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By: Dell EMC     Published Date: Sep 12, 2016
VCE pioneered Converged Infrastructure with the introduction of Vblock® Systems in 2009, and today we’ve helped more than 1,200 global enterprise customers transform their IT environments to become more agile, reliable, and cost-effective. Dell EMC brings together best-of-breed technologies in converged Vblock Systems and VxBlock™ Systems solutions to power data centers and simplify management and operations throughout the system life cycle.
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     Dell EMC
By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
Tags : gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
     Genesys
By: Hewlett Packard Enterprise     Published Date: Sep 26, 2017
3rd party overview of 3PAR StoreServ technology updates.
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     Hewlett Packard Enterprise
By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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     Broadsoft
By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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     Cisco
By: Cisco     Published Date: Feb 12, 2016
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Tags : industry innovation, business practices, best practices, video collaboration
     Cisco
By: Cisco     Published Date: Feb 12, 2016
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
Tags : ebooks, cisco, productivity, digigal, collaboration tools
     Cisco
By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, zk research, wifi, multigigabit network
     Cisco
By: Cisco     Published Date: Jul 08, 2016
So what do end-users—companies in the process of building or upgrading their data centers today—think of the security problems they face? We conducted this survey to answer key questions about buyers’ plans for security in their data centers.
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     Cisco
By: Equinix     Published Date: May 18, 2015
Download this infographic now to discover how you can help address the challenges of a rapidly changing business world.
Tags : equinix, equinix data centers, benefits to equinix, platform equinix, data center, strategic markets, connect to the markets, be global
     Equinix
By: Equinix     Published Date: May 28, 2015
This paper illustrates different perspectives on building a secure and flexible data center platform that sustains growth and innovation and delivers a serious competitive advantage.
Tags : data center, strategic business advantage, hybrid, technology, it demands, data center platform, equinix, equinix solutions
     Equinix
By: Cisco     Published Date: Feb 13, 2015
Download the white paper to see how Cisco provides a cost-effective solution for migration from 10-Gbps to 40-Gbps infrastructure.
Tags : bidi transceiver, cisco, fiber density, bidi technology, migration, connectivity, data centers, infrastructure
     Cisco
By: DocuSign     Published Date: Mar 23, 2016
Expedia Cruise Ship Centers saved $76 per agreement over a 3 year period by eliminating printing, faxing, and scanning. Read this case study to see how making the switch to DocuSign for their contract renewal and new-hire paperwork process has helped them save $1.5 million.
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     DocuSign
By: IBM     Published Date: Jun 29, 2018
Every day, companies generate mountains of data that are critical to their business. With that data comes a clear challenge: How do you protect exabytes of data that's strewn across global data centers, computer rooms, remote offices, laptops, desktops, and mobile devices, as well as hosted by many different cloud providers, without choking business agility, employee productivity, and customer experience? The solution lies not in throwing more technology at the network, but in taking specific steps to identify malicious actions and respond to them in order to fix the issue, a process known as operationalizing security.
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     IBM
By: Dell EMC Storage     Published Date: Aug 15, 2019
L’agilité nécessaire à la transformation en profondeur de l’entreprise ne peut être atteinte qu’en adoptant la modernisation du datacenter en tant que compétence principale. À cette fin, disposer d’une infrastructure IT parfaitement à jour et capable de prendre en charge l’étendue et la complexité d’un environnement technologique changeant est essentiel. Pour satisfaire cet impératif, les sociétés doivent adopter les principes du datacenter géré via une base logicielle, s’engager dans la modernisation et automatiser leurs processus de gestion informatique. Ce faisant, elles accéléreront l’innovation et proposeront des expériences client de qualité supérieure avec des technologies métiers rapides, sécurisées et fiables. En décembre 2018, Dell Technologies a chargé Forrester Consulting d’évaluer les principaux atouts d’une infrastructure moderne dans les datacenters des sociétés. Pour apporter des éléments de réponse, Forrester a mené une enquête en ligne auprès de 508 décideurs en matiè
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     Dell EMC Storage
By: Dell EMC Storage     Published Date: Aug 15, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
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     Dell EMC Storage
By: Digital Realty     Published Date: Feb 24, 2015
Sometimes finding the right solution is a question of balance. If you’ve built data centers in the past and you have specific requirements, wouldn’t you naturally just want to build your own facility? For one Digital Realty client this was the question that they faced but the right solution turned out to be a little different than they originally thought. What was the solution?
Tags : colocation, hosting, data center
     Digital Realty
By: Digital Realty     Published Date: Feb 24, 2015
SingleHop was interested in adding capacity to its data centers while at the same time achieving a predictable cost structure using an outsourcing strategy for the development and management of these mission critical facilities. Find out why they turned to Digital Realty.
Tags : cloud iaas, data center, cloud computing, development
     Digital Realty
By: Delphix     Published Date: May 03, 2016
High-profile data breaches continue to make headlines as organizations struggle to manage information security in the face of rapidly changing applications, data centers, and the cloud. Against this backdrop, data masking has emerged as one of the most effective ways to protect sensitive test data from insider and outsider threats alike. While masking is now the de facto standard for protecting non-production data, implementing it alongside virtual data technologies has elevated its effectiveness even further.
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     Delphix
By: Dell EMC     Published Date: Nov 05, 2015
IT organizations are aggressively virtualizing their data centers, creating private cloud environments that help them reduce capital infrastructure and data center costs, improve security, and simplify management. However, potential hurdles, if left unaddressed, can get in the way of fully benefiting from a private cloud. Download this summary to learn more.
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     Dell EMC
By: Dell EMC     Published Date: Nov 10, 2015
No matter how advanced data centers may become, they remain in a perpetual state of change in order to meet the demands of virtualized environments. But with the advent of software-defined storage (SDS) architecture, capabilities associated with hyperconverged technologies (including compute, storage, and networking), help data centers meet virtualization requirements with less administrator intervention at webscale.
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     Dell EMC
By: Kaspersky Lab Australia and New Zealand     Published Date: Jun 09, 2016
The volume and complexity of cyber-attacks targeting large enterprises and infrastructure service providers is escalating.
Tags : security application, data centers, data, cyber-attacks, security, prevent cyber-attacks
     Kaspersky Lab Australia and New Zealand
By: Cisco     Published Date: Jun 21, 2016
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
Tags : 
     Cisco
By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
Tags : cloud security, scale, data center, ddos
     Akamai Technologies
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