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By: Epicor Software Corporation     Published Date: Mar 09, 2018
Learn how ERP software addresses the real-world challenges companies face as they look to grow in today’s global economy. Take the virtual tour and see how your business can: • Reach new markets, expand product lines and grow your business with deep Industry and country specific functionality • Drive improved customer experience and accelerate the digital transformation of your business • Expand collaboration within your company and throughout your supply chain with social and commerce solutions • Respond quickly to changing demands with configurable real-time mobile capabilities Please view the virtual tour below for more information about Epicor ERP version 10. The tour will acquaint you with Epicor ERP and offer insight on how Epicor inspires growth for leading business around the globe.
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     Epicor Software Corporation
By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
Applications are the engines that drive today’s digital businesses. When the infrastructure that powers those applications is difficult to administer, or fails, businesses and their IT organizations are severely impacted. Traditionally, IT assumed much of the responsibility to ensure availability and performance. In the digital era, however, the industry needs to evolve and reset the requirements on vendors.
Tags : financial, optimization, hpe, predictive, analytics
     Hewlett Packard Enterprise
By: Department for International Trade     Published Date: Feb 09, 2018
The UK is recognised around the world for its unique character and the strength of its creative industries. We’re renowned for great storytellers, from Shakespeare to Dickens, Orwell to J.K Rowling; for our world-famous musicians, from Coldplay to Queen, The Beatles to Adele; for our fantastic actors; our striking modern architecture; our leadership in fashion and design, matched by high quality craftsmanship; our witty and effective advertising, genre-defining publishing; and our globally important digital games industry.
Tags : creativity, industries, investments, marketplace
     Department for International Trade
By: Oracle     Published Date: Feb 15, 2018
I progressi nel campo digitale rivoluzionano in profondità il nostro modo di lavorare, introducendo innovazioni nei nostri uffici praticamente ogni giorno. Queste tecnologie hanno alzato il livello delle aspettative, costringendo le aziende a operare con un'agilità senza precedenti. Questi cambiamenti sono grandi opportunità, ma purtroppo ci imbattiamo anche in nuovi ostacoli che possono intralciare la nostra marcia verso il successo, come la necessità di innovare rapidamente, di minimizzare i costi e di reagire prontamente alle pressioni della concorrenza.
Tags : guida, approccio, integrato, odierne, informatica, oracle
By: Oracle     Published Date: Feb 16, 2018
The rapid pace of change in attitudes to IaaS underlines how quickly it has become a key part of enterprise IT. Even in the past three months, adoption levels and positive attitudes toward IaaS have grown. IaaS was originally seen as a way to reduce overall spend and shift budgets from capital expenditure to operating expenditure, and there is no doubt that it has done both. But it is striking how businesses have grown to appreciate the wider benefits of IaaS from greater productivity to freeing staff from routine maintenance in order to work on more value-adding projects.
Tags : iaas, enterprise, projects, budget, businesses
By: Limelight     Published Date: Feb 16, 2018
DDoS attacks have long been known as the main form of cyber attack risk. “The Financial Inspection Manual” revised by the Japanese government’s Financial Services Agency in April 2015, identifies the risk of "DDoS attacks", and the need to take countermeasures is strongly emphasized. Other government agencies also acknowledge the frequency and severity of DDoS attacks. However, a clear method to completely prevent DDoS attacks has not been established yet. Why is that? What are the best measures that companies can take at the present time?
Tags : content delivery network, cybersecurity, ddos, waf, web application firewall, cdn, distributed denial of serivde, cloud security
By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
By: Dell PC Lifecycle     Published Date: Mar 07, 2018
IT is in the midst of one of its major transformations. IDC has characterized this paradigm shift as the “third platform,” driven by innovations in cloud, big data, mobility and social technologies. Progressive enterprises are seeking to leverage third-platform technologies to create new business opportunities and competitive differentiation through new products and services, new business models and new ways of engaging customers.
