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By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Tags : oracle, service cloud, irobot, customer service, customer interaction
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
Tags : oracle, service cloud, customer interaction, customer support
     Oracle Service Cloud
By: OracleSMB     Published Date: Jan 04, 2018
The back-office can drive bottom-line growth. When you leverage financial and planning cloud solutions to improve finance function effectiveness, you increase net income by driving down costs out of your business. Stop viewing your back-office as a cost center, and leverage it as a foundation for business growth. It is a smart move for today’s competitive marketplace. Learn the five ways to do just that.
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     OracleSMB
By: Oracle_Hospitality F&B     Published Date: Feb 22, 2016
The Power of the Cloud for Food and Beverage Operators discusses cloud technology and how it can help F&B operators achieve their goals. The document discusses how cloud technology can help reduce IT costs, improve data security, open locations faster, and more.
Tags : oracle hospitality, power of cloud, cloud systems, cloud technology
     Oracle_Hospitality F&B
By: Oracle_Hospitality F&B     Published Date: Aug 08, 2016
How can cloud technology help you to compete in the food & beverage industry? In our new briefing paper, ‘The Power of Cloud’, we provide a summary of everything a food and beverage executive needs to know about cloud technology and how it can help your business.
Tags : technology, data, cloud, best practices
     Oracle_Hospitality F&B
By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
Tags : oracle, opera cloud, hotel management, opera cloud services, personalized guest experience
     Oracle_Hospitality Hotels
By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
Short brochure that provides an overview of Oracle OPERA Cloud platform, the key business processes it enables, the key capabilities the platform offers, and the benefits for hoteliers
Tags : oracle, opera cloud, hotel operations, hotel distribution
     Oracle_Hospitality Hotels
By: Palo Alto Networks     Published Date: Sep 30, 2016
Virtualization is helping organizations like yours utilize data center hardware infrastructure more effectively, leading to a reduction in costs and improvements in operational efficiencies. In many cases, virtualization initiatives begin internally, with your own hardware and networking infrastructure augmented by tools like VMware® or Linux® KVM and OpenStack® to help manage your virtualized environment. Often referred to as private cloud, these projects are fueling significant expansion into what can be referred to as the public cloud.
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     Palo Alto Networks
By: Palo Alto Networks     Published Date: Sep 30, 2016
Virtualization is helping organizations like yours utilize data center hardware infrastructure more effectively, leading to a reduction in costs and improvements in operational efficiencies. In many cases, virtualization initiatives begin internally, with your own hardware and networking infrastructure augmented by tools like VMware® or Linux® KVM and OpenStack® to help manage your virtualized environment.
Tags : palo alto, virtualization, cloud, firewall, security, digital
     Palo Alto Networks
By: Palo Alto Networks     Published Date: Dec 02, 2016
The term “Cloud First” was initially popularized by Vivek Kundra, who formerly held the post of White House CIO and launched this strategy for U.S. federal government IT modernization at the Cloud Security Alliance Summit 2011. The underlying philosophy of the cloud-first strategy is that organizations must initially evaluate the suitability of cloud computing to address emergent business requirements before other alternatives are considered.
Tags : palo alto, automated malware, security, cloud
     Palo Alto Networks
By: PC Mall     Published Date: Oct 12, 2011
As you deploy cloud infrastructure and operating models in your organization, the role that networking plays and the impact of these models on your networks may not always be clear. This document discusses the importance of the network to cloud computing, why the network must change, and what Cisco is doing to lead these changes.
Tags : pc mall, cisco, networking, cloud computing, technology, network
     PC Mall
By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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     Pega
By: Pega     Published Date: Aug 12, 2016
Digital transformation has fundamentally disrupted global manufacturing. It’s not just a single technological advancement; it’s a full range of emerging technologies that are revolutionizing the industry. Social, mobile, Big Data, analytics, cloud, and the Internet of Things are re-defining every organization’s operating models. Within the next decade, many manufacturers will find themselves managing operations that are virtually unrecognizable from the past century.
