cloud operations

Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations.

What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud

Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. Download now to learn more!

In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted?

"What’s In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."

Automation today can dramatically scale a broad range of business operations, making them run faster, easier and more accurately.

The ADC market continues to evolve, with various new cloud-integrated and software-centric use cases having arisen. This report provides infrastructure and operations leaders with a snapshot of the market's transition and profiles vendors representative of emerging and very different approaches.

Download this whitepaper to discover how Ping Identity is using Splunk to gain significant hard and soft ROIs.

Implementing a multi-tiered cloud strategy offers flexibility for protection required for workloads and cost-savings of inexpensive cloud services. Learn how to execute a unified, infrastructure to enable organizations to make the best of cloud.

Learn the six key cost considerations when evaluating cloud services and the best practices on selecting a suitable provider.

In their report—Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises—Gartner recognized Epicor as a “Visionary” in the cloud ERP marketplace. Epicor Cloud ERP is an economical, efficient, and reliable enterprise resource planning system that helps manufacturers simplify business operations, ease IT responsibilities, and extend visibility across the organization. We believe Gartner’s positioning of Epicor ERP reflects our focus on providing solutions that fit manufacturing businesses to drive growth with greater ease. Read the report from Gartner to learn more.

Your clients and end users want instant access to their chosen applications — anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.

Your clients and end users want instant access to their chosen applications — anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.

Field service managers are challenged to optimize resources and manage costs while delighting customers. A modern platform that provides field staff with a robust set of tools and capabilities (including offline), intelligent analytics, and the broader capabilities of the Salesforce platform (such as Einstein and IoT cloud) gave FSL customers the ability to not just cut costs but optimize their field service operations. All early adopters experienced productivity and efficiency savings; Nucleus expects that as they gain more maturity with FSL they will find clear correlations with increased customer satisfaction and increased field-service related revenues as well.

Oracle allows you to migrate any workload to the cloud, setting the stage for a new era of cloud-based data, applications, and infrastructure. Find out how your organization can transition to a secure, scalable, high-performance public cloud—quickly, easily, and with no interruption to your business operations.

OpenVPN is a popular and respected solution for enabling remote access to AWS VPCs for IT personnel, cloud developers, and a wide variety of end-user roles. While OpenVPN may be all that is needed to enable cloud access for a few users, it alone cannot meet the needs of growing organizations – particularly those that have security or compliance requirements. Similarly, Bastion hosts or jump hosts are often used when AWS is primarily focused on developers, but these tools likewise have scaling and security limitations. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, review key requirements and compare the remote user VPN options available for managing and securing access to AWS VPC resources. They also demonstrate features that ensure your remote access tools and methodology are “enterprise cloud-ready.” Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud

DermaTran Health Solutions is a national group of compounding pharmacies. Central to its operations is the Compounder application, which DermaTran needed to deploy multiple instances of simultaneously. When issues with its former app virtualization solution – XenApp – persisted, DermaTran evaluated alternatives, ultimately migrating to a turn-key cloud-based application publishing service.

The benefits of cloud computing—a high return on investment, greater staff efficiencies, optimization of IT resources, and enhanced visibility and access to information— have piqued the interest of CFOs and finance leaders who are actively evaluating the risks versus the rewards of the cloud delivery model. Although a steady migration to the cloud is happening in many areas of the enterprise, finance professionals still have questions regarding the security, performance, privacy, risks, and the actual cost and value of cloud computing. This white paper discusses the benefits and challenges of Finance in the Cloud, why the cloud may be an appropriate platform for Finance, and how a move to the cloud has the potential to transform business operations.

"Increase Efficiency, Optimise IT Resources, Enhance Visibility The benefits of cloud computing—a high return on investment, greater staff efficiencies, optimisation of IT resources, plus enhanced visibility and access to information—have piqued the interest of CFOs and finance leaders who are actively evaluating the risks versus the rewards of the cloud delivery model. Although a steady migration to the cloud is happening in many areas of the enterprise, finance professionals still have questions regarding the security, performance, privacy, risks and the actual cost and value of cloud computing. Download this whitepaper today and discover the benefits of moving finance operations to the cloud, and how it can drive sustainable ROI."

Oracle has identified five key characteristics of modern cloud-based procurement systems that enable procurement and AP to collaborate more effectively, work more efficiently, and reduce the cost of operations.

Private cloud-as an approach to IT operations-calls for organizations to transform their data centers, including the network. Using strategic points of control to aggregate and dynamically provision IT resources can help organizations meet network-related challenges and move past the hype to successfully build, deploy, and secure private clouds.

Find out what the future of cloud means for IT organizations, tech businesses and for the CIOs who have to make information technology work.

This reference guide provides an overview on the public and private cloud implementation (e.g. HMS Public/Private Cloud Choice).

Learn more on how users can customize their cloud services - while you maintain control.

Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.