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By: Polycom     Published Date: May 12, 2015
For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.
Tags : polycom, enterprise, collaboration, fsi, compliance, customer, satisfaction, ecosystem
     Polycom
By: Clicktale     Published Date: Dec 04, 2012
In this guide, we'll be introducing the full gamut of web solutions, starting with tools that evaluate your entire site traffic, and ending with techniques and best practices for understanding the individual user.
Tags : customer experience analytics, web optimization, web analytics, customer experience/engagement
     Clicktale
By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
     newScale
By: Cleversafe     Published Date: Dec 07, 2012
Shutterfly and Cleversafe Partner for Big Data Performance, Availability and Reliability to Meet Growing Customer Needs
Tags : shutterfly, images, growing, reliability, performance, storage, dispersal
     Cleversafe
By: Corvisa LLC     Published Date: Feb 13, 2015
Are any of these dynamics driving you to the cloud?
Tags : cloud monitoring, cloud metrics, business analytics, performance monitoring, data, cloud data, metrics, cloud communications
     Corvisa LLC
By: Epicor     Published Date: Jun 27, 2017
Lumber and building materials (LBM) supply businesses today are facing pressure from increased competition and the need to keep pace with digital transformation. Against this backdrop, some businesses struggle while others thrive. The difference is having people who understand what it takes to get set for growth—individuals with the vision and drive to take your business to the next level. We call these people the Grow Getters. Download our report to discover 10 characteristics that set the Grow Getters apart from their competitors in the LBM industry, like: • Investing in new technology and innovation • Focusing on the customer • Applying a positive mindset At Epicor, we have a suite of industry-specific solutions for LBM distributors, as well as an industry-leading service team to help you grow your business. Take a look at our report to see how you compare to the Grow Getters.
Tags : lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
     Epicor
By: Jive     Published Date: Feb 12, 2015
For organizations where customer experience is key, customer collaboration is one of the best ways to build trusted relationships and improve customer loyalty. Read this whitepaper to discover best practices that drive brand affinity, repeat business and increased loyalty, all while decreasing your overall customer service cost.
Tags : customer service, collaboration, roi, innovation, revenue, profit, savings, money
     Jive
By: IBM     Published Date: Feb 02, 2017
Many marketers are trying to better understand the customer journey, but factors such as a lack of data and system integrations, breakdowns in process, misguided focus, and inattention to key aspects of the buyer experience are preventing them from doing so. Learn how you can overcome these challenges and many others to deliver a better customer experience and drive more revenue.
Tags : ibm, marketing, commerce, customer journey, crm & customer care
     IBM
By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
Amazon Web Services (AWS) offers scalable, cost-efficient cloud services that public sector customers can use to meet mandates, reduce costs, drive efficiencies, and accelerate innovation. The procurement of an infrastructure as a service (IaaS) cloud is unlike traditional technology purchasing. Traditional public sector procurement and contracting approaches that are designed to purchase products, such as hardware and related software, can be inconsistent with cloud services (like IaaS). A failure to modernize contracting and procurement approaches can reduce the pool of competitors and inhibit customer ability to adopt and leverage cloud technology
Tags : 
     Amazon Web Services EMEA
By: Carbon Black     Published Date: Nov 26, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
Tags : 
     Carbon Black
By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a Kaspersky Lab customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these issues, then your endpoint security products may actually be creating more problems than they solve. Ask these questions and find out for yourself.
Tags : 
     Carbon Black
By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
Tags : 
     Carbon Black
By: Adobe     Published Date: Sep 20, 2016
Download our guide, 10 Goals for a Perfectly Balanced Email Marketer, to learn how you can transform your email campaigns through personal goals. You’ll discover new ways to make the most of this highly effective channel — so you can enjoy better results. Get the guide now to learn how you can: • Prioritize mobile email in your marketing strategy • Improve customer relationships with contextual emails • Self-assess your email marketing maturity
Tags : adobe, ccm, cross channel, marketing, email marketer, marketer, email marketing, crm & customer care
     Adobe
By: Adobe     Published Date: Mar 26, 2018
If you’re wondering whether you should really prioritize email in your marketing—especially when new channels continually emerge—consider this: 91 percent of marketing executives agree that email is their most effective channel.1 Clearly, email isn’t just here to stay, it’s the mainstay. And with the ability to personalize and contextualize messages, upgrade mobile campaigns, and better understand customer needs, email marketing has evolved into a stronger and smarter version of its former self.
Tags : 
     Adobe
By: Adobe     Published Date: Feb 09, 2016
Marketing is changing. The traditional model, which saw the customer path as a linear funnel, is broken. Today, customers follow whatever path they want, and you’re expected to reach out to them on their terms.
Tags : marketing, marketing strategies, marketing trends, customer experience, data, customer relationships, interactive marketing, mobile marketing
     Adobe
By: Citrix     Published Date: Jun 03, 2015
Download this paper now to discover ten ways to grow your business with webinars.
Tags : weinars, use webinars to grow your business, how to grow your business, customer interaction, share information, communication, tips for using webinars
     Citrix
By: Emarsys - APAC     Published Date: Jun 12, 2019
Website engagement cannot be overlooked if the customer experience is the deciding factor in terms of brand loyalty in today’s digital ecosystem. Here are 10 incredibly useful ways for retailers to increase website engagement.
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     Emarsys - APAC
By: IBM     Published Date: Feb 02, 2017
With 2.5 quintillion bytes of data created every day, it’s getting harder to separate the signals from the noise and discern the insights from the hindsight. Discover 10 key trends that will shape marketing in 2017 and get ideas for deepening customer connections, growing brand value and fueling strategic growth.
Tags : ibm, commerce, marketing, marketing benchmark, marketing trends, crm & customer care, traditional marketing
     IBM
By: Cisco     Published Date: Apr 11, 2016
Digital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe.
Tags : cisco, digital transformation, best practices, digital assets, digitization
     Cisco
By: Cisco     Published Date: Dec 21, 2016
Digital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe
Tags : 
     Cisco
By: Cisco     Published Date: Mar 17, 2017
Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
Tags : digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
     Cisco
By: Cisco     Published Date: Sep 21, 2017
Digital transformation isn’t a technology or a product. Rather, it’s a philosophy for using digital assets to change the way an organization runs. It involves realigning technology and modifying business processes to better engage employees, customers and other constituents of the extended enterprise. Digital transformation significantly improves the performance and reach of an enterprise and has become a top priority for IT and business leaders across the globe. Read on to find out how Cisco's Architecture can enable Digital Transformation.
Tags : digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
     Cisco
By: Adobe     Published Date: Feb 08, 2016
Download our guide, 10 New Year’s Resolutions for Email Marketers, to learn how you can transform your email campaigns in 2016.
Tags : adobe, marketers, email, customer relationships, mobile email, email marketing, mobile marketing
     Adobe
By: TriNet     Published Date: Jul 28, 2015
This white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.
Tags : human capital plan, talent development, human capital issues, customer experience improvement, employee training management, employee retention, customer recommendation, customer impressions
     TriNet
By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
Tags : bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
     Bold Software
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