content management systems
     GoToWebinar
By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
To become more effective, enterprises must fast-track projects to digitally connect their organizations. Building value and providing compelling customer experiences at lower cost requires more than a quick technology fix; it demands a business and technological commitment to a new target operating model (TOM). This operating model should offer a way of running the organization that combines digital technologies and operational capabilities to achieve improvements in revenue, customer experience and cost. Enabling digital capabilities via the TOM is an ongoing process that requires DevOps skills and agile development techniques. This is easier to achieve with partners that have the requisite capabilities to help with the creation of new digital assets
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     Group M_IBM Q3'19
By: Red Hat     Published Date: Nov 08, 2017
Industry-leading organizations are now exploiting interoperable business process management (BPM) and mobile application platforms (MAPs) so that process-oriented mobile applications can help transform the way they do business. This paper examines the phenomena driving this trend, and the common approaches to digital transformation that contribute to the enterprise in motion. Read this analyst paper from 451 Research to learn more.
Tags : business process management, mobile application platforms, digital transformation, customer experience, adaptive business operations
     Red Hat
By: Sitecore     Published Date: Feb 26, 2015
Discover the overall state of Web Content Management (WCM). This report echo’s other recent analyst publications, showing recognition of Sitecore’s leadership in the industry.
Tags : customer service, content management, vendors, digital experience, optimization, web page, hosting, business
     Sitecore
By: effectual     Published Date: Dec 03, 2018
Multi-Cloud, hybrid strategies add complexity Nearly 60% of businesses say they're moving toward hybrid IT enviornments that integrate on-premises systems and public cloud resources and enable workloads to be pleaced according to performance, security and dependency requirements. Identifying the best execution venue is a key cloud hurdle.
Tags : cloud enablement, cloud optimization, digital transformation, cloud migration, cloud computing, cloud architecture
     effectual
By: BlackBerry Cylance     Published Date: Mar 12, 2019
A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
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     BlackBerry Cylance
By: Oracle     Published Date: Feb 22, 2019
A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next steps in the decision-making process.
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     Oracle
By: Stripe     Published Date: Aug 06, 2019
Payments is an increasingly strategic area of focus for enterprises, impacting market expansion, customer experience, business model evolution and, ultimately, revenue growth. As the role of payments in business strategy continues to expand, enterprises need secure, reliable and scalable infrastructure to underpin their transaction acceptance and processing capabilities. Stripe commissioned 451 Research to understand how large enterprise-scale merchants are thinking through their online payments infrastructure requirements. 451 Research surveyed 800 merchants across 8 countries, including a mix of business decision-makers from payments to finance to IT. KEY FINDINGS • 87% of mid- and large-sized businesses surveyed use the cloud as their dominant payments environment. • Nearly two-thirds of respondents using the public cloud for payments have seen improvements in security, innovation and uptime, while nearly three in five cited improved scalability. • Respondents using public-cloud-
Tags : payment security, platform as a service (paas), foreign currency transactions, fraud protection, payment solutions
     Stripe
By: Dropbox for Business     Published Date: May 07, 2015
Dropbox is named the most popular Enterprise File Sync and Share Product over other vendors like Microsoft, Google Drive and Box.
Tags : efss, enterprise file sync and share, hybrid-cloud systems, data management, cloud migration, enterprise deployments, cloud computing
     Dropbox for Business
By: CradlePoint     Published Date: Sep 30, 2014
While short outages are common, longer service disruptions – due to weather, human error or even squirrels – can be catastrophic, paralyzing business operations. Your organization can feel the consequences long after the connection has been repaired. This white paper explores the benefits of using 4G LTE as a back up solution to maximize revenue and minimize business risk downtime can have on your brand. You’ll learn how a 4G wireless solution has benefits over wired backup solutions for business continuity. Please download the whitepaper to learn more!
Tags : failover, security risks, crisis communications, security breaches, compromising customer data, security
     CradlePoint
By: Esker     Published Date: Jul 09, 2019
According to a recent IOFM study, only 1 in 6 businesses track their metrics using technology like dashboards that display key data. And even if they are, they’re often uncertain that the metrics being tracked are the “right” ones. This eBook is for any AP leader wanting to take their department’s performance to the next level. As we will learn, the right KPIs (and the right solution) can make all the difference. These include: -Cost to process a single invoice -Time to process a single invoice -Invoice exception rate … and more!
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     Esker
By: Esker     Published Date: Dec 08, 2014
Discover the inspiring stories of five companies who successfully automated their manual order processing methods with Esker — and have the results to prove it. Esker has been referred to as a game-changer. Read the customer stories for yourself and envision your launch into optimized business processes. Download now!
Tags : business transaction, csr, processing, sales orders, faxes, fax machine, data, sap
     Esker
By: Great Bay Software     Published Date: Jan 09, 2019
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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     Great Bay Software
By: Tenable     Published Date: Jan 25, 2019
"Web application attacks are the top source of data breaches today. The 2018 Cybersecurity Insiders Application Security Report reveals that 62% of cybersecurity professionals are at best moderately confident in their organization’s application security posture. Not surprisingly, about the same number consider their application security strategies immature.Applications play a critical role in supporting key business processes, but organizations are struggling to keep them safe. This eBook examines the 5 best practices for application security. Read this ebook now to understand: -Which types of apps present the highest security risk -Best practices for reducing security risks associates with web applications -Steps you can take now to secure web applications "
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     Tenable
By: Social Text     Published Date: Jul 21, 2009
Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.
Tags : social text, enterprise collaboration, collaboration, enterprise, tco, total cost of ownership, social networking, blogging
     Social Text
By: Social Text.     Published Date: Jul 21, 2009
Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.
Tags : social text, enterprise collaboration, collaboration, enterprise, tco, total cost of ownership, social networking, blogging
     Social Text.
By: Great Bay Software     Published Date: Apr 12, 2018
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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     Great Bay Software
By: Great Bay Software     Published Date: Jul 16, 2018
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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     Great Bay Software
By: Gomez IT     Published Date: May 24, 2011
In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.
Tags : gomez, compuware, web performance management, idc, slas, service level agreements, end-user experience, multi-device
     Gomez IT
By: Microsoft Office 365     Published Date: Sep 26, 2017
As a tech leader, you recognize that disruption is afact of life. According to Gartner, enterprise IT has entered an era of digitalization where disruptive new products are providing a continuous stream of growth, innovation, and differentiation. IT overhauls in business productivity—moving to the cloud, supporting a remote workforce, and preserving valuable legacy data while maintaining security and control—are necessary for your business to remain competitive. These changes require communications solutions that can keep pace with the accelerating demands of the connected world.
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     Microsoft Office 365
By: Microsoft Office 365     Published Date: Apr 05, 2016
Download the ebook, “5 Biggest CIO Communications Problems, Solved”, to learn how Office 365 addresses these common pain points: Change disrupts business as usual It costs time and money to implement new solutions Incompatibility can wreak havoc The risks seem high while the benefits are unclear I need a solution that addresses my teams' unique needs
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     Microsoft Office 365
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