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By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Workday     Published Date: Jan 31, 2019
Read this whitepaper from CIO.com to understand why cloud architecture holds the most promise for today’s organizations and to gain valuable tips for evaluating cloud solutions.
Tags : workday, workforce technology, digital strategy
     Workday
By: Workday Nordics     Published Date: Sep 19, 2018
Read this whitepaper from CIO.com to understand why cloud architecture holds the most promise for today’s organisations and to gain valuable tips for evaluating cloud solutions.
Tags : workday, workday technology, digital strategy, cloud solutions
     Workday Nordics
By: Workday Italy     Published Date: Sep 19, 2018
Read this whitepaper from CIO.com to understand why cloud architecture holds the most promise for today’s organisations and to gain valuable tips for evaluating cloud solutions.
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     Workday Italy
By: Workday Spain     Published Date: Sep 19, 2018
Read this whitepaper from CIO.com to understand why cloud architecture holds the most promise for today’s organisations and to gain valuable tips for evaluating cloud solutions.
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     Workday Spain
By: SAS     Published Date: Mar 06, 2018
Today's artifical intelligence (AI) solutions are not sentient in the manner popularized in science fiction by scores of self-aware and typically nefarious androids. Even so, the ability to arm such systems with the ability to directly sense and respond to their in situ environment is critical. Why? In the future, our experiences will be smart, intuitive and informed by analytics that are not seen but felt via new business, personal and operational engagement models. Enabling this interaction requires AI applications that can sense, analyze and respond to their environment in an intelligent and interactive manner. Without requiring the end user to write, understand or interpret code. “Sensitive” artificial intelligence enables: • More productive use of expanded (big, often unstructured) information sources • Intuitive man-machine interactions (no code-speak here!) • Adaptive, immersive experiences and environments As frequently touted on the nightly news, AI’s popularity is clear. Ho
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     SAS
By: HP - Enterprise     Published Date: Jun 05, 2013
Mobile applications have swept across geographic boundaries, cultures, and enterprises faster than any previous technology innovation. Consumers around the world use them to find their way when they travel by car and verify flight details when they travel by air. They check bank balances and sports scores, reserve theater tickets and dining reservations, shop online, pay bills, download entertainment, and participate in dozens of other everyday activities—using convenient portable devices like smart phones and tablets. The demand for this kind of convenience has spilled over into the world of work as well, and employees today expect to use their mobile devices to check email, participate in meetings, access files—even use enterprise applications, like ERP and CRM, that drive business processes.
Tags : mobile application, mobile convenience, business opportunities, travel
     HP - Enterprise
By: Dell EMEA     Published Date: Aug 20, 2019
Eliminate complexity and siloed IT for SAP landscapes. Industry - leading Intel based SAP HANAready compute, storage, CI/HCI, networking and data protection solutions from Dell EMC span from edge to core to cloud. Make SAP available anytime, anywhere—providing coverage for the entire business with solutions that aren’t confined to a single location. Support all your SAP workloads and enjoy world-record SAP application performance. The Dell EMC PowerEdge and broader portfolio of solutions for SAP modernizes your IT, reduces risk and simplifies IT management.
