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By: Genesys     Published Date: Jul 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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     Genesys
By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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     Genesys
By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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     Genesys
By: Ruckus Wireless     Published Date: Jul 11, 2018
In an era of "lean IT," the centralized management capabilities of cloud-managed Wi-Fi make it an attractive option to manage and maintain wireless LANs (WLANs) across multiple locations. The decision to move WLAN management to the cloud requires one key assurance: end-to-end security from user devices to the cloud. This means that user data must be protected over the WAN and in the data center. These security measures should not require on-staff WLAN security expertise to manage. And security measures should be largely transparent to users. This paper provides an overview of the security architecture of Ruckus Cloud Wi-Fi, as well as best practices for specific security scenarios.
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     Ruckus Wireless
By: KPMG     Published Date: Jul 10, 2018
Working out what consumers want – and why – is getting harder. Transactional data and traditional market research and demographic profiles no longer do the job. Our ‘Five Mys’ report proposes a radical new framework for navigating complex consumer decision-making. Read the report to find out: • what the ‘Five Mys’ are and how they affect spending decisions • how to get better at predicting consumers’ changing needs • where different generations are directing their spending • how changing life patterns are creating new opportunities for businesses that can pick up on signals from consumers
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     KPMG
By: IBM     Published Date: Jul 09, 2018
As the information age matures, data has become the most powerful resource enterprises have at their disposal. Businesses have embraced digital transformation, often staking their reputations on insights extracted from collected data. While decision-makers hone in on hot topics like AI and the potential of data to drive businesses into the future, many underestimate the pitfalls of poor data governance. If business decision-makers can’t trust the data within their organization, how can stakeholders and customers know they are in good hands? Information that is not correctly distributed, or abandoned within an IT silo, can prove harmful to the integrity of business decisions. In search of instant analytical insights, businesses often prioritize data access and analysis over governance and quality. However, without ensuring the data is trustworthy, complete and consistent, leaders cannot be confident their decisions are rooted in facts and reality
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     IBM
By: Sage People     Published Date: Jul 05, 2018
As a business executive your time is incredibly valuable, right? And if you aren’t maximally time efficient or productive then you – and your business – will soon fall behind. It’s a fact of life in today’s highly-competitive digital marketplace. But how do you stem the flow of lost time? And how are other leaders making the most of this scarce resource so they can be as efficient, productive and valuable as possible? This report was produced specifically for the UK and Ireland (UK/I) region and is based on data gathered from real-world business leaders explaining how they perform tasks on a daily basis. In the report, we look at how business managers can step up from operational tasks and focus on work that will propel their business forward. We will: • Touch on the priorities of what could be termed ‘accelerated business leaders’: those decision makers leading their industries forward in a way that harnesses emerging technologies and agile new ways of working. • Examine the key facto
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     Sage People
By: gyro     Published Date: Jul 05, 2018
While it is easy for marketers to be distracted by the power of data and technology, a new report reminds us what really drives business decisions: feelings. A new study conducted by the Financial Times Commercial Insight Group and gyro asked more than 300 FT readers across the globe to express what feelings are crucial for creating successful business relationships.
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     gyro
By: Turbonomic     Published Date: Jul 05, 2018
Turbonomic enables organizations to understand - and compare - the precise costs of migrating optimized workloads from on-premises data centers to the public cloud, including licensing models and discounting mechanisms such as RIs and Azure Hybrid Use Benefit (AHUB). This on demand webinar explains the Turbonomic process, including customer case studies.
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     Turbonomic
By: IBM     Published Date: Jul 02, 2018
Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be
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     IBM
By: Motorola Solutions     Published Date: Jul 02, 2018
We all want our nation’s schools to be safe, secure learning environments where students can realize their full potential. This requires reliable, continuous communication among school personnel, both onsite and district-wide, plus the ability to instantly connect with first responders in an emergency. This seamless communication must be delivered over any network, from any location, using any device. Team Communications from Motorola Solutions provides this seamless integration, helping schools preserve the all-important safety of their students. Team Communications empowers educational institutions to transform how they communicate, enabling individuals to share real-time information to make schools safer and staff more productive. Schools across the U.S. use Team Communications from Motorola Solutions to deliver unified voice and data to administrators, teachers, maintenance, security, coaches, and other personnel, improving decision making, increasing visibility into school activit
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     Motorola Solutions
By: Cornerstone OnDemand     Published Date: Jun 29, 2018
There is no time like the present to come up with an improved strategy for employee retention and development. It is critical for you as supervisors and managers to engage employees effectively if you don’t want your top talent to look for opportunities elsewhere to grow in their careers. Help your employees do their best work by removing obstacles, recognizing valuable contributions and promoting creative approaches to career advancement. Take action to retain employees: authorize them to make decisions; initiate conversations about performance, be transparent; and provide guidance during times of change or uncertainty.
Tags : employee, retention, development, talent
     Cornerstone OnDemand
By: Reputation.com     Published Date: Jun 29, 2018
Creating competitive advantage starts with a sound digital strategy. In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care. What consumers read about you online heavily influences their decision-making. Your reputation is defined at every touchpoint a potential patient has with your doctors and organization on the web — from the doctor or location listing, to patient rating and reviews, to finding the right doctor and reading profiles on your website. Done well, online reputation management (ORM) enables your providers to generate a high volume of representative reviews from the “silent majority,” while providing valuable insights to improve patient experience, make operational improvements and drive new patient appointments.
