crm

Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center

RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.

Steve Romeo, VP of IT and Business Technology Solutions at Breg, a sports medicine company, discusses the benefits of accessing sales information in Outlook or on an iPad with Oracle Sales and Marketing Cloud Service.

Oracle Sales Cloud is Smarter SFA that helps Managers know more. Hit your target with no surprises. Act on opportunities and threats faster. Manage more effectively anywhere, using any device.

Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.

With Oracle CRM predictive analytics, identify your best cross-sell and up-sell opportunities so you can focus on higher probability deals.

With Oracle CRM you can get best practice guidance on your deals to improve your win rate.

With Oracle CRM you can author contracts self-service to get deals done faster.

With Oracle CRM you can quickly and easily create custom reports and dashboards for more insightful selling.

With Oracle CRM data is validated at point-of-entry so you can focus on selling.

With Oracle CRM you can follow up on opportunities within Outlook without losing sales interactions.

With Oracle CRM you can sell on the road with ease.

With Oracle CRM you can customize the system without waiting on IT.

With Oracle CRM you can intelligently allocate sales territories to maximize revenue.

Oracle Fusion Tap, a native iPad application, allows access to CRM data anytime and anywhere. Learn how Fusion Tap enables collaboration with colleagues and customers, usage of mapping and social networking applications, and more, all from your iPad.

Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.

Customers are evolving. They are evolving in the way they get information about products, what goes into making their purchase decision and ultimately how they buy. Businesses need to evolve and adapt how they manage their customer relationships. Customer Relationship Management (CRM) software was supposed to improve front-end customer engagement across marketing, sales and service. Unfortunately, most systems have the opposite result. Companies spend too much time integrating and maintaining disconnected systems and too little time nurturing relationships. Organizations need to transform their organizations from the inside out—embracing new processes and technologies that gathers, stores and gives them access to customer data so they gain more insight into their customers and therefore create more effective marketing and service programs. Download this Ebook and gain a better understanding of how a more robust CRM system can improve customer management.

The supply chain generates huge volumes of data captured in ERP, CRM, demand planning and other systems. Download this whitepaper to learn how FusionOps Machine Learning can provide companies with a more accurate, granular understanding of their business by harmonizing these disparate data sources in the cloud, and applying machine learning algorithms.

The primary purpose of containerized applications is to improve the effectiveness of software teams, making it easier for people to work together while lowering the communications overhead. In large enterprises, applications such as ERP or CRM software suites often begin as simple projects, but as time passes, they quickly become clunky and inefficient, with a monolithic code base that slows progress for development teams.

This paper discusses the features of Digital Publishing Suite that enable these and other companies to drive sales impact through tablets.

See how your peers - and potentially your competitors - use e-signatures and mobile sales effectiveness technologies to simplify sales cycles and create win- win results.

Read The Blueprint Redefined to see how a modern digital foundation can get you there.

Read The Blueprint Redefined to see how a modern digital foundation can get you there.

Read The Blueprint Redefined to see how a modern digital foundation can get you there.

They’ve broken free from the customer relationship management (CRM) and clickstream-tracking systems you’ve used to keep tabs on them.