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business communications

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By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : sap bcm, sap crm, cebp
     SAP
By: GFI Software     Published Date: Feb 24, 2012
Social networking has changed the way businesses communicate with their customers and partners, with most organizations now incorporating social media into their marketing and communications strategies. Unsurprisingly, the popularity of this new media has also created an influx of social-specific malware. Read to find out more about this trend.
Tags : gfi software, technology, security, malware, social media, smb, internet security, identity security
     GFI Software
By: Lane Telecommunications     Published Date: Apr 14, 2009
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition.
Tags : kudos, lane, lane telecommunications, fax over ip, foip, ip network, integrated business communications, integrated ip
     Lane Telecommunications
By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
Tags : ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail
     Vendor Guru
By: BlackBerry     Published Date: Feb 25, 2009
When interactivity is combined with unified communications and location awareness, next-generation social networks will have significant business value. Unified communications integrates the wide variety of voice, data, video and collaboration tools that business professionals use today into a single environment. This can dramatically improve the speed of decision-making by connecting collaborators quickly, regardless of their location.
Tags : blackberry, ecosystem, social networking, unified communications, microsoft exchange, mobile device management, mobile device management software, mobile workers
     BlackBerry
By: Polycom     Published Date: Jun 17, 2010
This informative guide, featuring questions from business people, provides answers and insights on how Hosted VoIP can impact communications by providing critical features and flexibility, all for significantly lower costs.
Tags : polycom, hosted voip, hd voice ip phone, video conferencing system, business communication, tco
     Polycom
By: RingCentral     Published Date: Sep 09, 2013
Stay ahead of evolving business needs with communications that enable people to work the way they want. Download this free offer to learn how RingCentral provides calls, fax and conferencing solutions to ensure people can be at their most productive, irrespective of location.
Tags : ringcentral, mobile communications, wireless, cellphones, cell phone, bluetooth, iphone, android
     RingCentral
By: RingCentral     Published Date: Dec 05, 2013
Businesses of all sizes have a fundamental reliance on their communications infrastructure. This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution.
Tags : phone system, ringcentral, ring central, communications, business communications, wireless, business phones, wireless phones
     RingCentral
By: RingCentral     Published Date: Dec 05, 2013
Whether you are starting a new business or expanding your existing business, you will need to choose a business phone system that meets your organisation’s requirements. This guide provides you with essential information and tools so you can understand your options, and make the decision that meets the needs - and ambitions - of your business.
Tags : phone system, business phone, business network, wireless phones, business communications, voip, phone lines, iphone
     RingCentral
By: Oracle Social Cloud     Published Date: Jan 14, 2015
Did you know that 97% of business executives want social integrated across their enterprise? According to a recent Oracle global study, respondents nearly unanimously sang the praises of becoming a social business. Social gives you a window into the consumer like never before, revealing affinities that allow your business to understand and personalize engagements that build stronger customer relationships. Consumers don’t see social as a “marketing channel”. They just view it as part of their communications; it’s embedded in their daily mobile and digital experiences. Businesses should be thinking the same way. As Altimeter sees it, social business is the deep integration of social media and social methodologies into the organization to drive business impact
Tags : command center, social listening, influencers, digital, social marketing, social intelligence, cmo, oracle
     Oracle Social Cloud
By: Polycom     Published Date: Jun 08, 2016
"Now you can reduce your overall communications costs, streamline business processes, and make employees more productive, How? With Polycom voice solutions and Skype for Business. The brief by ZK Research, Lowering the Cost of Communications—and Six More Real Benefits of Skype for Business Voice details how you can improve staff productivity, leverage existing UC solutions, consolidate infrastructure, get to market quicker, support BYOD, and pave the way for video. All while dramatically lowering your total cost of communications."
