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By: Akamai     Published Date: Mar 10, 2012
This whitepaper gives a broad overview of the ways in which Akamai can help organizations bolster the security of their Web-based assets, with capabilities ranging across the application, network, and DNS layers, as well as solutions focused on Distributed Denial of Service (DDoS) mitigation and business continuity.
Tags : security, internet security, website security, online security, cloud based security, computer security, distributed denial of service, ddos
     Akamai
By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
     Microsoft
By: Workday DACH     Published Date: Mar 08, 2018
The digital revolution is reshaping how business is being conducted. Companies are exploring new ways to use mobile, social, and other digital channels to connect with customers in the channels they prefer and to drive efficiencies in business and operational processes. A major challenge companies face in executing on digital strategies is determining which C-level executive is best positioned to drive the digital agenda. Research reflects that ownership is fractured across multiple C-level roles. Thanks to their technical acumen and their unique perspective across all facets of the business, the CIO is ideally positioned to navigate the digital journey. In this white paper by Workday and HMG Strategy, you will discover: • Examples of innovative techniques in digital business that are resulting in successful business transformation by industry leaders. • The key traits that are required by innovative CIOs to flourish, including a willingness to be risk-tolerant and apply courageous
Tags : 
     Workday DACH
By: Reevoo     Published Date: Apr 17, 2012
Social shopping has changed the purchase journey beyond all recognition. You need to get to grip with the new purchase journey: a complex, cross-channel and thoroughly social process.The New Social Purchase Journey
Tags : reevoo, marketing, social media, digital, online, social purchase, interactive marketing, web analytics
     Reevoo
By: Datto Inc.     Published Date: Jan 31, 2013
Business continuity, data insurance, local storage flexibility, cost benefits, standards compliance and infrastructure control. This is just some of what Datto and hybrid cloud backup can do for you, and your clients.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
A challenge for many MSPs is how to best sell business continuity solutions to the SMB market. In this whitepaper Datto presents six tips to help MSPs maximize their sales, revenue and profit.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
Datto shares 10 tips for MSPs to increase profit, improve visibility, and strengthen customer satisfaction -- all without breaking the bank.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
This IT solutions provider’s experience with enterprise storage vendors taught his one thing; you can’t cram an enterprise storage solution into a small to midsize business.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
Understanding RTO (recovery time objective) is a key to knowing the difference between BDR and intelligent business continuity. Read this article to learn more.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
There’s a big difference between traditional backup methods and what intelligent business continuity offers. Get the facts.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
Learn how an MSP uses Datto’s business continuity solutions as a valued profit center - all while giving their clients value peace of mind.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Jan 31, 2013
Not all backup and disaster recovery (BDR) solutions are created equal. Read how one MSP found the BDR solution that works best for them, and their clients.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Feb 05, 2013
In this white paper Datto explores the different types of risk in IT infrastructure and the ways intelligent business continuity can best mitigate that risk.
Tags : backup, data recovery, business continuity, channel, hybrid-cloud, bdr, virtualization, small to medium-sized business
     Datto Inc.
By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
Tags : small business, datto alto, bdr solutions, recurring revenue
     Datto Inc.
By: Datto Inc.     Published Date: Apr 15, 2013
Small businesses are positioned for the perfect data storm: more data, at more value, with more risk. Their challenge has been not having an enterprise-class BDR solution built with their specific pain points in mind. Datto ALTO, and you, can change that. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
Tags : datto redefines bdr for small business, bdr solution, datto alto, robust bdr solution
     Datto Inc.
By: Oracle Corp     Published Date: Sep 18, 2013
Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers. Join our webcast featuring Aphrodite Brinsmead, senior analyst at Ovum, and learn her best practices for social customer service.