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     Reputation.com
By: Reputation.com     Published Date: Jun 29, 2018
Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how consumers use the internet to look for healthcare services online, particularly when interacting with healthcare-related ratings and reviews. We surveyed healthcare consumers across the U.S. in a representative range of demographic groups for answers to some key questions: • What are consumers and patients really looking for in online reviews? • What ratings and review factors are most important when choosing a doctor? • What sites are most used and trusted for this information? Findings confirmed that online reviews are an essential part of the healthcare consumer’s decision-making. In this report, we’ll look at the key findings in detail.
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     Reputation.com
By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
Technology is in a constant state of evolution, and the world of automation is no exception. In this eBook, we’ll consider how you can stay ahead of the competition—because in the application economy, it’s vital to ensure the tools your organization uses are capable of positioning you at the forefront of industry—not just today, but tomorrow as well. We are heading toward a scenario where workload automation tools are capable of thinking for themselves and making decisions based on policy; this is what we at CA Technologies are calling intelligent automation. At the same time, however, more and more challenges are being presented as the increasingly fragmented places our workloads run begin to impact our analytics, reporting and processes. The task is to navigate these hurdles while at the same time allowing our enterprises to harness the power of new technology.
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     CA Technologies_Business_Automation
By: Tripp Lite     Published Date: Jun 28, 2018
One of the fundamental decisions in the design of data centers, server rooms and network closets is which uninterruptible power supply (UPS) systems to use. You cannot be certain that the power you receive from your local utility will be suitable for your equipment, or that it will always be available. And even when you are receiving good-quality power from the utility, equipment inside your facility (such as electric motors) can introduce power problems. A network/server UPS system conditions input power 24x7 to ensure that your equipment always receives reliable power and protection from damaging and disruptive power problems. A network/server UPS system also supports your equipment during power failures, providing enough battery backup runtime to outlast shorter outages. During longer outages, the UPS system will provide enough runtime to save files and gracefully shut down systems or to ensure that equipment is powered until standby generators are ready to support the load. Choosi
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     Tripp Lite
By: Cherwell Software     Published Date: Jun 21, 2018
Digital innovation has fundamentally changed how the world operates. As modern technology permeates every area of our lives, our expectations around the availability of information and the speed with which we can obtain it are higher than ever before. This applies to how we shop, as well as how we make business and major life decisions.
Tags : service, management, technology
     Cherwell Software
By: Sage Software     Published Date: Jun 20, 2018
Data inundation and information overload have burdened practically every largescale enterprise today, providing great amounts of detail but often very little context on which executives can act. According to the Harvard Business Review, less than half of an organization’s structured data is actively used in making decisions. The burden is felt profoundly among finance executives, who increasingly require fast and easy access to real-time data in order to make smart, timely, strategic decisions. In fact, 80% of analysts’ time is spent simply discovering and preparing data, and the average CFO receives information too late to make decisions 24% of the time.
Tags : sage enterprise management, bms, erp, bom, enterprise accounting, enterprise intelligence, drp, enterprise
     Sage Software
By: Dassault Systèmes     Published Date: Jun 19, 2018
This paper introduces a brief explanation of digital continuity and the opportunities and threats that it faces. The movement of product information to the digital domain in the 21st century has meant that we do not have physical items, like pieces of paper, which we can authenticate as being reliable information for decision making. Digital continuity is meant to remedy shortcomings of the digital environment by ensuring that information is unique, authoritative, current, and consistent, or more simply, has the characteristic of singularity. This paper includes: • Digital continuity within the Product Lifecycle • Digital continuity within manufacturing • Threats to digital continuity If we implement digital continuity correctly, we have all the advantages of the singularity of paper documents, but with the instantaneous and simultaneous ability to access the latest, updated information. Offered Free by: Dassault Systemes
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     Dassault Systèmes
By: TrendKite     Published Date: Jun 15, 2018
How can you plan more certainty into your PR practice? Break down silos, hone processes, and measure bottom-line business value. Public relations is entering an era of unprecedented challenge — and unprecedented opportunity. Digital technologies are rocking every boat, from consumer behaviors, to B2B decision-making, to the nature and reputation of media itself. Today, every discipline is being buffeted by continual change and performance pressure. But the convergence of key trends poses a particular set of challenges for public relations.
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     TrendKite
By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Tags : artificial intelligence, customer experience, customer journey, self-servic e, personalization
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : leadership, customer engagement, decision making
     Genesys
By: XpertHR     Published Date: Jun 13, 2018
Your supervisors are where the rubber meets the road for ensuring wage and hour law compliance. What they don’t know could hurt you—which could be a lot! Don’t risk the chance that an isolated misstep, or misinformation, could land you in court. This white paper covers training solutions for avoiding 5 Costly Wage and Hour Mistakes related to: ? Minimum wage ? Overtime ? Equal pay ? Misclassifications ? Working and nonworking time Regulations vary from state to state, and across municipalities, are constantly changing and can be very complex. You play a critical role in ensuring that front-line managers and supervisors have the information, knowledge and support they need to ensure wage and hour compliance. But, chances are, you’re also challenged to stay on top of an ever-shifting wage and hour compliance landscape. We can help. Get the up-to-date information you—and they—need, now, by downloading this free whitepaper from XpertHR.
Tags : compliance training, supervisor training, wage and hour, minimum wage, overtime, flsa, employee classification, exempt
     XpertHR
By: HP Inc.     Published Date: Jun 12, 2018
With the HP Jet Fusion 300/500 series of 3D printers, future-ready technology is at hand – and handy – for small and medium businesses, design firms, and universities. Read this brochure to get the details on how HP Jet Fusion 3D devices are designed for convenient in-house production. You’ll be making prototypes and functional parts at new levels of speed and precision, in full color, black or white. Get the brochure
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     HP Inc.
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