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By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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     Genesys
By: Aviatrix     Published Date: Jun 11, 2018
Global Transit Network architecture is critical to the success of your AWS cloud deployment. Implemented correctly, a Global Transit Hub enables traffic to securely flow from on-prem to VPCs, or from VPC to VPC, in a way that minimizes complexity and cost and maximizes agility and availability. Implemented poorly, it becomes a choke point that is time-consuming – and costly – to maintain and troubleshoot. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei reviews seven best-practice topics for Global Transit Network architecture. Free Evaluation Checklist In addition to the slides, you’ll also receive a handy spreadsheet-based checklist with 50 architecture and business goals to consider when evaluating solutions for your own Global Transit Network. Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud infrastructure managers, cloud engineers, and networking staff.
Tags : aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
     Aviatrix
By: Mimecast     Published Date: May 15, 2014
This report aims to provide a fair and balanced analysis of Microsoft Office 365, its advantages, disadvantages and limitations that can be managed through third party services.
Tags : limitations of cloud based services, third party solutions, microsoft office 365, email security, continuity, compliance, control
     Mimecast
By: Insight     Published Date: May 16, 2016
This paper shows how Insight’s cloud expertise, licensing knowledge and customer engagement remove disaster recovery and compliance headaches for leading online knowledge solutions company and enable 24-hour email access for its employees.
Tags : cloud, cloud computing, cloud-based solutions, disaster recovery, insight
     Insight
By: eFax     Published Date: Jul 05, 2012
As IT managers urgently seek to reduce the fixed costs associated with running their in-house fax servers, cloud-based faxing emerges as a highly effective tool for combating the unpredictability of fluctuating infrastructure costs.
Tags : fax server, outsource, outsourced applications, cloud, cloud-based, affordable faxing, it costs, it budget
     eFax
By: Intacct Corporation     Published Date: Jun 18, 2014
In the last few years, the demands on the finance department—from real-time reporting to global consolidation—have increased significantly. At the same time, the choices for accounting and financial software have become much more complex. How do you begin to research, evaluate, and select the right software for your business? Download the 2015 Buyer's Guide to Accounting and Financial Software and discover: • Why most financial software systems hinder your ability to get good financial information • The six key questions you need to ask before considering a move to a cloud-based financial solution • Why the process for evaluating software is different for cloud solutions – and the seven SLA must-haves you should get in writing Get all the facts for a successful buying journey!
Tags : intacct corporation, accounting and financial software, roi, auditing, e-commerce
     Intacct Corporation
By: GE Healthcare     Published Date: Jun 09, 2015
A strong healthcare cloud platform enables seamless communication among clinicians, patients, administrators, and medical equipment to create a dynamic and flexible care network.
Tags : healthcare, cloud-based integrated solutions, dynamic care network, modernization, cloud technology, cloud-centric healthcare technology
     GE Healthcare
By: Forcepoint     Published Date: Jun 06, 2019
In today’s average large enterprise, more than 1,000 cloud applications may be in use—whether sanctioned or unsanctioned by IT. But traditional security technologies can’t adequately address the inevitable security and compliance challenges that follow. The Cloud Access Security Broker (CASB) is an emerging security technology that specifically addresses the data protection challenges and other associated threats that come with the cloud. Based on results from an in-depth survey of decisions makers and influencers with CASB deployment experience, this Osterman Research whitepaper: Analyzes the core drivers behind CASB adoptions Provides guidance in how to demonstrate need for CASB technology in a particular organization Identifies features and functionality to consider when evaluating CASB solutions
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     Forcepoint
By: F5 Networks Inc     Published Date: Jan 03, 2014
Today, the shift to a cloud-based enterprise IT architecture is a foregone conclusion for a variety of organizations. As a result, cloud-based security has become a top priority. Read this whitepaper to learn about the challenges of cloud-based security and identity and access management as well as how your business can overcome these challenges with best-in-class solutions.
Tags : idc, cloud, cloud federation, identity and access management, iam, security, silos, deployment
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Jan 03, 2014
In today's cloud-based, mobile IT world, the need for security is rapidly growing. As enterprises continue to depend on the cloud for delivery of applications and more workers are using multiple types of devices to access those applications, the need to control who has access to what is also growing. This Technology Spotlight discusses the challenges of cloud identity access management and provides guidance on which IAM architectural solutions would benefit your business.
