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By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
Many firms—including those in the wholesale distribution sector—have achieved more efficient and business operations by using cloud-based ERP. Whatever the variations on the theme, wholesale distributors face challenges ranging from tight margins to supply chain and delivery-carrier dependencies. Succeeding in this demanding and fast-paced sector requires that companies operate with high efficiency and low error rates. Wholesale distributors that don’t closely track and optimize their core operations can put critical business relationships at risk, seriously undermining their profitability and growth potential.
Tags : cloud-based erp, erp, wholesale distribution, business operations
     Netsuite DWASF Leads Display Q1 2015
By: Corvisa LLC     Published Date: Feb 13, 2015
Is your contact center guilty?
Tags : contact centers, customer experience, vices, the cloud, cloud-based provider, customer interaction, engagement solutions
     Corvisa LLC
By: XO Communications     Published Date: Apr 13, 2015
Unified Communications offers a host of benefits to SMBs and large enterprises alike. But every organization needs to determine whether a premises-based UC solution or a cloud-based hosted service is the best fit for its own situation. This decision guide takes you through a list of important considerations to help you do just that.
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     XO Communications
By: XO Communications     Published Date: Apr 13, 2015
Explore the optimization tools that give you the ability to see and control the performance and security of your WAN traffic, a vital component to your cloud success. Among other things, these tools help you counteract the effects of latency introduced by geographical WAN distances and allow you to alleviate network congestion that might results from sending a lot large files and retransmitting dropped packets.
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     XO Communications
By: XO Communications     Published Date: Apr 13, 2015
One of the leading ways that today’s organizations are providing secure, reliable and scalable answers for their networking needs is through MPLS IP-VPN network usage. However, businesses are also looking to create Intelligent WAN that integrates security, application performance management, and cloud services in order to create more intelligent wide area networks. This paper examines how to use the attributes of MPLS-based VPNs to enable enterprises to create a truly intelligent WAN, discussing key planning, implementation and management considerations to pave the way for a more intelligent and cloud-enabled WAN.
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     XO Communications
By: MuleSoft     Published Date: Oct 13, 2015
Learn the recommendations to meet the following challenges: Financial services firms are deploying private clouds and PaaS to improve IT manageability and to empower developers, but still need to manage and monitor legacy environments and third party applications Many firms are adopting PaaS to manage microservices and break down legacy applications into discrete components, resulting in many more endpoints to make discoverable, secure, connect, manage and monitor Applications and container technologies deployed on the PaaS may lack the ability to generate “machine data”--detailed information on memory utilization, system resources, endpoint analysis and other critical monitoring statistics
Tags : financial services paas, private clouds, disparate environments, memory utilization, it manageability
     MuleSoft
By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
Tags : oracle, opera cloud, hotel management, opera cloud services, personalized guest experience
     Oracle_Hospitality Hotels
By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
Short brochure that provides an overview of Oracle OPERA Cloud platform, the key business processes it enables, the key capabilities the platform offers, and the benefits for hoteliers
Tags : oracle, opera cloud, hotel operations, hotel distribution
     Oracle_Hospitality Hotels
By: Oracle_Hospitality F&B     Published Date: Aug 08, 2016
How can cloud technology help you to compete in the food & beverage industry? In our new briefing paper, ‘The Power of Cloud’, we provide a summary of everything a food and beverage executive needs to know about cloud technology and how it can help your business.
