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By: Soonr     Published Date: Sep 03, 2014
Download this guide for a critical look at 6 EFSS products - Accellion, Anchor/eFolder, Citrix Sharefile, Google Drive, Microsoft OneDrive and Soonr Workplace. In each of the first five, you'll discover 10 reasons why they are not well-suited for business. Then see how Soonr Workplace delivers mobile file sharing and collaboration in an enterprise-grade solution.
Tags : soonr, file sharing, mobile file sharing, file synchronisation, mobile collaboration, file storage, cloud file sharing, hybrid cloud
     Soonr
By: HiDef Corporate     Published Date: Jul 08, 2011
This new Frost & Sullivan executive brief explores today's trends in audio conferencing, the impact of a diverse user base and how pricing models are evolving to match use.
Tags : citrix hidef, audio conferencing trends, frost & sullivan, pricing models, user experience, csp, web based administration
     HiDef Corporate
By: GoToTraining     Published Date: Jul 08, 2011
This new SandHill Group white paper explores the powerful advantages of SaaS technologies in addressing the challenges of a global market, virtual teams and an ever-changing business climate.
Tags : citrix gototraining, business collaboration, cloud computing, saas technologies, business climate, productivity, competitive edge, geographic reach
     GoToTraining
By: GoToTraining     Published Date: Jul 08, 2011
This comprehensive GoToTraining best practices guide explains how to take your online training to new heights and gets you on the path to becoming a virtual training expert. Learn best practices for online training in general and get practical tips for using the GoToTraining toolkit to your greatest advantage.
Tags : citrix gototraining, effective online training, training program, expert strategies, online training tool, learner engagement
     GoToTraining
By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
Tags : citrix, executives, business, customer experience, technical support, technology
     GoToAssist
By: GoToAssist     Published Date: Oct 05, 2011
It used to be that having your head in the clouds was pejorative. Not anymore. Today, almost everyone wants to be in the cloud. But skepticism about cloud security is leaving a few folks stuck on the ground. This white paper explores key cloud security questions addressed during the 2010 Forrester Security Forum, including private versus public clouds, security standards and cloud services trends.
Tags : citrix, technology, cloud computing, data protection, security, standards
     GoToAssist
By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
Tags : citrix, technology, metric, tsia, operations, quality, cost, dashboard
     GoToAssist
By: GoToAssist     Published Date: Oct 05, 2011
When budgets are tight, it's more important than ever to get the best performance from the people who deliver, support and deploy technology. But over the past decade, managers have fallen into the trap of believing that motivation requires ever larger bags of money. Watch this on-demand webinar with Paul Glen, author of Leading Geeks, as he discusses the most effective and surprisingly inexpensive ways to motivate geeks. Getting the best from your people requires clearly understanding what really drives them.
Tags : citrix, technology, webinar, on-demand, technical, employees
     GoToAssist
By: GoToAssist     Published Date: Oct 05, 2011
It is imperative in today's economy to not only gain customers but to keep them. Without the right set of tools and measurements, however, this can be a daunting task. Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction and brand attachment of high-value customers.
Tags : citrix, webinar, customer loyalty, technology, tools, improve satisfaction
     GoToAssist
By: Focus     Published Date: Sep 15, 2010
Learn the four principles of effective online training with this free white paper from Citrix.
Tags : gototraining, online training, citrix, marketing, saas, employee training
     Focus
By: Citrix Online     Published Date: Jul 01, 2010
This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organization.
Tags : citrix online tech, monitoring, measurement, key performance indicators, kpi, tco
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Tags : citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Tags : citrix online tech, support center, customer experience management, contact center, crm
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
Tags : citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
Tags : citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
Browse through the tips that follow-there's a lot of wisdom here that should boost your professional services revenues significantly.
Tags : citrix online, roi, business management, professional services
     Citrix Online
By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
Tags : citrix online technology, remote support, remote access
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
This new eBook reveals the strategies used by Apple CEO Steve Jobs to deliver powerful presentations that inform, educate and entertain. Learn Jobs's 10 secret tactics that will have you presenting like a pro in no time.
Tags : citrix online, presentation methods, steve jobs, public communication, gotomeeting, interactive/pr agencies, search marketing agencies, traditional agencies
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
This eBook explores how organisations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.
Tags : citrix online marketing, social media relationship, real-time collaboration, webinar, gotomeeting, webinars & web conferencing
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
This white paper presents a summary of the survey results regarding their marketing plan and tactics, identifies top trends from this survey, and also discusses the increasingly important role of Webinars in small business marketing in 2009.
Tags : citrix online marketing, gotowebinar, webinar, small business, lead generation, interactive/pr agencies, search marketing agencies, traditional agencies
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations.
Tags : citrix online marketing, gotowebinar, webinar, presentation, speaker training, interactive/pr agencies, search marketing agencies, traditional agencies
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
This new Quantum Leap Marketing eGuide provides the definitive roadmap for creating a Webinar marketing plan designed to significantly boost sales for your company.
Tags : citrix online marketing, gotowebinar, webinar, presentation, lead sales, interactive/pr agencies, search marketing agencies, traditional agencies
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2010
This new white paper explores which marketing events offer the greatest return on investment for your budget and staff.
Tags : citrix online marketing, gotowebinar, roi calculator, marketing event, interactive/pr agencies, search marketing agencies, traditional agencies, marketing software
     Citrix Online
By: Citrix Online     Published Date: Aug 24, 2010
This new brief shows you how to deliver effective online training to any audience anywhere in the world with Citrix® GoToTraining.
Tags : citrix online marketing, webinar, online training, gototraining, interactive/pr agencies, search marketing agencies, traditional agencies, interactive marketing
     Citrix Online
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