Tags : pega, mobil, big data, analytics, cloud
     Pega
By: Ping Identity     Published Date: Feb 12, 2016
In order to meet the challenges presented by the use of mobile apps and cloud services in the enterprise, a new generation of identity protocols has been developed. OpenID Connect 1.0 uses the same building blocks as the modern application architectures and APIs it secures—REST and JSON. This allows it to profile and extend OAuth 2.0 to add an identity layer—creating a singular, cohesive framework that promises to secure APIs, mobile native applications and browser applications. This paper introduces OpenID Connect (Connect), detailing its features and its application in enterprise use cases.
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     Ping Identity
By: Plantronics     Published Date: Sep 27, 2013
The cloud can provide cost savings, flexibility and more for your business. From smooth customer interactions and seamless mobile operations to increased operational efficiencies -see how beneficial (and simple) it is to give your employees that freedom to work wherever, whenever.
Tags : cloud, cloud computing, cloud services, technology, mobility, remote access
     Plantronics
By: Plex Systems     Published Date: Feb 21, 2014
Automotive OEMS and parts manufacturers share one common goal –streamlined, efficient operations that maximize profitability. Plex cloud ERP brings the automotive manufacturer the features they need to produce the highest quality products, operate efficiently and maximize profitability.
Tags : cloud, plex, erp, cloud computing, manufacturing, management, best practices, productivity
     Plex Systems
By: Plex Systems     Published Date: Feb 26, 2014
Cloud is the perfect solution for food and beverage processors looking for an extremely safe and secure ERP system. Plex ERP is quickly becoming the preferred choice for food and beverage processors with security and availability concerns.
Tags : cloud, plex, erp, cloud computing, manufacturing, management, best practices, productivity
     Plex Systems
By: Plex Systems     Published Date: Jun 06, 2014
Automotive metalformer, CCI, replaced 6 disparate systems with one single integrated ERP from the Plex Manufacturing Cloud, leading to operational efficiencies , immediate ROI, access to real-time data and a highly preventative maintenance schedule.
Tags : plex systems, automotive, metal former, roi, cloud, manufacturing
     Plex Systems
By: Plex Systems     Published Date: Jun 06, 2014
Automotive and industrial manufacturer, Fluid Routing Solutions, chose ERP from the Plex Manufacturing Cloud and reduced ERP-related operating costs by 30%, trimmed IT costs, improved supply chain visibility and improved overall quality.
Tags : plex systems, fluid rotating solutions, it costs, manufacturing, supply, supply chain
     Plex Systems
By: Plex Systems     Published Date: Jun 06, 2014
Quicker installation is certainly one of the benefits of SaaS/cloud deployment. Getting the right ERP system ‘up and running’ is only part of the process. With the Plex Manufacturing Cloud the transition to usability can be accomplished with minimal disruption and impressive time-to-benefit.
Tags : plex systems, faster usability, operations, erp, cloud, production, manufacturing
     Plex Systems
By: Plex Systems     Published Date: Jun 06, 2014
Automotive OEMS and parts manufacturers share one common goal –streamlined, efficient operations that maximize profitability. Plex cloud ERP brings the automotive manufacturer the features they need to produce the highest quality products, operate efficiently and maximize profitability.
Tags : plex systems, faster usability, operations, erp, cloud, production, manufacturing
     Plex Systems
By: Polycom     Published Date: Sep 04, 2012
The cloud is growing as a choice for government at all levels and globally. Why?
Tags : public sector, cloud-based services, video collaboration, mobile video services, vaas, video-as-a-service, government
     Polycom
By: Polycom     Published Date: Dec 18, 2014
In Forrester’s 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco Systems, Lifesize, Pexip, Polycom, Videxio, and Vidyo — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help technology managers select the right videoconferencing infrastructure or service for their environment.
Tags : forrester, vmr, cloud-computing, scalability, interoperability
     Polycom
By: Polycom     Published Date: Jun 08, 2016
"Build your business case. There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises infrastructure into the cloud. This brief outlines the benefits and considerations such as: • Microsoft Office 365 and the cloud • Selecting phones for Skype for Business • Replacing the PBX and making the transition • And more Download this brief that helps you realize the benefits that UC and collaboration brings to the modern workplace."
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, productivity
     Polycom
By: Polycom     Published Date: Sep 09, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
Tags : 
     Polycom
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