Tags : technology, data, cloud, best practices
     Oracle_Hospitality F&B
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
Tags : oracle, service cloud, service management, customer interaction, internet of things
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
Tags : salesforce, oracle, service cloud, customer interaction, customer engagement
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
Tags : oracle, service cloud, customer interaction, customer service
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Tags : oracle, service cloud, irobot, customer service, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
Tags : oracle, service cloud, customer interaction, customer support
     Oracle Service Cloud
By: VMware     Published Date: Nov 04, 2016
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
Tags : 
     VMware
By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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     VMware
By: Riverbed DE     Published Date: Oct 16, 2017
Is your IT organization taking the proper steps toward successful cloud adoption? Legacy networking technology is hampering IT agility. Cloud providers have initiated an agility revolution but secure inter- and intra-cloud network connectivity are still very challenging. Easier alternatives are either expensive, worsen application performance and/or hamper network efficiency. Riverbed’s unique SD-WAN solution helps unlock agility across the complete enterprise network allowing for easier deployment and management of cloud-centric networks. This cloud adoption Use Case outlines challenges and solutions for cloud-centric enterprise architectures including: ·       Unlocking cloud agility through simple workflows in the WAN such as single-click secure connectivity to cloud and branch networks ·       The importance of bandwidth reduction and application acceleration to ensure cloud adoption ·       Distinguishing between application and network problems through enhanced visibility
Tags : cloud analytics, cloud development, cloud storage, cloud management, cloud security, cloud services, storage analytics
     Riverbed DE
By: Riverbed DE     Published Date: Oct 16, 2017
Think SD-WAN is the panacea for modern networking? While there’s no doubt that SD-WAN technology is absolutely necessary to support the rapid innovation required by today’s cloud-first enterprise, it is just one of many capabilities that make next-generation networking possible. Read this eBook to learn how to take your enterprise network to a best-practices level with a complete solution that includes: • Cloud-grade SD-WAN to automate connectivity and orchestration across hybrid WANs, cloud networks, and remote branch LANs/WLANs. • Rich visibility into heavily-encrypted environments for an end-to-end view of performance and fast resolution of problems. • Built-in optimization that unifies application acceleration and SD-WAN network services for complete control over application performance.
Tags : cloud networking, wan, network services, application performance, technology
     Riverbed DE
By: Riverbed DE     Published Date: Oct 16, 2017
What is the key benefit of SD-WAN? To provide seamless access to digital services for end-users. But IT is more distributed, fragmentary, and dynamic than ever, with hybrid apps, hybrid networks, and remote and mobile users everywhere. Hardware-bound legacy networks can never fulfill the promise of seamless access. Taming the chaos of today’s IT requires a new approach to networking. This is the promise of software-defined wide area networks (SD-WAN)—the ability to use plain-language business policies to automate and orchestrate all the components of digital access. Read this white paper to learn how SD-WAN lets you: • Manage centrally from a cloud console with a comprehensive view of your connectivity fabric that spans and unifies datacenter/cloud apps, branch/mobile users, and enterprise/cloud networks. • Orchestrate globally using business policy-based automation to define quality of service and access privileges for all apps/users. • Deploy locally with zero touch via automated
Tags : cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
     Riverbed DE
By: Microsoft     Published Date: Jul 20, 2018
This guide presents a structured approach for designing cloud applications that are scalable, resilient, and highly available. The guidance in this ebook is intended to help your architectural decisions regardless of your cloud platform, though we will be using Azure so we can share the best practices that we have learned from many years of customer engagements. In the following chapters, we will guide you through a selection of important considerations and resources to help determine the best approach for your cloud application: 1. Choosing the right architecture style for your application based on the kind of solution you are building. 2. Choosing the most appropriate compute and data store technologies. 3. Incorporating the ten high-level design principles to ensure your application is scalable, resilient, and manageable. 4. Utilizing the five pillars of software quality to build a successful cloud application. 5. Applying design patterns specific to the problem you are trying to
Tags : 
     Microsoft
By: Microsoft     Published Date: Jul 20, 2018
At its Build conference in May, Microsoft took the wraps off Cosmos DB, the new incarnation of its existing cloud-based Azure DocumentDB NoSQL database. With a nod to the dramatic, Microsoft terms Cosmos DB as its biggest database bet since SQL Server; it is positioning it as its flagship cloud database, suited for use cases ranging from security and fraud detection, to IoT (consumer and industrial), personalization, e-commerce, gaming, social networks, chats, messaging, bots, oil and gas recovery and refining, and smart utility grids. Cosmos DB is a good example of how cloud platform providers are rethinking databases for scalable, elastic environments and commodity infrastructure. The platform that is most comparable is Google Cloud Spanner, but each of these databases is engineered for different purposes: Cosmos DB as a globally distributed operational database and Spanner as a globally distributed SQL-supporting OLTP database. The highlights of Cosmos DB include its flexibility in
Tags : 
     Microsoft
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