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By: VMware     Published Date: Feb 26, 2009
The primary goal of this guide is not simply to provide a checklist of tasks, but to help you develop an understanding of the disaster recovery (DR) planning process and the principles that underlie it. Before getting into the details, let’s consider first just what this guide will do for you and equally importantly, what it will not do. What this guide will do is to lay out a framework for DR planning that keeps things conceptually simple and helps you know what steps must be carried out and why, without a lot of jargon or unnecessary formality.
Tags : ca xosoft, vmware, disaster recovery, business impact analysis, bia, outside-in analysis, inside-out analysis, contingency planning guide
     VMware
By: Avaya     Published Date: Jun 23, 2011
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
Tags : think big, avaya, customer service, business growth, crm, collaboration, ip networks, small office
     Avaya
By: M86 Security     Published Date: Feb 08, 2011
This white paper discusses a technology that proactively takes security a step further by enabling the safe use of Web 2.0, and therefore, maintaining productivity while mitigating the malware threat altogether.
Tags : m86 security, productivity, web repair, malware protection, social networking, web 2.0, erp, crm
     M86 Security
By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
Tags : comparebusinessproducts, crm comparison chart, customer relationship management, integration
     CompareBusinessProducts
By: M86 Security     Published Date: Feb 09, 2011
This white paper discusses a technology that proactively takes security a step further by enabling the safe use of Web 2.0, and therefore, maintaining productivity while mitigating the malware threat altogether.
Tags : m86 security, productivity, web repair, malware protection, social networking, web 2.0, erp, crm
     M86 Security
By: Brightcove     Published Date: Sep 29, 2015
As the marketing landscape changes, marketers need to change the way they interact with their customers. In order to help you avoid common pitfalls, we present the Top 5 Video Marketing Mistakes of 2015.
Tags : branding, consumer marketing, content management system (cms), crm best practices, lead generation, content management systems, interactive marketing, marketing software
     Brightcove
By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : boldchat case study, the north face, live chat, customer support, crm software, webinars & web conferencing, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service, crm solutions/software
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software
     LogMeIn
By: Bluekai     Published Date: Aug 10, 2012
How can you analyze ALL of your disparate first and third-party audience, campaign and performance data in one central place? How can a DMP power a 360 approach to audience data management and analysis to get more bang out of your marketing dollar?
Tags : dmp, data management platform, crm, analytics, audience targeting, predictive audience analytics, real-time campaign analytics, campaign performance
     Bluekai
By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
Tags : brand experience, customer experience, customer insights, communication management, marketing accountability, roi, data management, customer centricity
     Merkle
By: Merkle     Published Date: Oct 19, 2012
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
Tags : marketing accountability, roi, data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle
     Merkle
By: Merkle     Published Date: Oct 19, 2012
An integrated customer communication strategy places customer needs, behaviors and value at the center of all interactions and will result in increased revenue, profit and shareholder value.
Tags : data management, customer centricity, crm, buying behaviors, segmentation, customer lifecycle, integrated, customer solutions
     Merkle
By: CDW     Published Date: Oct 10, 2013
Five key items can help reap solid ROI from launching a mobile application strategy. Organizations are demonstrating their interest in mobile apps with their checkbooks.
Tags : increase revenue, mobile apps, apps, mobility, mobile device, trademonster, productivity with apps, customer relationships management
     CDW
By: Concur     Published Date: Apr 17, 2013
This report explores how organizations can leverage technologies driven by cloud computing and mobile apps, and the benefits gained from integrating travel and expense management solutions with Customer Relationship Management (CRM) solutions.
Tags : cloud computing, mobile, social enterprise, crm, expense management, expense management integration, mobile for business
     Concur
By: Salesforce.com     Published Date: Sep 16, 2013
Picking up the phone is not only one of the best ways to connect with customers, it’s one of the best prospecting tools you can have in your arsenal. It’s the way to take the lead. and succeed. Product Features: • Best practices to prepare for a call • How to efficiently organize your sales team • Tips on how to make a connection every time • A list of external resources for further study Download now.
Tags : sales metrics, how to forecast sales, sales analysis, sales analytics, crm analytics, salesforce reports, salesforce analytics, sales projections
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling. Download now.
Tags : crm, technology, chart, customer relationship management, solution, strengthen relationships, synchronize business processes, organization
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
What can the World's #1 CRM app do for you? Download this ebook now and get a taste of the world's #1 sales, service, and marketing app. Download now.
Tags : crm, customer relationship management, application, technology, sales results, best practices
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance gap between average performers and All-Stars. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, best practices
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2013
Learn how the future of sales performance management is integrated with CRM and social collaboration and how this will help managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, nucleus research, best practices
     Salesforce.com
By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention
     LogMeIn Rescue
By: ServiceNow     Published Date: Oct 11, 2017
For years, companies have used CRM as the software of choice to manage customer engagement and information, in an attempt to deliver a great customer experience. Managing the front end of the engagement process is important. However, delivering proactive customer service – that prevents and resolves issues – requires much more than that. At ServiceNow, we believe that it is time to rethink the fundamentals of CRM and customer service and we invite you to explore the new strategies, processes, and technology presented in this toolkit. Doing so will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect. We hope you find the collection of research reports and whitepapers valuable.
Tags : 
     ServiceNow
By: ServiceNow     Published Date: Oct 11, 2017
Delivering world-class customer service is possible when IT engages the entire enterprise in the design of products, services and technologies. Our research helps IT and lines of business to establish goals, objectives and projects to provide exceptional service with the customer in mind.
Tags : 
     ServiceNow
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