RSS feed Get our RSS feed

News by Topic

customer focus

Results 1 - 25 of 213Sort Results By: Published Date | Title | Company Name
By: IBM APAC     Published Date: May 14, 2019
Clients can realize the full potential of artificial intelligence (AI) and analytics with IBM’s deep industry expertise, technology solutions and capabilities and start to infuse intelligence into virtually every business decision and process. IBM’s AI & Analytics Services organization is helping enterprises get their data ready for AI and ultimately achieve stronger data-driven decisions; access deeper insights to provide improved customer care; and develop trust and confidence with AI-powered technologies focused on security, risk and compliance. Artificial intelligence (AI) is moving beyond the hype cycle, as more and more organizations seek to adopt AI-related technologies. These organizations are focusing on prioritizing functional areas and use cases, placing a stronger emphasis on topline growth, taking up a renewed interest in their data infrastructure and articulating greater unease about the skills of their knowledge workers. This report explores how they are approaching str
Tags : 
     IBM APAC
By: Group M_IBM Q2'19     Published Date: May 21, 2019
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes. The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus. In July 2017, IBM commission
Tags : 
     Group M_IBM Q2'19
By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
Tags : 
     Genesys
By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
     ASG Software Solutions
By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
Tags : 
     IFS
By: Dell EMC     Published Date: May 23, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help address the concerns of managing and protecting these increasingly important data capacities. While some vendors focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s disruptive capabilities.
Tags : 
     Dell EMC
By: Sage     Published Date: Nov 26, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work are changing. Employees are more diverse, mobile and technologically savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything from attracting and keeping the best talent to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better and
Tags : 
     Sage
By: Dell EMC     Published Date: Oct 13, 2016
Dell EMC is the world market leader in converged infrastructure and converged solutions. Through Dell EMC Converged Infrastructure and Solutions Dell EMC accelerates the adoption of converged infrastructure and cloud-based computing models that reduce IT costs while improving time to market. Dell EMC delivers the industry’s only fully integrated and virtualized cloud infrastructure systems, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure. VCE solutions are available through an extensive partner network.
Tags : converged solutions, it transformation, infrastructure systems, operations software, intel
     Dell EMC
By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
Every week InfoSight analyzes more than a trillion data points from more than 9,000 customers. How does this translate into true business value? By reducing your business risk with over Six-Nines of measured availability. By providing you with an infrastructure that gets “smarter” every single day. By empowering IT staff to focus on business priorities instead of mundane maintenance.
Tags : 
     Hewlett Packard Enterprise
By: Epicor     Published Date: Aug 29, 2018
Focus on your best customers and minimize time wasted on unprofitable partnerships to maximize LBM business growth through the benefits of the trending practice of customer stratification. Epicor BisTrack Software, an LBM-specific business software, provides all the tools and information you need to implement customer stratification and reap the benefits of knowing your customer’s buying habits and successes. Download the e-book from Epicor and: • Understand the Benefits of Stratification • Explore The Four Customer Types • Apply Strategies to Maximize Results • Sustain Success With a Focus on Customers
Tags : 
     Epicor
By: Oracle     Published Date: Mar 05, 2015
Is your organization truly meeting the expectations of your customers and delivering a differentiated experience that builds revenue growth and loyalty? Although there is currently a lot of focus on what constitutes the ideal digital experience, few organizations have successfully executed a strategy that takes the entire digital experience equation into consideration. Download this whitepaper now to learn the 5 keys to the digital experience equation and to read case stories on companies who have gotten it right.
Tags : oracle, commerce, empowerment, customer, e-commerce, content, marketing, retail ops
     Oracle
By: LogMeIn     Published Date: Mar 19, 2015
Companies have long emphasized touchpoints - the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger - and more important - picture: the customer's end-to-end journey. Download this white paper to learn more about customer experience.
Tags : customer experience, customer satisfaction, purchasing, customer journey, crm & customer care, marketing research, sales
     LogMeIn
By: LogMeIn     Published Date: Mar 19, 2015
Many organizations are making fundamental changes to their organizational structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. Our support organizations are adding new services, taking on new roles and responsibilities, engaging in different ways with their customers, and consolidating many operational functions to create a scalable delivery model that is focused on customer success and outcomes within a cost structure that meets the company’s revenue, cost, and margin goals. This report will explore some of these issues, and how support organizations can make the shift needed to meet their customers' needs.
Tags : delivery models, customer support, support services, service offerings, crm & customer care, marketing research, sales
     LogMeIn
By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
Tags : best practices, customer service, forrester, wave report, technology
     Pega
By: Adobe     Published Date: Aug 30, 2017
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
Tags : 
     Adobe
By: Adobe     Published Date: Mar 26, 2018
Marketing is moving toward a new kind of success, one that depends on truly knowing the customer. Throughout the industry, this focus is proving to be the path to better customer relationships and business growth.
Tags : 
     Adobe
By: Adobe     Published Date: Mar 27, 2018
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
Tags : 
     Adobe
By: Adobe     Published Date: Apr 23, 2018
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on: – General trends in retail banking, investment banking, and insurance – Internal structures their companies are using to execute digital transformation – The biggest threats/disruptions in the industry – The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention) – Main sources of sales and leads (digital + mobile are steadily increasing sources) – Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics) – Use of the cloud and AI to automate analysis and marketing – The importance of multichannel personalization – Innovation in the types/formats of products/services provided (leaders are focusing on i
Tags : 
     Adobe
By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
"Ponemon Institute surveyed 538 individuals in IT security who are familiar with credential stuffing and are responsible for the security of their companies’ Internet properties. According to respondents, the challenges in identifying who is accessing their websites using stolen credentials complicates the ability to prevent and remediate these attacks. The survey identified key stats about credential stuffing, including the costs organizations incur to prevent damage, and the financial consequences when attackers succeed. These costs are broken out into downtime, lost customers, remediation and fraud-related expenses. The survey also highlights the need for focused accountability and appropriate budget to protect businesses."
Tags : 
     Akamai Technologies
By: HPE     Published Date: Mar 23, 2015
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
Tags : 
     HPE
By: Micro Focus     Published Date: Jun 07, 2018
Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.
Tags : 
     Micro Focus
Start   Previous   1 2 3 4 5 6 7 8 9    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics