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By: IBM     Published Date: Oct 11, 2016
View this ebook to learn how leading organizations are managing, deploying, designing or planning cloud-based B2B integration alternatives to future-proof their B2B trading operations. Discover the benefits that clients of IBM Sterling B2B Cloud Services cite, including: -Reduced risk and total cost of ownership (TCO) in B2B integration - Enhanced visibility and control over business processes shared with partners - Faster partner onboarding and faster, more reliable data exchange - Greater collaboration across IT, business managers and external partners
Tags : ibm, commerce, b2b, b2b integration, cloud, advantage cloud
     IBM
By: Cisco     Published Date: Apr 10, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
Tags : cisco, zk research, data center, itaas, migration, cloud computing, applications, servers
     Cisco
By: Xero     Published Date: Feb 18, 2014
Learn how to market payroll services to your clients to ensure a profitable revenue stream. We’ll share tips and tricks from accounting professionals who have been successful in attracting new clients by marketing payroll as part of their value add services.
Tags : payroll, accountants, xero, accounting, small business accounting
     Xero
By: IBM     Published Date: Jul 05, 2012
There are significant cost and performance advantages in migrating from Oracle or HP platforms to Power Systems. In order to mitigate the risks in moving, IBM offers a Migration Factory to partner with clients throughout their transition. Read the white paper to learn more about the advanced tools, metrics and workshops available with this service.
Tags : ibm, technology, project management, automation, platform, migration factory, power systems
     IBM
By: Net Atlantic     Published Date: Sep 10, 2010
Net Atlantic's free on-demand webinar, Solutions for Email Subscriber Management, covers several ways to manage your subscribers to maximize deliverability, including permission options, suppression files, re-engagement campaigns, and more. Your relationship with your clients is the most important factor in your success. A good email service provider should provide you with the tools to help you engage your subscribers successfully. View It Now - On Demand! Recorded Live on September 2, 2010
Tags : net atlantic, subscriber email, email management, deliverability, webinar, esp, crm, social media
     Net Atlantic
By: Cisco     Published Date: Jan 05, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
Tags : data center, consolidation, server virtualization, new applications
     Cisco
By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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     VMware
By: IBM     Published Date: Apr 23, 2008
Imagine using your personal desktop on any computer. You can, with the IBM Virtual Client Solution. This demo explains the backend process of server-hosted services, shows how a user’s desktop is delivered through a remote connection, and demonstrates how an administrator can shift servers for IT simplification without interrupting users.  Watch the demo now.
Tags : ibm, ibm opt it, opt it, remote desktop, vnc, virtual client, virtual machine, virtual desktop
     IBM
By: iDirect     Published Date: Aug 21, 2009
The Internet boom continues to grow as more and more businesses, residential and SOHO clients start using the Internet. As service providers begin to scale their networks to accommodate this tripledigit growth, traffic engineering and scalability of the network has been of utmost importance.
Tags : soho, soho security, service providers, network scalability, traffic management, network expansion, idirect
     iDirect
By: SpringCM     Published Date: Dec 07, 2006
Learn how web services integration enabled Priority Solutions’ clients and vendors to access documents in the SpringCM repository via the company’s self-service Web portal.
Tags : content management, document management, content management system, collaboration, web portal, portals, internet portal, springcm
     SpringCM
By: Interactive Intelligence     Published Date: Feb 26, 2013
Insurers are renewing their focus on top line growth-seeking ways to increase premium volumes while at the same time improving profitability. Properly interacting with customers creates revenue on all ends. Read on to learn about key user interaction
Tags : integrated content, communications, key business issues, points of contact, upselling, account management, client services, crm & customer care
     Interactive Intelligence
By: eGain     Published Date: Oct 12, 2007
Repeat business from your existing customer base is the best kind of business you can have. And the best way to ensure repeat business is to treat your customers right. In this white paper we introduce the notion of Customer Centered Service, a new and exciting way to increase customer loyalty and, with it, profitability.