Tags : partner, dell, emc, windows, server, enterprises
     Dell PC Lifecycle
By: Sitecore EMEA     Published Date: Jan 23, 2018
The global beauty company provides an exhilarating example of the power of context-driven commerce. When customers can rely on brands to achieve the outcomes that are important to them, brand owners can shift their focus from nonstop customer acquisition to long-term customer engagement. The Sitecore Experience Platform and the underlying Sitecore Experience Database are foundation technologies for IT organizations wanting to implement context-driven commerce environments that function elegantly today and into the future. Sitecore puts an end to digital retailers’ obsession with cart abandonment, replacing it with opportunities to delight customers with personal, meaningful commerce offers.
Tags : advertising, revenue, customers, social channels, sitecore
     Sitecore EMEA
By: Dell EMC     Published Date: Feb 07, 2018
This paper is organized into sections describing the importance of IT infrastructure security and presents essential criteria IT leaders should use to identify end-to-end server security. 1. Trust and the Modern IT Infrastructure Why you should be concerned about server security (or the lack thereof). 2. End-to-end Server Security How Dell EMC defines end-to-end server security. In this section, we also provide crucial characteristics business and IT leaders can use to classify prospective server vendors. 3. Key Security Criteria for the Modern IT Infrastructure The security questions every IT leader should ask of their server vendor before embarking on an IT transformation. 4. Conclusion & Additional Resources The objective of this paper is to highlight the Dell EMC comprehensive approach to server security. PowerEdge servers come with security built-in, not bolted-on. Using a Cyber Resilient Architecture, Dell EMC commits to end-to-end server security on all PowerEdge servers.
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     Dell EMC
By: CA Technologies     Published Date: Jul 20, 2017
e-book which lays out the case for machine learning and artificial intelligence for mainframe operational analytics. The mainframe is now part of a highly complex connected ecosystem driving trillions of mobile and web transactions critical to the functioning of the application economy. The emergence of new workloads and apps on the mainframe means that the status quo isn’t enough when it comes to Mainframe management. IT professionals alone – whether mainframe skilled or not – simply can’t keep up with the onslaught of performance alerts, false alarms. Machine learning deliver mainframe intelligence a more proactive and automated approach to handle this challenge.
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     CA Technologies
By: Longi Engineering     Published Date: Jan 23, 2018
Longi Engineering was engaged to assist a Private Equity Firm in implementing a SharePoint deal management system as an additional component to their existing on premise SharePoint server solution. The organization faced multiple challenges in that they did not possess an efficient technology solution that allowed them to manage their deals and associated history. One of the organization’s goals was to create a centralized, easily accessible dashboard interface from which they could rapidly determine the status of a deal as well as manage their deals. Their deal lifecycle had multiple stages depending on whether a deal was New, in a diligence phase, on Hold or Dead.
Tags : software development, it consulting services, net software solutions, microsoft sharepoint
     Longi Engineering
By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Digital technologies and increasing customer engagement point traditional financial institutions towards a wonderful new world of an enhanced customer experience. Herded by a wave of regulatory ‘enablers’ - through the yin-yang regulations in the form of the GDPR and PSD2 - the industry landscape is ripe for transformation for those willing and able to embrace this new world: connected customer ecosystems beyond their own institutional walls. In doing this, this creates more comprehensive customer journeys - and ultimately, better quality customer experiences.
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By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
As humans, we are driven to find ways of making an increasingly complex world simpler. For both customer and marketing leaders - technology helps us to do that. For marketers particularly in Financial Services, the focus shifts from a supply-led, to a demand-led economy; the trust economy, where customer demands continue to diversify and the fastest to deliver value wins.
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By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Whether you’re a dynamic eCommerce engine with a mesh of 2nd party affiliates and sister companies, a travel hub with a central office and 70+ markets to serve, or a traditional financial institution with inherited legacy, here are the key questions every marketer should ask themselves - and their stakeholders - when considering a DMP.
