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cloud help desk

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By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines whatís holding IT back and offers a potential way forward.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Tags : saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable
     BMC Software
By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.† Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.† Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
Tags : itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit
     BMC Software
By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
Tags : service management, bmc software, itil, saas, help desk software, delivery model, cloud based help desk, simple
     BMC Software
By: BMC Software     Published Date: May 19, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
Tags : it service management, service desk, help desk, saas help desk, cloud help desk
     BMC Software
By: BMC Software     Published Date: Jan 31, 2014
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Tags : it service management, service desk, help desk, saas help desk, cloud help desk, bmc
     BMC Software
By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you canít manage what you canít measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. Thatís why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
Tags : social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk
     Salesforce.com
By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect ITís ability to meet an organizationís requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
Tags : it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance
     Salesforce.com
By: Salesforce.com     Published Date: Feb 12, 2014
The nature of todayís business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages. Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a companyís workers and work processes.
Tags : it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance
     Salesforce.com
By: Mimecast     Published Date: Dec 20, 2018
Your corporate email is a vital repository of critical business information. In the age of the cloud and mobility, empowering users accessing that information quickly and efficiently canít be an afterthought. You may think you can get by with your old email archive, but your organization and your employees will suffer without the latest technology. Learn more in this TechTarget whitepaper Email Archiving: Itís Time for an Update. Download now to get the facts about: How archaic email archives slow down productivity and increase IT help desk burdens Why return-on-investment for old archiving solutions hurt your bottom line Ways poor e-discovery capabilities leave you vulnerable in legal challenges
Tags : 
     Mimecast
By: VMware AirWatch     Published Date: Jul 20, 2017
Take a look at our cloud-first, modern Windows management and security solution that fundamentally changes how IT approaches PC lifecycle management. Join us to learn how unified endpoint management helps organizations lower the cost of managing Windows deployments; streamlines securing endpoints, apps and data on any network; and delivers peak user experience across any Windows device. ē Consolidate your Windows management across devices on or off the domain ē Deliver and install Win32 software more reliably and quickly ē Deploy security patches instantly and remediate vulnerabilities faster ē Unify your endpoint management functions across desktops and mobile ē First look at how organizations are using UEM for Windows 10
Tags : 
     VMware AirWatch
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