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By: Riverbed     Published Date: Oct 12, 2012
This technology brief investigates the processes and tools that are needed to provide complete enterprise visibility and WAN acceleration for high-priority traffic.
Tags : it consolidation, server virtualization, data centers, data center transformation, virtualization
     Riverbed
By: Riverbed     Published Date: Nov 20, 2012
IT departments are under pressure to deliver higher-performance services worldwide. To achieve this, they must transform their data-centers in order extend the datacenter's power to all branches. Download to learn about the changing role of IT.
Tags : it transformation, datacenter transformation, role of it, database power, it infrastructure
     Riverbed
By: Sponsored by HP and Intel® Xeon® processors     Published Date: Nov 20, 2012
Redefine Expectations in the Data Center
Tags : intel, gen8, computer world, servers, data centers, video, free video
     Sponsored by HP and Intel® Xeon® processors
By: Sponsored by HP and Intel® Xeon® processors     Published Date: Nov 20, 2012
How Blade Centers Impact Data Center Management and Agility
Tags : intel, forrester, tap, opex, blade servers
     Sponsored by HP and Intel® Xeon® processors
By: Comcast Business     Published Date: Mar 24, 2015
“The network is your business” has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. Your network enables your business to: • Improve productivity • Provide business continuity • Increase customer satisfaction • Reduce costs This paper provides an overview of the different types of Ethernet services, the service components that differentiate them, their business and technical benefits, and important things to consider when selecting an Ethernet service.
Tags : ethernet, business network, productivity, customer satisfaction, cost reduction
     Comcast Business
By: NetApp     Published Date: Sep 30, 2013
"As the rapid rise in the number of mobile devices and users creates an explosion in data and virtual machine instances, datacenter transformation becomes imperative for many enterprises. It is essential enterprises move to consolidate resources and cut both capital and operating costs while still providing support for distributed applications. This brief white paper delves into a Q&A with Eric Sheppard, research director of IDC’s Storage Software program, on integrated systems and whether you should buy compute, network, and storage resources together. Read on as you will discover: What integrated systems are, and its benefits The differences between an integrated platform and integrated infrastructure How datacenters are leveraging these new systems today And more" NetApp Privacy Policy
Tags : storage infrastructure, clustered storage, technology, scalability, application, storage solution, non-disruptive operations
     NetApp
By: Polycom     Published Date: Jul 24, 2014
Brains, not brawn: Fewer companies than ever before are shackled to the tyranny of the volume play: producing vast quantities of goods to reap razor-thin margins. Instead, manufacturing has been freed to search for the next big idea – and many of them. What’s empowering this idea revolution: automated processes, new technologies at the ready, and a thorough understanding of R&D’s costs and contributions? Realizing that there is strength in numbers, companies are creating virtual innovation hubs with valued partners, joining industry consortia, and opening up product development to crowdsourcing. What’s common to all: Companies are drawing closer to epicenters of talent, demand, and supply and moving faster than ever to commercialize great ideas. Are you ready?
Tags : polycom, commodity, innovation, manufacturing, automation, r&d
     Polycom
By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
Software-Defined Wide Area Network (SD-WAN) is the application of software-based network technologies to WAN connections to more effectively route all network traffic between headquarters or data centers, remote and branch offices, and the cloud.
Tags : software-based networking, cloud data, sd-wan
     VMware SD-WAN by VeloCloud
By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
As organizations prioritize digital transformation initiatives, many are finding that legacy networks are holding them back. To support new business models, cloud adoption, and an explosion in connected devices, modern networks must support interoperability across data centers, multiple clouds, branch locations, and edge devices. Applications now run at every point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on this new architecture, and the amount of data flowing across connections has increased, many organizations still lack a unified approach to management, automation, and security.
Tags : virtual cloud network, cloud adoption, data automation
     VMware SD-WAN by VeloCloud
By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity. As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc
Tags : sd-wan, saas, cloud storage
     VMware SD-WAN by VeloCloud
By: Corvisa LLC     Published Date: Feb 13, 2015
Is your contact center guilty?
Tags : contact centers, customer experience, vices, the cloud, cloud-based provider, customer interaction, engagement solutions
     Corvisa LLC
By: XO Communications     Published Date: Jul 22, 2015
Download this white paper to learn how XO MPLS IP-VPN helps Wine.com prevent traffic bottlenecks at order processing centers, especially during high-volume periods, so orders get processed and packages don't get lost.
Tags : xo mpls ip-vpn, traffic bottlenecks, order processing, vpn, security
     XO Communications
By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Tags : oracle, service cloud, forrester report, contact centers
     Oracle Service Cloud
By: Rsam     Published Date: Apr 28, 2016
The University of Rochester Medical Center (URMC) is of the nation’s top academic medical centers. Their InfoSec team wanted to implement a program that could withstand constant shifts in regulatory requirements while protecting the sanctity of patient health information. Learn why the selected Rsam and the results of their successful implementation.
Tags : rsam, university of rochester, security incident response, successful implementation, security
     Rsam
By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: ThousandEyes     Published Date: Aug 04, 2017
Technology trends like telecommuting, BYOD, VoIP and SaaS adoption bring new challenges to the underlying network infrastructure that connects branch offices and datacenters. This guide explains how to tackle the challenges faced by the internet-centric enterprise by intelligently monitoring your WAN, LAN, Wi-Fi and SaaS applications through a combination of Enterprise and Endpoint Agents.
Tags : telecommuting, datacenter, network infrastructure, lan monitoring
     ThousandEyes
By: AWS - ROI DNA     Published Date: Jun 12, 2018
Achieving a 360-degree view of customers has become increasingly challenging as companies embrace omni-channel strategies, engaging customers across websites, mobile, call centers, social media, physical sites, and beyond. Learn how software solutions in AWS Marketplace can automate data lake analysis, enabling self-service platforms for analysis that expand and enhance personalization while deepening customer understanding so you can spend more time acting on insights.
Tags : 
     AWS - ROI DNA
By: Savvis UK Limited     Published Date: Nov 12, 2010
Virtual Private Data Centers with multiple service profiles deliver scalable capacity while minimizing costs.
Tags : savvis, virtual private data center, vpdc, enterprise application, storage protection, cloud
     Savvis UK Limited
By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
Tags : interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 14, 2012
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
Tags : 
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 14, 2012
In the insurance industry, call centers have become increasingly sophisticated in terms of their business capabilities and enabling technologies.
Tags : 
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Oct 10, 2012
Download this whitepaper to learn 11 ways that you can leverage remote agents.
Tags : remote agents, home agents, customer experience, customer contact, contact centers
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
Tags : planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Apr 23, 2014
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new “Cloud First” policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
Tags : interactive intelligence, cloud communications, cloud, cloud solutions, government, cloud providers, business process automation, contact center
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Apr 23, 2014
In a contact center environment, real-time analytics provide the live information needed to respond to difficult situations before a customer, a sale, or an opportunity is lost. Scott Bakken and David Patchen from MainTrax and Brandon Rowe from Interactive Intelligence discuss how real-time analytics help your business operate at optimal levels and experience increased growth and reduced costs.
Tags : interactive intelligence, real time speech analytics, contact centers, data centers, real time analytics, productivity, revenue, retention rates
     Interactive Intelligence
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