Tags : security, cloud, application delivery, authentication, access control, application security, silos, password fatigue
     F5 Networks Inc
By: Innotas     Published Date: Jul 26, 2011
This eBook breaks down five ways progressive organizations are using cloud-based IT Management solutions to help drive innovation and become more strategic, including: adding visibility and analytics, speeding up time-to-value, lowering costs, improving prioritization, and providing a blueprint for future cloud deployments.
Tags : innotas, apm, ppm, prioritization, analytics, web-based solution, application portfolio management, project portfolio management
     Innotas
By: Citrix Systems     Published Date: Nov 10, 2014
Many organizations are struggling with network infrastructure that is vastly outdated, and with the rise in cloud computing, the time to upgrade is now. Cloud-based network solutions for application delivery are a great way for businesses to ensure high levels of performance, security and flexibility. This guide explores two solutions that organizations use to build a network for today's evolving enterprise and how you can fully address cloud requirements for secure application delivery. Read now for this vital information on cloud networking!
Tags : optimization, enterprise, cloud services, mobile apps, virtual desktop, visibility, enterprise, organization
     Citrix Systems
By: Intralinks     Published Date: Jan 24, 2013
In the form of a Q&A with expert IDC analysts, this white paper explores what tools and technologies are being adopted to facilitate Extended Enterprise Collaboration (such as cloud-based solutions).
Tags : secure, intralinks, compliant, cloud based, tools, technologies, security, compliance risks
     Intralinks
By: Concur     Published Date: Feb 04, 2013
With the introduction of cloud-based solutions, investing in tools to automate business processes like accounts payable is more affordable, and significantly less risky for SMB. Use this guide to help select the right AP solution to match your needs.
Tags : ap automation, expense management, accounts payable, smb expense solutions, expense management solutions
     Concur
By: BMC Software     Published Date: May 19, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization.
Tags : bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
     BMC Software
By: BMC Software     Published Date: Aug 18, 2014
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud-base
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     BMC Software
By: QTS Data Centers     Published Date: Mar 31, 2015
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs. “Being able to flex your compute resources based on changes in volume and customer demand increases agility, making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
Tags : qts, cloud, security, data transactions, cio report, cyber threats, security breaches, it leaders
     QTS Data Centers
By: AWS     Published Date: Sep 18, 2017
This eBook will introduce you to the compliance capabilities that can be achieved by using AWS services and its featured partners in healthcare and life sciences. In this eBook, you can learn how to build cloud-based healthcare solutions for HIPAA and other frameworks, as well as how to regulate workloads on the cloud for life sciences organizations. Download this eBook to learn more and to read actual customer use cases illustrating how healthcare and life sciences organizations can leverage AWS to help them with their compliance requirements.
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     AWS
By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Virtual Office including: -Never have to perform a communications hardware or software upgrade again -Providing more consistent and unified communications service -Improving business processes with prebuilt CRM integration Download Now!
Tags : 8x8. virtual office, cloud-based solutions, mobile applications
     8x8 Inc.
By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single point—and use them with common devices. But what’s the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
Tags : technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
     8x8 Inc.
By: Lenovo and Intel     Published Date: Jul 10, 2018
The risk of cyber attacks and the cost of failure are increasing. Penalties associated with failure are only going to increase. And these challenges are compounded by increasing collaboration, use of cloud-based solutions, and an increasingly mobile workforce. Join experts from Forrester, Lenovo and Microsoft as they explore Forrester’s newly updated Zero Trust Extended framework. Then Lenovo covers how the four core components of its Data, Identity, Online and Device (DIODe) approach can minimize risk to data and critical IT. By taking these important steps toward a full Zero Trust Extended framework, you can: Protect the business from advanced threats Reduce the impact of breaches Easily support new business and operating models Rise to the challenge of evolving regulations like FISMA, HIPPA, PCI and GDPR
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     Lenovo and Intel
By: BMC Software     Published Date: Jan 31, 2014
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
     BMC Software
By: BMC Software     Published Date: Feb 03, 2014
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile. This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: • The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. • Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. • The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. • The advantages of cloud
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
     BMC Software
By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
Tags : it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance
     Salesforce.com
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