Tags : customer service, customer satisfaction, repeat, repeat business, client service, client services, satisfied customers, profitability
     eGain
By: eGain     Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
Tags : customer interactions, customer service, customer support, support, helpdesk, online support, help desk, client service
     eGain
By: CA ITAM     Published Date: Sep 09, 2008
Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.
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     CA ITAM
By: ZSL Inc.     Published Date: Sep 25, 2008
The hotspot in the current IT world is optimized Web Services. Now the enterprises have started their vision towards next generation Web Services. This white paper gives information for the business managers and engineers in developing and deploying Web Services using Rational Application Developer (RAD) and WebSphere Application Server (WAS), respectively. This paper explains the process to:* create a Web Service and Web Server client* build security to that web service* deploy the web service in WebSphere application server
Tags : zsl, soap, java, wsdl, uddi, web service security, risk exposure, security
     ZSL Inc.
By: Artizan Internet Services     Published Date: Sep 29, 2010
Today, people continue to migrate to the Internet to accomplish many of their day-to-day tasks. Insurance agencies need to understand the importance and huge value in online client access.
Tags : insurance, client access, online client access, 24/7, customer service
     Artizan Internet Services
By: Jive Software     Published Date: Mar 29, 2013
How To Build Bridges Between Today's Customer Service Islands
Tags : customer service, client service, communication, customer loyalty, emerging marketing, social media, crm & customer care, sales
     Jive Software
By: Jive Software     Published Date: Mar 29, 2013
6 Ways Social Team Collaboration can Drive Customer Service Success
Tags : social, collaboration, customer service, client service, productivity, performance, roi, social
     Jive Software
By: Jive Software     Published Date: Mar 29, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
Tags : customer service, client service, customer retention, communication, social, social media, crm & customer care, sales
     Jive Software
By: IBM     Published Date: Aug 06, 2014
Though the global economy is still shaking off the effects of the past and current financial crises, banks in both the emerging and developed economies have an opportunity to manage enormous capital growth and wealth creation. To regain customer confidence and earn their slice of the increasingly competitive market, banks must transform themselves by jettisoning old, product oriented operating models to become a client centric operation. Read this insightful paper from IBM Global Business Services to understand how banks can effectively use the information they have and become truly customer centric by re-organizing their operations around customer differentiation, pricing, product bundling, channel consistency and customer engagement.
Tags : ibm, banking, customer, enterprise, financial, capital
     IBM
By: Riverbed     Published Date: Feb 26, 2015
The financial industry is tough. Things change fast, and the field is always becoming more competitive and global. Likewise, clients are more demanding than ever, and customers now expect nothing less than 24/7 accessibility and reliability. To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
Tags : apps, technology, finance
     Riverbed
By: VMware AirWatch     Published Date: May 24, 2016
La mobilità resta un'opportunità strategica di primo piano per tutti i tipi di in quanto può rendere di rendere le imprese più competitive migliorando la produttività dei dipendenti oppure creando modalità innovative di coinvolgimento dei clienti. Per realizzare questa opportunità, la Enterprise Mobility deve fornire agli utenti un'esperienza di utilizzo fluida su più dispositivi e offrire un'area di lavoro sicura per le applicazioni di importanza critica. Per sostenere gli utenti di dispositivi mobili e la base clienti, le aziende devono attivare in modo sicuro le capacità BYOD (Bring Your Own Device, ovvero "Porta il tuo dispositivo") e self-service tramite una piattaforma solida, in grado di adattarsi adattarsi a nuovi processi.
Tags : best practices, business optimization, business management, application management, enterprise application, business intelligence
     VMware AirWatch
By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
Tags : best practices, business optimization, business management, application management, enterprise application, business intelligence
     VMware AirWatch
By: Zendesk     Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: IBM     Published Date: Jun 08, 2017
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. These organizations reported achieving strong value with IBM Sterling B2B Integration Services, and IDC projects that their investment will yield an average three-year return on investment (ROI) of 308%, or more th
Tags : digital transformation, b2b integration, idc, ibm
     IBM
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