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By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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     Cisco
By: BuyerZone     Published Date: Feb 18, 2014
This Phone Systems Buyer's Guide will help you understand the type of decisions you need to make, how to choose a business phone system, and how to find a phone system dealer.
Tags : buyerzone, phone system, phones, business phones, web conferences, headsets, communications, business communications
     BuyerZone
By: Polycom     Published Date: Aug 16, 2017
"To construct a solid building, you must first lay a solid foundation. Without a strong foundation, the rest of the building will tumble. You should employ the same strategy when developing your business communications system. The first step to building a robust, reliable, cist-effective communication system is laying the groundwork but choosing the equipment, service and features that best support your business needs. Get the infographic now to explore your options when choosing a VoIP business communications system."
Tags : polycom, voip, business communications, infrastructure
     Polycom
By: Masergy     Published Date: Jan 20, 2015
This presentation will illustrate how IT leaders are leveraging Unified Communications (UC) to deliver real-world business impact and present a roadmap for moving from application- and device-specific infrastructures to a more flexible Unified Communications (UC) solution.
Tags : masergy, unified communications, ucaas, business communications
     Masergy
By: Microsoft Office 365     Published Date: Sep 26, 2017
As a tech leader, you recognize that disruption is afact of life. According to Gartner, enterprise IT has entered an era of digitalization where disruptive new products are providing a continuous stream of growth, innovation, and differentiation. IT overhauls in business productivity—moving to the cloud, supporting a remote workforce, and preserving valuable legacy data while maintaining security and control—are necessary for your business to remain competitive. These changes require communications solutions that can keep pace with the accelerating demands of the connected world.
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     Microsoft Office 365
By: IBM     Published Date: Jan 09, 2015
Organizations are largely relying on TCO and ROI models in determining whether or not to invest in a unified communications (UC) solution. But what other factors are they considering? You’ll better understand the value that firms are deriving from UC, the status of its adoption, and the barriers to full implementation.
Tags : ibm, mobile, network, capabilities, solutions, strategy, cisco, challenges
     IBM
By: Business.com     Published Date: Oct 09, 2012
Web conferencing technology is an innovative advancement allowing people to communicate and conference over the Internet.
Tags : web conferencing, costs, meeting, business, corporate communications
     Business.com
By: Comcast Business     Published Date: Jan 15, 2015
It’s the challenge businesses of every size wrestle with: How to improve employee productivity while driving down costs. Technology can help achieve that goal – when the right tools are used.
Tags : comcast, technology, business, blueprint, plan, start-up, start, future
     Comcast Business
By: Cisco     Published Date: Nov 17, 2015
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions. In October 2013, Cisco commissioned Forrester Consulting to dive deeper into the current usage trends and perceptions of unified communications among midsize organizations (100 to 999 employees) across North America, Asia, and Europe.
Tags : cisco, forrester, unified communications trends, uc solutions
     Cisco
By: Cisco     Published Date: Nov 17, 2015
Midsize businesses have ever-greater choice in premises-based unified communications, with providers extending features and go-to-market channels while trying to maintain ease of use and consistency. Midmarket IT planners should evaluate UC providers' delivery capabilities, not just their solutions.
Tags : cisco, gartner, unified communications, midsize enterprises
     Cisco
By: IBM     Published Date: Sep 04, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
Tags : ibm, collaboration, email communication, real time communication, business communication, social software
     IBM
By: Cisco     Published Date: Apr 14, 2011
Learn the who, why, how and where of connecting a business-so you can make informed technology decisions that save your company time and money.
Tags : small business network, business communications, business connectivity, cisco, smb networks
     Cisco
By: SpectorSoft     Published Date: Apr 01, 2015
Corporate computers and information and communications systems (collectively, “electronic resources”) remain the workhorse for most businesses, even as alternatives, such as third-party text messaging services, external social media, and cloud computing, flourish. Employees rely on corporate electronic resources for e-mail, calendaring, business contacts, Internet access, document creation and storage, and a multitude of other business applications. Consequently, for employers, it is critical to establish and maintain their right to inspect all information stored on, and to monitor all communications transmitted by, corporate electronic resources. The corporate acceptable use policy is the linchpin of that effort. The ten tips below are intended to aid employers who either want to implement an acceptable use policy for the first time, or who need to update their policy.
Tags : acceptable use, communications systems, text messaging, acceptable use policy, confidentiality, security
     SpectorSoft
By: Wheelhouse     Published Date: Aug 09, 2013
Many small businesses are extremely good at what they do. This, of course, is the reason they can hold their own in a highly competitive marketplace. Competitors can emerge from the most unexpected places and therefore there is simply no room for complacency. You can be the best at making the widget or offering the service, but be sure that someone, somewhere, is studying you and looking for a way to offer a better product at a lower price.
Tags : business communications, communication systems, market primer
     Wheelhouse
By: Wheelhouse     Published Date: Aug 09, 2013
Business telephony is changing more rapidly than ever before. Several developments are driving this accelerating change. They range from targeted technical initiatives to broad communication technology trends. If keeping your business communication strategy up to date seems difficult now, it will become much more so in the future. It is also important to stay abreast of – or ahead of – the latest developments; if you don’t, you’ll find yourself with a seriously outdated communication system. And that could put you at a competitive disadvantage.
Tags : communications, strategy, future-proofing, telephony
     Wheelhouse
By: Oracle     Published Date: Nov 05, 2013
Research and analysis shows that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. The role that the sales organization plays in B2B buying cycles has become even more critical. Consistency is necessary through every customer touch point and forms the basis for great customer experiences. In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Tags : b2b, sales, customer service, customer experience, business to business, integrated communications, web analytics, crm & customer care
     Oracle
By: Riverbed     Published Date: Aug 22, 2014
The network has become the central foundation of many IT operations. The IT infrastructure investment not only supports internal employee communications but also is the very linkage that drives ongoing revenue and growth. IDC found that customers were able to reduce IT costs, improve IT staff efficiency, increase availability for users, and trim time to market with new revenue-generating opportunities.
Tags : business value, optimization, network, central foundation, infrastructure, investment, communications, revenue
     Riverbed
By: Polycom     Published Date: Dec 18, 2014
Polycom and Quocirca surveyed over 800 business video conferencing users around the world on the state of video adoption. The global findings revealed that there distinct advantages beyond travel savings, including improved team work and productivity. This report explores why some organizations have embraced and benefited from the use of video communications and why some have not. It outlines the positive visual cultural aspects that drive adoption, as well as the challenges that seem to hold some organizations back.
Tags : business, video, advantages, travel, productivity, benefits, adoption, challenges
     Polycom
By: OpenText     Published Date: Aug 19, 2014
Maintaining regulatory compliance is a major business issue facing organizations around the world. The need to secure, track and store information for compliance purposes is critical. For years businesses have relied on fax communications in day-to-day operations. More pressure is now placed on the need to closely manage fax communications and document processes. It’s not surprising that organizations are turning to enterprise fax technology to meet compliance requirements. This white paper addresses the area of fax communications and the steps you can take to help keep your organization compliant.
Tags : opentext, security, fax, document delivery, workflow improvements, automation systems, transactional paper documents
     OpenText
By: HP     Published Date: Aug 26, 2014
UC combines voice, email, instant messaging (IM), audio conferencing, and video conferencing with presence awareness to immediately locate and contact individuals. HP's collaborative and modular approach to UC increases business productivity, reduces risks, and reduces telecommunications costs, helping you reach people more effectively, and helping your customers and partners reach you. Learn more
Tags : unified, instant messaging, email, video, communication, modular, audio, conferencing
     HP
By: Ring Central     Published Date: Mar 21, 2016
This white paper explains the advantages of a cloud phone system.
Tags : ring central, cloud, cloud phone, multi site businesses, communications
     Ring Central
By: Oracle     Published Date: Mar 04, 2014
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
Tags : oracle, multichannel, oracle service cloud, cross chanel, mobile service, telephony
     Oracle
By: Vocalocity     Published Date: Aug 24, 2011
Vocalocity, a leader in hosted communications platforms, has partnered with Cisco to deliver an agile, cost-effective, technologically innovative phone solution.
Tags : vocalocityr⪚, cisco, hosted pbx, telephony, small businesses, cost savings opportunities, cloud-based communications platforms, functionality
     Vocalocity
By: Meltwater     Published Date: Apr 13, 2016
This eBook outlines what it takes to turn your social media program into a full fledged social business.
Tags : best practices, social media, communications, brand awareness, business optimization, public relations, communications, emerging marketing
     Meltwater
By: Meltwater     Published Date: Apr 13, 2016
Chances are, you’ve already seen a lot of buzz around content marketing and its effectiveness as a marketing tactic. But what exactly is content marketing?
Tags : marketing, content marketing, best practices, business optimization, public relations, communications, emerging marketing, social media
     Meltwater
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