Tags : data, management, marketing, cloud, dmp, customers
By: Redstor UK     Published Date: Mar 12, 2018
Founded in 1810, with its UK headquarters in Liverpool, Hill Dickinson is an international commercial law firm with more than 1050 people across its offices in the UK, mainland Europe and Asia. Servicing a wide range of clients including multinational companies, major corporations and UK plcs, the firm delivers strategic advice and guidance spanning the full legal spectrum. Given the nature of Hill Dickinson’s client base, it has the responsibility to manage and store a significant amount of highly confidential data, therefore having an extremely secure and reliable backup solution is critical to the running of the organisation.
Tags : data, management, organisations, cloud, customer, commercial, law
     Redstor UK
By: Fujitsu     Published Date: Feb 26, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new tools and platforms are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the “digital native” student. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : digital, native, social, entertainment, technology, academic, fujitsu
By: Fujitsu     Published Date: Feb 26, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : public, safety, mobile, solutions, police, fujitsu
By: Mimecast     Published Date: Nov 28, 2017
Does your organization have a plan for complying with the European Union’s General Data Protection Regulation (GDPR)? If email isn’t a part of that plan, you could face significant challenges, including severe financial penalties. Download now to get the facts about: • Why you can’t compromise when it comes to protection of email data • The challenges presented by Subject Area Requests • How noncompliance could cost your organization more than just money
Tags : gdpr, email compliance, data protection, compliance
By: Mimecast     Published Date: Jan 19, 2018
Any digital device or application can be a vector for a cyberattack, but email is an especially acute problem for many organizations. As individuals or members of organizations, most people rely on email to communicate with colleagues, whether in the next cubicle or across the globe. For many in the business world, 24/7 access to email is routine, and often required. Instant, ubiquitous and inexpensive communication gives us quick access to others in our business and personal lives, but gives criminals easy and direct access to us as well.
Tags : phishing, email threats, cyberattack, email protection
By: Redstor UK     Published Date: Mar 12, 2018
The General Data Protection Regulation is set to shake up modern data protection laws. With large-scale data breaches making news headlines on a weekly basis throughout 2017, data regulation authorities across Europe will be hoping this can help resolve the challenges of data protection. However, with so many questions around how to comply it is still unclear how far this regulation spreads. Technologists are now looking for answers, wanting to know how the GDPR will affect backup and nonprimary data sets and what needs to be done to be compliant. This white paper will explore and understand aspects of the regulation to help answer questions and give clarity over what data is covered by the GDPR and what organisations need to do to be compliant. Redstor have specialised in assisting organisations with data protection and management for almost two decades. Providing compliant services around the areas of Data Backup, Disaster Recovery and Archiving.
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     Redstor UK
By: MobileIron     Published Date: Nov 14, 2017
This paper covers some of the critical security gaps today’s mobile-cloud enterprises must address: • Unsecured devices. Unsecured devices allow users to easily access business data from mobile apps or cloud services simply by entering their credentials into an app or browser on the device. Once on the device, data can be easily compromised or shared with unauthorized, external sources. • Unmanaged apps. These typically include business apps, such as Office 365 productivity apps, that the user has downloaded from a personal app store instead of the enterprise app store. As a result, these apps are not under IT control but can still be used to access business content once the user enters his or her credentials. • Unsanctioned cloud services. Most enterprise cloud services have associated ecosystems of apps and services that integrate using APIs. While the enterprise cloud service might be sanctioned, apps and services from its ecosystem might not be.
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By: Thomson Reuters     Published Date: Mar 08, 2018
In recent years, the legal marketplace has seen an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients. Traditionally, clients looked to their law firms to provide a full range of legal and legal-related services, i.e., to handle every aspect of a matter, even including those activities that did not involve the direct provision of legal services. Today, by contrast, consumers of legal services find themselves the beneficiaries of a new and growing number of nontraditional service providers that are changing the way legal work is getting done. These alternative providers comprise a new sector of the legal market, one that is emerging and evolving rapidly, but is still very much in its infancy.
Tags : legal, services, lpo, accounting, audit, revenue, thomson, reuters
     Thomson Reuters
By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
Tags : artificial intelligence, customer experience, automation, genesys
By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : forrester, artificial intelligence, consulting, customer experience
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