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     Dell EMEA
By: Amazon Web Services     Published Date: Jan 23, 2018
Although no enterprise will be forced to migrate its core enterprise applications to the cloud, enterprises are on the cusp of facing the fork in the road that leads to the cloud. The release of a jointly developed cloud-migration test program from SAP and AWS (Amazon Web Services) will help enterprises address the uncertainty that they will face in estimating the actual time and cost of a migration of HANA to the AWS cloud. Provided by: AWS & Intel
Tags : sap, aws, program, hana, cloud, migrations, ovum
     Amazon Web Services
By: Oracle     Published Date: Oct 20, 2017
On Thursday June 30th, we announced Oracle’s new cloud platform, including a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics. Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in
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     Oracle
By: Oracle CX     Published Date: Oct 20, 2017
On Thursday June 30th, we announced Oracle’s new cloud platform, including a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics. Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in
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     Oracle CX
By: Oracle     Published Date: Oct 20, 2017
Oracle has just announced a new microprocessor, and the servers and engineered system that are powered by it. The SPARC M8 processor fits in the palm of your hand, but it contains the result of years of co-engineering of hardware and software together to run enterprise applications with unprecedented speed and security. The SPARC M8 chip contains 32 of today’s most powerful cores for running Oracle Database and Java applications. Benchmarking data shows that the performance of these cores reaches twice the performance of Intel’s x86 cores. This is the result of exhaustive work on designing smart execution units and threading architecture, and on balancing metrics such as core count, memory and IO bandwidth. It also required millions of hours in testing chip design and operating system software on real workloads for database and Java. Having faster cores means increasing application capability while keeping the core count and software investment under control. In other words, a boost
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     Oracle
By: Oracle CX     Published Date: Oct 20, 2017
Oracle has just announced a new microprocessor, and the servers and engineered system that are powered by it. The SPARC M8 processor fits in the palm of your hand, but it contains the result of years of co-engineering of hardware and software together to run enterprise applications with unprecedented speed and security. The SPARC M8 chip contains 32 of today’s most powerful cores for running Oracle Database and Java applications. Benchmarking data shows that the performance of these cores reaches twice the performance of Intel’s x86 cores. This is the result of exhaustive work on designing smart execution units and threading architecture, and on balancing metrics such as core count, memory and IO bandwidth. It also required millions of hours in testing chip design and operating system software on real workloads for database and Java. Having faster cores means increasing application capability while keeping the core count and software investment under control. In other words, a boost
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     Oracle CX
By: IBM     Published Date: Jul 22, 2014
Join this session to understand how you can reduce the cost and complexity of backup and recovery while ensuring comprehensive data protection across virtual environments, core application and remote sites.
Tags : ibm, storage, back up, recovery, cost reduction, data, it environments, data protection
     IBM
By: Amazon Web Services     Published Date: Jan 23, 2018
The notion of digitizing your business has become a matter of “when,” rather than “if.” For many, migrating critical workloads to the cloud is a key part of this transformation. When deciding on a cloud provider, however, IT executives are under pressure to find a solution that enables reduced costs, greater agility, and above all, the ability to innovate core business processes. At the heart of many businesses embarking on this journey is their SAP environment. But since SAP workloads represent some of the most critical and deeply integrated business applications, IT executives are required to look for ways to execute this migration in the most timely and reliable manner. Organizations migrating to the cloud cannot risk application downtime or productivity loss. Provided by: AWS & Intel
Tags : sap, optimization, migration, aws, network
     Amazon Web Services
By: Gigaom     Published Date: Sep 25, 2019
Hyperconvergence is now at the core of many IT infrastructures. No matter the size of your organization, you need to protect infrastructure, applications, and the data necessary to run your business and compete at its best. There are several solutions to protect your data, retrieve and reuse it when necessary. Ease of use, speed, and efficiency are at the base of modern backup tools, but there is now more to take into account if you want to transform a liability into an asset. In this free 1 hour webinar, GigaOm analyst Enrico Signoretti will be joined by Alan Conboy from Scale Computing and Jon McCarrick from Acronis to talk about modern data protection strategies and solutions aimed at simplifying infrastructure while increasing the value of data. In this 1-hour webinar, you will discover: Why data protection should be integrated into your HCI Data protection options: Snapshots, backups, DR and beyond New threats and new solutions Backup as a tool to make more of your data Regist
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     Gigaom
By: Oracle     Published Date: Jan 28, 2019
Traditionally, the best practice for mission-critical Oracle Database backup and recovery was to use storage-led, purpose-built backup appliances (PBBAs) such as Data Domain, integrated with RMAN, Oracle’s automated backup and recovery utility. This disk-based backup approach solved two problems: 1) It enabled faster recovery (from disk versus tape) 2) It increased recovery flexibility by storing many more backups online, enabling restoration from that data to recover production databases; and provisioning copies for test/dev. At its core, however, this approach remains a batch process that involves many dozens of complicated steps for backups and even more steps for recovery. Oracle’s Zero Data Loss Recovery Appliance (RA) customers report that total cost of ownership (TCO) and downtime costs (e.g. lost revenue due to database or application downtime) are significantly reduced due to the simplification and, where possible, the automation of the backup and recovery process.
