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By: DNN Corp.     Published Date: Jun 30, 2014
This planning checklist offers an overview of the 5 most important elements to consider when planning a customer support community.
Tags : dnn, online communities, marketing communities, community management, email marketing, emerging marketing, social media, internet marketing
     DNN Corp.
By: Outreach.io     Published Date: Apr 09, 2018
In the world of sales, there are 3 types of reps: hunters, farmers, and dying. Most sales teams have realized that developing a group of reps who prospect for their own leads and build their own pipeline rather than simply following up on inbound leads and farming current customers for repeat orders is essential for driving growth. Order-taking farmer reps will get you only so far.
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     Outreach.io
By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : customer engagement, customer experience, customer relationship, crm, travelling, crm solutions/software, customer experience/engagement
     LogMeIn
By: Gomez IT     Published Date: May 23, 2011
Load testing is not a new concept and many of you have probably used various load testing tools prior to major releases with varying degrees of success. Yet, we still see new web applications or newly launched web sites for which performance is not meeting the demands of the customer base.
Tags : web performance management, compuware, gomez, andrea mulligan, load testing, saas, web applications, emarketing program
     Gomez IT
By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
Tags : aon, best employers, customer satisfaction, operating margins, employee engagement
     Aon Hewitt
By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : support tools, customer support, technical support, technology, it support, service desk, help desk
     LogMeIn
By: Polycom     Published Date: Sep 09, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
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     Polycom
By: Polycom     Published Date: Oct 17, 2016
When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, make sure to download this white paper.
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     Polycom
By: Polycom     Published Date: Aug 16, 2017
"40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365. "
Tags : polycom, office 365, cloud, voice, skype
     Polycom
By: Polycom     Published Date: Nov 29, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
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     Polycom
By: IBM     Published Date: Apr 22, 2014
Learn how your business can invigorate your brand presence with a mobile engagement platform.
Tags : ibm, emm, mobile engagement, mobile, mobile engagement platform, branding, brand presence, customer engagement
     IBM
By: IBM     Published Date: Aug 14, 2014
Your customers are constantly mobile. Without a mobile engagement strategy, you run the risk of losing contact with your customers and losing brand loyalty. To maintain a heightened level of contact, you must embrace the continuous presence of mobile device.
Tags : ibm, mobile, engage, strategy, brand loyalty, emerging marketing
     IBM
By: Dotmailer     Published Date: Nov 06, 2018
This year’s Hitting the Mark showcased the email and customer experience tactics of 100 global brands. The report revealed both the triumphs and pitfalls of marketers as they bid to foster everlasting relationships from the inbox to the counter. This guide draws inspiration from the winning tactics adopted by brands big and small. Implement these now and you could come up top in next year’s Hitting the Mark.
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     Dotmailer
By: IBM     Published Date: Apr 21, 2016
Industry analysts expect North American sports industry revenue to grow at a compounded annual rate of 4.8% to reach $67.7 billion by 2017, with customer-generated data the most collected type of external data.1 IBM Fan Insight, a software as a service-based solution available in the IBM Softlayer Cloud, and offers sports teams the breakthrough customer intelligence they need to lead in their industry.
Tags : ibm, sports marketing, sports industry, fan insight, kpi dashboard, crm & customer care, marketing research
     IBM
By: Oracle     Published Date: Mar 05, 2015
Is your organization truly meeting the expectations of your customers and delivering a differentiated experience that builds revenue growth and loyalty? Although there is currently a lot of focus on what constitutes the ideal digital experience, few organizations have successfully executed a strategy that takes the entire digital experience equation into consideration. Download this whitepaper now to learn the 5 keys to the digital experience equation and to read case stories on companies who have gotten it right.
Tags : oracle, commerce, empowerment, customer, e-commerce, content, marketing, retail ops
     Oracle
By: Gigya     Published Date: Jun 20, 2014
As marketers the world over share conflicting stories of social triumph and trial in the pages of leading industry pubs, rumors run rampant across this largely uncharted marketing territory. We’re busting 5 major social marketing myths that have made their way into mainstream marketing lore, and revealing proven facts and strategies to help guide your social efforts and execution.
Tags : social login, gamification, social plugin, rating and review software, user management tool, social user management software, social customer tool, social consumer data
     Gigya
By: Emarsys     Published Date: Mar 19, 2018
The one thing these powerful brands have in common? Data. The growth of data has brought us to the tipping point between brand and customer. Before the digital age, the biggest and best brands had just that – a brand, which THEY controlled. Now, a brand is powerful because of the data it collects and how it uses it to serve its customers. The value of data is only going to increase as we move from a handful of brands owning first-party data to a greater democratization of information. As a result, consumers will have much more control over their personal data and more companies will be able to generate their own first-party data. Once again, it’s time to look ahead to identify the trends and technologies that are most likely to survive the hype cycle and become the must-haves of the near future. Here we take all we learned over the past year and craft our strategies for the future. We explore the five predictions we believe marketers should be excited about and prepare for over the ne
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     Emarsys
By: ActionCOACH     Published Date: Apr 18, 2013
Good employees help build a business' customer base, bad employees can destroy it, so it is imperative that each business trains their team in exactly what is expected and required from them. Download this paper for 5 mistakes that businesses typically make when building their team.
Tags : actioncoach, team building, hiring, talent acquisition, company culture, employee onboarding
     ActionCOACH
By: Epicor     Published Date: Oct 17, 2018
Replacing your point of sale (POS) software can be daunting, yet most Farm and Agriculture retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
     Epicor
By: Epicor     Published Date: Jun 26, 2017
Replacing your point of sale (POS) software can be daunting, yet most Sporting Goods retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
     Epicor
By: Epicor     Published Date: Sep 13, 2018
Replacing your point of sale (POS) software can be daunting, and most retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has also given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the guide to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
     Epicor
By: Epicor     Published Date: Nov 16, 2018
Replacing your point of sale (POS) software can be daunting, yet most retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has also given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
     Epicor
By: RingCentral     Published Date: May 14, 2013
The phone allows your business to flourish. It's your lifeline to the outside world and is critical to the image you project to customers. It's your connection to your customers and millions of prospective customers who will reach out to you. That is why selecting the right phone system is important. Read this white paper to learn the 5 mistakes to avoid when selecting a business phone system.
Tags : ringcentral, business phone system, phone system, prospective customers, 5 mistakes to avoid
     RingCentral
By: Epicor     Published Date: Oct 05, 2018
Replacing your point of sale (POS) software can be daunting, yet most retailers recognize that innovation is important for delivering on evolving customer expectations. Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. Epicor has been a part of successful retail businesses for years. All that industry experience has given us insight into what not to do, like: 1. Not involving the head of the organization in the decision-making process 2. Skipping the planning phase because it “takes too much time” 3. Considering a technology partner that doesn’t truly understand your industry 4. Assuming you will do things exactly the same way you do things today 5. Selecting a vendor that lacks a long-term product vision Read the white paper to learn more about how these mistakes can cause your organization to stumble—and how you can avoid them.
Tags : retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos
     Epicor
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