Tags : communication, network management, business intelligence, business management, best practices, productivity
     Polycom
By: Polycom     Published Date: Sep 07, 2016
"Seeing is believing. How we connect and collaborate is changing. It’s no longer about reviewing a PowerPoint deck or a document sent out in advance in the meeting invite over a voice bridge. It’s now about collaborating and working in real time with voice, video and content sharing—as a team. Together, Microsoft and Polycom make it simple. Watch now an interactive session covering the following hot topics: How the new Office 365 Services and Skype for Business Online change the collaboration experience and reduce conferencing/communications costs. How you can turn your conference rooms and huddles spaces into productive, collaborative workspaces. Polycom RealPresence Trio and how it accommodates our 3 collaboration needs: Voice, Content and Video. How easy it is to set up and how easy it is for users to connect. How flexible your workspace transition plan can be. Don’t miss this session featuring Polycom and Skype for Business solutions experts, Peter Huboi and Jovito Salonga, for a d
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, collaboration, productivity
     Polycom
By: Polycom     Published Date: Jun 08, 2016
"Build your business case. There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises infrastructure into the cloud. This brief outlines the benefits and considerations such as: • Microsoft Office 365 and the cloud • Selecting phones for Skype for Business • Replacing the PBX and making the transition • And more Download this brief that helps you realize the benefits that UC and collaboration brings to the modern workplace."
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, productivity
     Polycom
By: Polycom     Published Date: Sep 15, 2015
Skype for Business (formerly Lync) Enterprise Voice and Skype for Business Video can improve worker productivity and streamline business processes, while lowering the overall total cost of communications.
Tags : collaboration, communications, conferencing, enterprise, lync, microsoft, phone, polycom
     Polycom
By: Avaya     Published Date: Nov 21, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
Tags : 
     Avaya
By: Cisco     Published Date: Jul 11, 2016
Though IP telephony has been available commercially since the mid ‘90s, it remains an emerging technology for many organizations. Only about 28% of companies have moved all endpoints (handsets, softphones, audio bridges) to IP, according to Nemertes’ research data. The rest of organizations are either in the process of migrating fully to IP, stuck in a hybrid rollout requiring them to manage typically multiple TDM and IP providers, or firmly planted in TDM. This report reviews the issues and benefits associated with moving to an all-IP environment, based on interviews with IT professionals who have moved to all IP or are in the process of doing so.
Tags : 
     Cisco
By: Cisco     Published Date: Jul 11, 2016
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions. In October 2013, Cisco commissioned Forrester Consulting to dive deeper into the current usage trends and perceptions of unified communications among midsize organizations (100 to 999 employees) across North America, Asia, and Europe.
Tags : 
     Cisco
By: BlackBerry     Published Date: Dec 22, 2009
AT&T is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services, the nation's fastest 3G network and the best wireless coverage worldwide, and the nation's leading high speed Internet access and voice services.
Tags : blackberry, mobile applications, at&t, pharma, cio, pim, voip, smartphones
     BlackBerry
By: Fonality     Published Date: Feb 25, 2013
So,what exactly is a contact center? The term can evoke images of rows of attendants handling calls to sell or service a product.
Tags : fonality, contact center, small business, free e-book, customer telephone calls
     Fonality
By: IBM     Published Date: Oct 10, 2013
To better understand the value that firms are deriving from Unified Communications (UC), the status of its adoption, and the barriers to full implementation, IBM engaged Forrester Consulting to survey network and telecom buyers and reflect upon existing research. Data from this survey, combined with existing research and insights, yields a picture of UC deployment and decision-making in enterprises.
Tags : mobility, business outcomes, unified communications, business communications, ibm, uc deployment, enterprises, research and insight
     IBM
By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : b2b, sales, customer service, customer experience, business to business, integrated communications, crm & customer care, business intelligence
     Oracle
By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : b2b, sales, customer service, customer experience, business to business, integrated communications, crm & customer care, lead generation & automation
     Oracle
By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
Tags : cisco, lbs, it technology, wifi, analytics, wireless networks
     Cisco
By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
Tags : cisco, idc, lbs, wireless, wifi, mobility, it solutions
     Cisco
By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
Tags : cisco, lbs, it technology, wifi, analytics, wireless networks
     Cisco
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