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By: Oracle HCM Cloud     Published Date: May 25, 2017
Ongoing shifts in labor trends have made people strategy a top priority for business success. This Brandon Hall Group brief reveals that disjointed legacy HR systems stitched together and packaged as “cloud” don’t meet the needs of today’s mobile workforce. Are you leveraging a truly complete HCM cloud suite to meet modern business needs?
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     Oracle HCM Cloud
By: Oracle Hospitality - S&E     Published Date: May 09, 2017
Large venue operations are faced with many challenges today. The good news for stadium operators is that there is a way to make these goals more achievable: cloud technology. If you’re looking for a cloud solution to take your venue forward, then look no further than Oracle Hospitality Simphony’s Cloud Service which allows you to optimize the fan experience with a modern food and beverage operation. Learn more about how cloud technology can enhance your venue operations.
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     Oracle Hospitality - S&E
By: Oracle IaaS     Published Date: Feb 01, 2018
Nicht zuletzt gab es durch den Megatrend Cloud Computing einen rasanten Fortschritt für die moderne Applikationsentwicklung. Das Zusammenspiel von Microservices und Containern ermöglicht es, Entwickler-Software schneller zu erstellen und freizugeben. Mehr in unserem ePaper von Oracle und Intel®: so können Sie Time-to-Market von neuen Projekten durch Cloud-native Application Development verkürzen, Operations und Data Security effizienter managen sowie den ROI in der IT verbessern.
Tags : entwickeln, schneller, kosteneffizienter, cloud, native, application, development
     Oracle IaaS
By: Oracle Linux     Published Date: Oct 24, 2018
Cloud has become a crucial foundation for digital transformation (DX) initiatives and is shaping the IT strategy of enterprises today. Companies are extending their IT infrastructure into the cloud for running business-critical applications, developing new applications, and delivering new cloud-based services.
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     Oracle Linux
By: Oracle Linux     Published Date: Oct 24, 2018
Oracle Linux is a cloud-ready operating system that is a cost-effective and high-performance choice when modernizing infrastructure or consolidating database instances on Oracle Database. This paper explains why Oracle Linux is your best choice for Oracle Database environments.
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     Oracle Linux
By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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     Oracle Marketing Cloud
By: Oracle OMC     Published Date: Nov 30, 2017
Oracle Marketing Cloud is an all-in-one solution that helps retail marketers develop direct relationships with customers through seamlessly orchestrated cross-channel digital experiences—online and offline—that facilitate and strengthen customer interactions across a constantly growing list of digital touchpoints. The result is consistent, relevant, and contextual cross channel experiences efficiently orchestrated to customers wherever they are.
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     Oracle OMC
By: Oracle OMC     Published Date: Nov 30, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
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     Oracle OMC
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Join Gartner Analyst Mark Driver as he discusses how app development has changed with the rise of Cloud computng. He will also address several key questions around lightweight app development as well as mobile development.
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 12, 2017
Recently, cloud-native has been touted as the panacea to all the development concerns. In this webcast, James Governor, a Redmonk analyst and founder, will share what cloud-native really is and how it helps your business. He will highlight organizations that lead the new era of development innovation with agile and continuous methodologies and follow cloud-native development practices. Aaron De Los Reyes, Sr. Director of Oracle Technology at Cognizant, will then share how they and their clients are approaching the shift to cloud-native development and migration strategies for their legacy deployments.
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Hear Masood Heydari, SVP of SPARC Engineering, discuss details of Oracle's servers designed for cloud and scale-out, which provide security by default, better core efficiency for cloud apps, and accelerate data analytics at X86 commodity cost points
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Learn how to create cloud infrastructure that's secure by default and has better core efficiency for Java, database, and big data. Oracle's servers offer hardware acceleration of data analytics and machine learning, with 10X better time-to-insight.
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
This Edison Group whitepaper explores the new SPARC S7 server features and then compares this offering to a similar x86 offering.The key characteristics of the SPARC S7 to be highlighted are: Designed for scale-out and cloud infrastructures, SPARC S7 processor with greater core performance than the latest Intel Xeon E5, processor, Software in Silicon which offers hardware-based features such as data acceleration and security. The SPARC S7 is then compared to a similar x86 solution from three different perspectives, namely performance, risk and cost.
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Oracle’s latest Database Cloud release offers game changing enterprise cloud scale capabilities that are designed to help organizations of any size from enterprise, to SMBs including individual developers easily onboard to the cloud.
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     Oracle PaaS/IaaS/Hardware
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
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     Oracle PaaS/IaaS/Hardware
By: Oracle Security Solutions     Published Date: Oct 16, 2017
Leveraging cloud technology enables your enterprise to be more agile and competitive while significantly reducing costs. However, there are risks associated with these benefits. Getting new capabilities quickly is worth far less if it means exposing vulnerabilities that result in regulatory compliance violations and fees, loss of intellectual property (IP), loss of customer data, or damage to your reputation, brand, and future business.
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     Oracle Security Solutions
By: Oracle Security Solutions     Published Date: Oct 20, 2017
Whether you are leveraging the cloud for software as a service (SaaS), infrastructure as a service (IaaS), or platform as a service (PaaS), cloud security is a mandatory cost of doing business. In June 2016, Gartner issued a press release identifying the top information security technologies and included cloud access security brokers (CASBs) at the top of that list. Protecting your data and IP in the cloud is not an option. Knowing that an ROI for a CASB could be longer term, how do you quickly quantify the additional value a CASB provides so that it gets a high priority in your already stretched information security budget? This white paper helps you to build a business case by walking you through the cost considerations and payback of a CASB. It demonstrates that a CASB provides stronger cloud protection at a lower cost than traditional security processes and tools.
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     Oracle Security Solutions
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
Tags : oracle, service cloud, service management, customer interaction, internet of things
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
Tags : salesforce, oracle, service cloud, customer interaction, customer engagement
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
Tags : oracle, service cloud, customer interaction, customer service
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
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