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By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
Tags : cloud, contact center, customer journey, hybrid
     Genesys
By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
     8x8 Inc.
By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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     Reputation.com
By: BMC ASEAN     Published Date: Dec 18, 2018
38% of enterprises have moved workloads from the public cloud back to their on-premise data centers- with costs being among the biggest concerns.
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     BMC ASEAN
By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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     Gameffective
By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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     Gameffective
By: Brocade     Published Date: Nov 25, 2015
Improving traffic management can deliver big benefits, especially across a global infrastructure. Read this Brocade white paper to see how virtualizing traffic management helps you improve business continuity and transform the customer experience-without the cost and management overhead of additional hardware.
Tags : brocade, birtual, traffic manager, cloud, public cloud, san, data centers
     Brocade
By: F5 Networks Inc     Published Date: Jan 21, 2014
Cloud computing and the "bring your own device" (BYOD) trend will impact the design of future datacenters and their supporting networks. To attain the kind of business agility that companies now demand, network infrastructure needs to provide the flexibility required by cloud application workloads and the changing traffic patterns fostered by BYOD. To make networks more agile, new approaches to network implementation need to be enabled. As these trends continue, application delivery controllers (ADCs) will be critical elements in the new network infrastructure. This Technology Spotlight examines these trends and the role that F5 Networks' integrated scalable platform plays in this strategic market.
Tags : f5 networks, idc, cloud, cloud computing, bring your own device, byod, datacenter, network
     F5 Networks Inc
By: Riverbed     Published Date: Feb 26, 2015
To increase agility while lowering costs, IT organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. IDC estimates that, by 2015, more than 20 percent of the information running through servers will do so on virtualized systems. This percentage increases along with the size of the company, with some larger organizations using 100 percent virtualized systems. IDC predicts that, over the next decade, the amount of information managed by enterprise data centers will grow by a factor of 50.
Tags : increase agility, virtualization, infrastructure, the cloud, cloud based, consolidation
     Riverbed
By: Riverbed     Published Date: Feb 26, 2015
Nobody can afford to lose data. But managing data, including backup and availability, in locations can present many logistical and technological challenges that bring complexity, expense, and risk. It doesn’t have to be that way, though. A new branch converged infrastructure approach allows organizations to project virtual servers and data to remote offices, providing for local access and performance while storing the data in centralized data centers. Enterprises can now do business across the globe in any location without putting data at risk.
Tags : data center, lose data, infrastructure, data backup, infrastructure
     Riverbed
By: Riverbed     Published Date: Mar 23, 2015
Branch offices and remote locations generally lack the protections typically employed by data centers to keep out the unwanted and those who intend harm organization’s data.
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     Riverbed
By: Riverbed     Published Date: Mar 23, 2015
Many organizations have invested in converged infrastructure for data centers. In remote offices however, servers and storage exist as isolated islands of disparate infrastructure that require management through separate operational processes.
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     Riverbed
By: Riverbed     Published Date: Jul 22, 2015
As enterprise computing has evolved, businesses have been shifting to a “hybrid enterprise” where core applications and data can be located in private data centers and public clouds. The growth of hybrid cloud deployments accelerated the transition to hybrid wide-area networks (WANs). Private networks, such as MPLS, are being joined by Internet connections that offer a choice in delivery channels—costly, but predictable, networks for mission-critical loads and cheaper public networks for bulk loads such as data backups.
Tags : hybrid enterprise, private data centers, public clouds, wans, data backups
     Riverbed
By: Arbor Networks     Published Date: Jan 18, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
Tags : ddos, arbor networks, cloud services, protection, data center, ddosattack, hosting provider
     Arbor Networks
By: ALE     Published Date: Jan 10, 2019
Departments of roads and highways around the world have begun to implement technology solutions to improve the safety of their highways, lessen congestion and manage traffic more efficiently. Intelligent Transport Systems (ITS), as these systems are known, require reliable, secure and scalable networks to link cameras, sensors, signage, signaling and vehicles to remote data centers and operation centers. These networks will be deployed in harsh environments and will pose their own unique challenges to operate, maintain and manage. In this application note, we will present the unique requirements of ITS networks and discuss how AlcatelLucent Enterprise products and technologies not only meet today’s ITS requirements, but are designed to grow and scale to meet tomorrow’s as well.