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     Oracle
By: Oracle HCM Cloud     Published Date: Nov 30, 2016
Overhead Door Deploys Oracle HR and Payroll in the Cloud Overhead Door runs Oracle’s payroll, compensation, benefits, and core HR applications in one integrated cloud environment to close the gap on disconnected processes and overcome challenges with different pay type combinations.
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     Oracle HCM Cloud
By: Rackspace     Published Date: Feb 01, 2019
Whether you’re already a Google customer or simply getting started with the public cloud, Google Cloud Platform (GCP) is an aordable, reliable, innovative and intuitive cloud solution. Rackspace can help you accelerate innovation and cost savings by taking over the intensive dayto-day operations of GCP — letting you focus on achieving your core business objectives while optimizing the performance of your applications. Rackspace works with customers to identify the scope and criticality of their applications and determine the service level that best addresses their needs. To discover how, download this whitepaper today.
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     Rackspace
By: Rackspace     Published Date: Mar 28, 2018
Whether you’re already a Google customer or simply getting started with the public cloud, Google Cloud Platform (GCP) is an affordable, reliable, innovative and intuitive cloud solution. Rackspace can help you accelerate innovation and cost savings by taking over the intensive dayto-day operations of GCP — letting you focus on achieving your core business objectives while optimizing the performance of your applications.
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     Rackspace
By: IBM     Published Date: Nov 04, 2014
Dominate trends in IT today such as Cloud, Mobile and Smarter Physical Infrastructures are generating massive amount of corporate data. The inherent value of this data coupled with the increasing complexity of IT environments is forcing those tasked with data protection to re-evaluate their approaches. Join this session to understand how you can reduce the cost and complexity of backup and recovery while ensuring comprehensive data protection across virtual environments, core application and remote sites.
Tags : it trends, virtual environments, core application, data protection, security
     IBM
By: IBM     Published Date: Jan 23, 2015
Dominant trends in IT today such as Cloud, Mobile and Smarter Physical Infrastructures are generating massive amounts of corporate data. The inherent value of this data coupled with the increasing complexity of IT environments is forcing those tasked with data protection to re-evaluate their approaches. Join this session to understand how you can reduce the cost and complexity of backup and recovery while ensuring comprehensive data protection across virtual environments, core applications and remote sites.
Tags : it trends, it environments, smarter physical infrastructures, data protection
     IBM
By: Rackspace     Published Date: May 06, 2019
The retail sector is increasingly difficult and volatile. Enterprises must adopt easily available technology to liberate themselves from the daily grind and better focus on achieving their core business objectives. To be cost-effective in doing this, retailers turn to Google Cloud Platform, the most affordable, reliable, innovative and intuitive cloud platform in the world, to drive operational agility and optimization of application performance. As the first managed services partner for Google Cloud Platform, and Google Cloud’s 2018 Global Migration Partner of the Year, Rackspace is helping retailers everywhere to accelerate innovation and cost savings, by taking over their intensive, day-to-day operations of the cloud. This e-book looks at how different retail brands work with Rackspace to ensure smooth and easy migration and operation on Google Cloud, as well as to gain added value from Rackspace’s depth of knowledge and best practices to effectively tap Google Cloud Platform too
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     Rackspace
By: Dell     Published Date: Nov 15, 2016
Make your employees happier, increase their performance and reduce IT support costs by upgrading to a Latitude 5470. Dell partnered with Principled Technologies to create three productivity-based workflows to see how quickly the new Dell Latitude E5470 laptop powered by the latest 6th generation Intel® Core™ i5-6300U processor performed compared to previous generations. • Starting computer and programs is 33% faster • Opening/using several applications at one time is 29% faster • Preparing a video is 18% faster How do these substantial performance improvements pay for themselves and make your employees happier? Read on.
Tags : windows, processors, laptop, system information, intel core
     Dell
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