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citrix online tech

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By: Citrix Online     Published Date: Jul 01, 2010
This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organization.
Tags : citrix online tech, monitoring, measurement, key performance indicators, kpi, tco
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Tags : citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Tags : citrix online tech, support center, customer experience management, contact center, crm
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
     Citrix Online
By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
Tags : citrix online technology, remote support, remote access
     Citrix Online
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