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     ALE
By: HP     Published Date: Jul 29, 2008
This white paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth. Learn about the 4 key factors which should influence your data center transformation strategy. See first hand how HP embarked on a three-year transformation program for its own data centers. This ambitious program involved rationalizing 85 data centers into just six global ones- with tangible and measurable benefits.
Tags : network management, data center, datacenter, mission critical
     HP
By: HP     Published Date: Jul 29, 2008
Join Forrester Research and HP in this webinar which explores common myths about IT disasters and analyzes different strategies to protect a company's information assets based on risk and cost. Stephanie Balaouras of Forrester analyzes 5 common myths around IT disasters e.g. disasters and loss of a data centers are rare.
Tags : disaster, disaster recovery, d/r, high availability, mission critical, forrester, webcast, webinar
     HP
By: HP     Published Date: Sep 06, 2011
Read how blades are the best infrastructure choice for an extremely wide range of enterprise applications and use cases.
Tags : hp bladesystem, server deployment, storage, flexfabric, data centers, data center, infrastructure
     HP
By: Raritan Inc.     Published Date: Feb 23, 2009
This white paper explores the challenges of increasing computing power in resource-constrained physical spaces and data centers experiencing high growth. We also explore how intelligent rack PDUs can meet these challenges and address critical uptime and capacity planning issues.
Tags : raritan, power, processing, instrumentation, green, green computing, efficiency, power load
     Raritan Inc.
By: Burton Group     Published Date: Apr 08, 2008
Server virtualization is a technology that has taken hold with amazing speed and is now firmly entrenched with overwhelming success in many data centers. This perspective document recaps why you should be moving ahead quickly with virtualization (if you haven’t already done so), what the implications are for IT and the business, and what the future holds as the ramifications of virtualization become apparent.
Tags : burton group, server, servers, virtual, virtual machine, virtual server
     Burton Group
By: Entrust Datacard     Published Date: May 15, 2014
Entrust Solutions for Centers for Medicare & Medicaid Services Authentication Compliance
Tags : entrust, healthcare, cms systems, medicare, medicaid
     Entrust Datacard
By: Entrust Datacard     Published Date: Jul 21, 2014
As an expert in multifactor and identity authentication, Entrust provides capabilities to healthcare organizations that far surpass the regulations.
Tags : authentication, healthcare, medicine, identity, security, cms system
     Entrust Datacard
By: NetApp     Published Date: Apr 21, 2009
As organizations continue to deploy server virtualization, questions have shifted from "if" to "how." Out of all 220 inquiries Forrester's IT infrastructure and operations team answered on data centers, servers, and virtual appliances in 2008 to date, 72 were specifically in regard to server virtualization. These IT professionals' most common inquiries addressed vendor comparison, optimum physical to virtual consolidation ratios, expected ROI, and situation-specific concerns regarding the possible benefits that virtual servers could provide. These inquiries came from organizations in the early stages of implementing server virtualization — if you are considering or are in the process of implementing, you too should be asking these questions.
Tags : netapp, virtualization, forrester, smb, virtual, server virtualization, hypervisor, vmware esx
     NetApp
By: HP Data Center     Published Date: Feb 18, 2009
Data centers are large, important investments that, when properly designed, built, and operated, are an integral part of the business strategy driving the success of any enterprise. Yet the central focus of organizations is often the acquisition and deployment of the IT architecture equipment and systems with little thought given to the structure and space in which it is to be housed, serviced, and maintained. This invariably leads to facility infrastructure problems such as thermal “hot spots”, lack of UPS (uninterruptible power supply) rack power, lack of redundancy, system overloading and other issues that threaten or prevent the realization of the return on the investment in the IT systems.
Tags : hp data center, data center, business strategy, it architecture, ups, uninterruptible power supply, rack power, lack of redundancy
     HP Data Center
By: HP Data Center     Published Date: Feb 18, 2009
Today's IT executives are not only expected to create and maintain high-availability IT environments, but they are also expected to implement green initiatives to satisfy customers, analysts, and government agencies that are worried about the impact of modern, energy-thirsty data centers on the environment. Is such a dual mandate reasonable? Can companies be expected to maintain service levels and reduce their carbon footprints at the same time? The White Paper offers a description of the different types of services available to improved energy efficiency data center design and a prescription for successful implementation.
Tags : hp data center, energy efficiency, data center, high-availability it environments, green initiatives, it infrastructure, epeat, global commerce
     HP Data Center
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