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By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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     Pega
By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Tags : ibm, behavior data, social media, csp, telecom, ott, customer experience/engagement
     IBM
By: Intel     Published Date: May 02, 2017
Cloudera helps communications service providers capitalize on big data to deliver a 360-degree view of customers and improve customer experiences.
Tags : customer experience, service provider, csps, customer experience management
     Intel
By: Intel     Published Date: May 15, 2017
This white paper from Intel and VMware introduces key NFV infrastructure (NFVI) performance concepts and issues, giving CSPs the tools they need to better understand and manage overall performance as they deploy NFV in their networks.
Tags : intel, vmware, nfv infrastructure, nfvi, network functions virtualization, architecture
     Intel
By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Tags : ibm, telecom, analytics, customer management, customer loyalty, network service, crm & customer care, branding
     IBM
By: Intel     Published Date: May 22, 2017
While IMS is not new, complete virtualization of IMS (vIMS) is new. Network functions virtualization (NFV) provides operators with the ability to rapidly and inexpensively deploy, configure, launch, and upgrade services, which can lead to faster time to market and lower operating costs, providing an important competitive advantage against traditional CSPs and new OTT service providers. It can also reduce the business risk associated with new service introductions. This agility allows operators to offer trials of new service offerings on a much larger scale, leading to acceleration of new revenue generation.
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     Intel
By: Intel     Published Date: May 23, 2017
Using the IP Multimedia System (IMS) architecture, Communications Service Providers (CSPs) can offer session-based services. Any Internet Protocol/Session Internet Protocol (IP/SIP) device can establish a session with the control servers’ Call Session Control Function (CSCF) and then establish connections with other IP/ SIP devices to deliver voice, video, and data sessions between the two end-clients.
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     Intel
By: Intel     Published Date: Jul 27, 2017
Customer demand for cloud-based services will only surge in the coming years. In this highly competitive market, the CSPs that can operate most efficiently and offer the most innovative services will gain the biggest customer base.
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     Intel
By: Intel     Published Date: Jul 27, 2017
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure. This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
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     Intel
By: Viavi Solutions     Published Date: Apr 14, 2017
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud. This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
Tags : cloud privacy, cloud security, cloud management, cloud assurance, cloud visibility, enterprise management, data management
     Viavi Solutions
By: HP     Published Date: Jan 20, 2015
Big Data is an opportunity for CSPs to create the intelligence for operating networks more efficiently, to analyze the success of the services that telcos are offering, and to create a better personal experience for their customers. Learn how to leverage the Big Data opportunity.
Tags : big data, hp haven, scalable, secure data platform, ecosystem, security
     HP
By: Tribold.com     Published Date: May 09, 2013
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.
Tags : tribold, tribold epm, plm, product lifecycle management, enterprise product management
     Tribold.com
By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
Tags : ibm, eu comms, csp, subscriber analytics, analytics, cem, customer experience marketing, targeted marketing
     IBM
By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
Tags : ibm, behavior data, csp, frost and sullivan, communications service providers, emerging marketing, crm & customer care
     IBM
By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Tags : ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, crm & customer care
     IBM
By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
Tags : ibm, telco, csps, big data, commoditization, customer retention
     IBM
By: IBM     Published Date: Jul 31, 2015
In its "Restoring Connections" paper based on research of telecommunications firms, IBM ‘s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
Tags : ibm, telco, customer analytics, csps, consumer behavior, brand loyalty, personalized engagement, big data
     IBM
By: IBM     Published Date: Jul 31, 2015
In the rapidly changing market, CSPs need big data/analytics plans that focus on customer objectives, business operations and new revenue generation.
Tags : ibm, telecom, csps, big data, analytics plans, business operations, revenue generation
     IBM
By: Viavi Solutions     Published Date: Mar 21, 2016
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users—from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud. This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
Tags : viavi solutions, hybrid clouds
     Viavi Solutions
By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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     Pega
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