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By: Fitbit     Published Date: Mar 21, 2017
Fear not, it is possible to prove the return on investment (ROI) of your wellness program! But don’t take our word for it. Springbuk, a health intelligence platform, recently evaluated the health care claims and wearable device data for a self-insured employer (and Fitbit customer) over a three-year period. View this webinar, Rod Reasen, CEO at Springbuk, walks you through their study and reveals how: - Employees who opted into the company’s wearable program cost less than their counterparts - Total costs for engaged wearable users dropped by 46% vs. 14% for non-engaged individuals - Cost reductions were highest with less active members – encouraging news for all employee populations
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     Fitbit
By: SDL Web Content Management Solutions     Published Date: Jan 22, 2010
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy and tactics to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
Tags : sdl tridion, a/b, crm, ecm, web 2.0, social networks, dam, wcm
     SDL Web Content Management Solutions
By: SDL Web Content Management Solutions     Published Date: Jan 22, 2010
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy and tactics to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
Tags : sdl tridion, a/b, crm, ecm, web 2.0, social networks, dam, wcm
     SDL Web Content Management Solutions
By: EMC Corporation     Published Date: Mar 12, 2014
Explore the Big Data universe: Launch your mission with the EMC Big Data Explorer web app.
Tags : emc, digital data, data growth, idc report, big data, internet of things, customer behavior
     EMC Corporation
By: Akamai Technologies     Published Date: May 05, 2017
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
Tags : web applications, waf, ips
     Akamai Technologies
By: Gleanster Research     Published Date: Aug 30, 2013
Top Performers are early adopters of technologies that allow marketers to remove dependencies from third-party resources (such as IT) to impact the customer experience online – and it’s paying off. Today, technologies like web content management (WCM) and marketing automation are giving marketers control over the customer experience and real-time behavior-driven engagement.
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     Gleanster Research
By: Progress     Published Date: Oct 09, 2017
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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     Progress
By: Progress     Published Date: Jan 22, 2019
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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     Progress
By: Progress     Published Date: Jan 22, 2019
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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     Progress
By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes.
Tags : self-service, self service, online processes, cost control, automation, broadvision
     Clearvale by BroadVision
By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
     WebEx Communications
By: Quocirca     Published Date: Nov 13, 2007
Businesses across Europe are becoming increasingly reliant on web-enabled applications that are accessed over the public internet. One of the key drivers for this is to open up communications with external organizations that are fundamental to core business processes.
Tags : bpm, business process, web application, customer service, customer satisfaction, business management, order, order management
     Quocirca
By: Cumulus Networks     Published Date: Dec 30, 2016
By the year 2018, it is expected that over 25% of enterprise customers will adopt web-scale networking to build modern data centers. This rapid adoption can be attributed to businesses' increasing dependence on their data centers, while at the same time facing reduced IT budgets and limited staff to address their growing business needs. Fill out the form to download a TCO report on how organizations have saved an average of 45% on CapEx and approximately 74% on OpEx by adopting web-scale networking solutions from Cumulus Networks. You’ll learn how Cumulus modeled a real-life TCO calculator on the actual production path their customers took to build an agile, scalable, and cost-efficient data center.
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     Cumulus Networks
By: Oracle     Published Date: Feb 21, 2018
Transform Your Business with Artificial Intelligence (AI) AI is on the verge of broad adoption, and Mobile will be at the forefront of this digital transformation through the use of intelligent chatbots! Introducing Oracle Mobile Cloud, Enterprise Learn about Oracle’s new Intelligent Bots platform and check out the chatbot demo Listen to Oracle's Suhas Uliyar and Exelon's Rajesh Kumar Thakur discuss how AI is impacting how customers interact with businesses Learn of the new Customer Experience Analytics capabilities for web, mobile, and chatbots
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     Oracle
By: Janrain     Published Date: Apr 12, 2016
Now more than ever, customer loyalty and business revenue rely on hyper-personalized engagement. To resolve these issues and remain focused on their core responsibilities, IT professionals are turning to Customer Identity and Access Management (CIAM) platforms.
Tags : janrain, customer identity, access management, ciam, customer service, records management, customer experience/engagement
     Janrain
By: Adobe     Published Date: Sep 08, 2011
Review the new architecture based on OSGI, JCR and Sling which can run directly in a Java virtual machine.
Tags : adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
     Adobe
By: IBM     Published Date: Nov 10, 2016
Learn about the importance of cognitive data to workflows and BPM, how cognitive business operations improve engagements with customers and partners, and how Watson APIs bring insight and learning to BPM.
Tags : ibm, middleware, cloud, cognitive computing, cbo, cognitive business operations, ibm smarter process
     IBM
By: EMC     Published Date: May 01, 2009
During this recorded webcast, you'll find out how organizations are combining 3D and 2D into their brand centers and creating new ways to engage their customers. You'll learn how CGI saves money and maximizes the reuse of CAD assets and CGI artwork for a variety of emerging media. And, you'll see a product demonstration, showing the impact 3D images can have on your marketing programs. Learn more today!
Tags : marketing, concent, cgi, cad, digital media, emc, images, artwork
     EMC
By: Nuance Communications     Published Date: May 28, 2010
Register today to view to the webcast Proactive Notifications for Financial Services: Using Automated Customer Communications to Manage Risk and Retain Customers.
Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, business risk
     Nuance Communications
By: Motorola     Published Date: Feb 06, 2008
Webcor's industry is highly competitive. To maintain and build on its leadership position, the company's employees must be able to clearly communicate and quickly respond to a wide range of stakeholders, including customers, architects, contractors and manufacturers. This case study details how Good™ Mobile Messaging helped Webcor employees stay on top of things.
Tags : motorola, case study, motorola good
     Motorola
By: MuleSoft     Published Date: May 02, 2016
This is a webinar about how Coca Cola accelerates customer centered innovations.
Tags : coca cola, customer, innovations, agility, low cost, enterprise
     MuleSoft
By: MuleSoft     Published Date: May 02, 2016
This is a webinar about rethinking IT for digital transformation.
Tags : digital, transformation, customer, enterprise, applications, technical
     MuleSoft
By: Workday     Published Date: Sep 13, 2018
Finance teams are helping businesses prepare and compete in the age of disruption. But how? In this webinar, Argyle, IBM, and Workday discuss how finance leaders are using innovative technologies and smarter talent to increase customer and employee engagement, drive efficiency, and enable finance to be a strategic partner despite disruption. Watch the webinar replay now.
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     Workday
By: SmartLink Health     Published Date: Oct 25, 2018
Payer contracts, relationships, and a strong service portfolio give your lab a license to hunt and an opportunity to compete. But lack of EHR integration continues to be a barrier for independent labs and a differentiator for the largest lab companies. In this webinar, you’ll discover a new, affordable, and innovative lab-to-EHR integration approach that eliminates the need for HL-7 interfaces and can help you: • Reduce incomplete lab orders and associated labor costs • Improve customer satisfaction and “stickiness” in your accounts • Grow both new and existing customer revenue
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     SmartLink Health
By: Progress     Published Date: Oct 09, 2017
As the digital revolution continues to transform how businesses interact with their audiences, consumers are increasingly demanding new forms of empowerment. Companies must address these demands to craft a better customer experience, especially as more brands begin to engage their audiences through mobile channels.
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     Progress
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