Tags : social media, customer service, customer experience management, customer experience/engagement, social media marketing
     Oracle Corp
By: Cisco     Published Date: Oct 06, 2015
Learn how Cisco combines the power of Cisco Collaboration Cloud with the versatile toolbox of Cisco Unified Contact Center Express (Unified CCX) to provide multiple channels for customer engagement.
Tags : cisco, cisco collaboration cloud, customer care, unified ccx, customer engagement, legacy metrics
     Cisco
By: Cisco     Published Date: Oct 06, 2015
Read more to learn more about the omnichannel value proposition, and why it represents the next generation of contact center technology.
Tags : omnichannel, contact center, contact center solutions, crm, customer relationship management, contact center technologies
     Cisco
By: Polycom     Published Date: Feb 25, 2015
Defy distance and get the most our of international business video conferences. This guide provides discussion about cultural differences encountered when conducting business across borders and cultures. Following are some practical hints and tips for how to make your video conference a successful communication channel for effective business meetings, anytime.
Tags : business, video, conference, multicultural, meetings, communication, best practices
     Polycom
By: CA Technologies     Published Date: Jan 20, 2015
In the application economy, speed, innovation and quality have become table stakes. If you can’t meet your customers’ expectations, they will surely find a competitor who can. Whether your organization is in one of the sectors facing the most intense digital competition—insurance, banking, telecommunications or retail—or in a more traditional industry, how rapidly and successfully you embrace a software-driven digital transformation strategy will likely have a profound effect on your organization’s long term viability. Within this transformation sphere, the development of “omnichannel” or “digitally-connected multi-channel” capabilities is a key priority. CA Technologies can help you deliver a consistent, integrated and quality customer experience, regardless of how your customers choose to interact with you.
Tags : enterprise mobility management, mobile devices, software, competitive advantage, strategic requirement
     CA Technologies
By: SAP     Published Date: May 15, 2015
This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness professionals select the right partner for their B2C online and omnichannel commerce needs.
Tags : ebusiness, b2c, omnichannel commerce, software providers, ecommerce, emerging marketing, internet marketing, marketing research
     SAP
By: SAP     Published Date: May 15, 2015
Forrester’s study yielded four key findings: • High customer expectations have led B2B firms to shift toward rich omni-channel experiences. • Providing a comprehensive omni-channel experience helps ensure customer loyalty. • Merchants will fall behind if they fail to adapt their technology to buyer needs. • Technology investment must be aligned with organizational and process change.
Tags : b2b, omni-channel commerce, ecommerce, customer loyalty, purchasing, internet marketing, crm & customer care, e-commerce
     SAP
By: SAP     Published Date: May 15, 2015
This paper examines the growing relationship between customer experience, loyalty, and repeat sales – and presents actionable strategies for creating encounters based on seamless dialogue across multiple touchpoints. It combines inspiring examples and best practice insights to demonstrate how the customer experience can pave the way for a profitable brand with a clear and unwavering narrative. Most importantly, it offers a blueprint for companies who know that making customer experience intrinsic to brand strategy is the first phase of future-proofing a business and facilitating unencumbered growth.
Tags : customer experience, customer loyalty, repeat sales, omni-channel customer, crm & customer care, marketing research, e-commerce, sales
     SAP
By: Mimecast     Published Date: Mar 13, 2017
Mimecast research finds that Office 365 adoption is growing quickly around the globe with 87% of respondents already using Exchange Online or planning to use it within the next twelve months. The survey also finds that email is an important communication channel with over 85% viewing email as critical to the organization. Whether your already on Office 365, executing or planning a migration, this report reveals insights that can help make email more secure and resilient.
Tags : 
     Mimecast
By: SAP     Published Date: Aug 31, 2015
Com o surgimento de vários canais e maiores oportunidades de interação digital, otimizou plenamente a experiência do cliente. Veja como os consumidores estão criando relações com as marcas.
Tags : experiência do cliente, comercio perfeito, b2c commerce, hybris commerce, sap comércio, crm & customer care, e-commerce
     SAP
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