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customer communication

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By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Tags : oracle, service cloud, forrester report, contact centers
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Tags : oracle, service cloud, irobot, customer service, customer interaction
     Oracle Service Cloud
By: Oracle Social Cloud     Published Date: Jan 14, 2015
Did you know that 97% of business executives want social integrated across their enterprise? According to a recent Oracle global study, respondents nearly unanimously sang the praises of becoming a social business. Social gives you a window into the consumer like never before, revealing affinities that allow your business to understand and personalize engagements that build stronger customer relationships. Consumers don’t see social as a “marketing channel”. They just view it as part of their communications; it’s embedded in their daily mobile and digital experiences. Businesses should be thinking the same way. As Altimeter sees it, social business is the deep integration of social media and social methodologies into the organization to drive business impact
Tags : command center, social listening, influencers, digital, social marketing, social intelligence, cmo, oracle
     Oracle Social Cloud
By: PitneyBowes     Published Date: Sep 21, 2010
Mailstream Consulting can help drive revenue growth and reduce costs by improving net response and generating process improvements that help eliminate waste.
Tags : pitneybowes, net response, pitney bowes management services, postage, mailing services, postal, other
     PitneyBowes
By: Plantronics     Published Date: Oct 18, 2013
In the business world, the convergence of voice and data – as well as video and mobility – has evolved into unified communications, an enabler that is difficult to pigeonhole. Encompassing voice, data, video, mobility, and more, it can be located on site or it can be delivered/hosted from the “cloud”. Most important, UC ensures that information is available and people are reachable anytime, anywhere on almost any device of their choosing.
Tags : plantronics, uc solutions, end-users, communication integration, communication tools, collaborative processes, telecommuters, successful implementations
     Plantronics
By: Polycom     Published Date: Jul 30, 2014
In this MarketScope report, Gartner evaluated seven group video conferencing vendors on business model, customer experience, market responsiveness and track record, marketing execution, product strategy, and overall viability. They conclude that the introduction of personal and mobile endpoints is dramatically reshaping the landscape for group video collaboration, and that IT leaders should align their video portfolios for maximum utilization and strategic fit with their related investments in collaboration and unified communications.
Tags : marketscope, group video, system, business model, customer experience, marketing execution, market responsiveness, viability
     Polycom
By: Polycom     Published Date: Dec 18, 2014
A variety of technological, demographic and cultural forces are converging at this unique moment in history and stand poised to revolutionize the workplace of the future. Customers are demanding the ability to access the marketplace from anywhere, anytime and on any device; newer employees now expect the flexibility to collaborate continuously with customers and co-workers; and the future-oriented company is striving to make customer interaction and employee communication as invisible, seamless and intuitive as possible.
Tags : business, video, conference, multicultural, meetings, communication, cio, digital
     Polycom
By: Polycom     Published Date: Dec 18, 2014
In the next few years we shall see explosive growth in the use of video conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers. The technology has developed considerably from early adopters to its current form of mass market roll-out. It’s anticipated that nearly half of information workers will have some type of personal video solution in 2016, up from just 15% today. With video conferencing becoming a core component of IT infrastructure that enables communication and collaboration, businesses will be looking to providers of telephony, business applications and network infrastructure services to include this capability as part of their offering. This report will examine the basic components of the technology, considerations for deploying video conferencing solutions, and will introduce the Polycom® RealPresence® Platform to readers
Tags : business, video, conference, multicultural, meetings, communication, cio, digital
     Polycom
By: Polycom     Published Date: Mar 13, 2015
United Bank for Africa (UBA) Group is one of Africa’s leading financial institutions offering banking services to more than seven million customers via 750 branches in 18 African countries. With further offices in New York, London and Paris, UBA is connecting people and businesses across the world through retail and corporate banking, innovative cross-border payments, trade finance and investment banking. Over the past three years, UBA had undergone a period of rapid expansion that had seen affiliate banks in 16 African countries come on board. This expansion has naturally put the group’s communication infrastructure under pressure.
Tags : investment, security, financial transmission, profits, innovative technology, unified communication
     Polycom
By: Polycom     Published Date: Sep 09, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
Tags : 
     Polycom
By: Polycom     Published Date: Aug 16, 2017
"40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365. "
Tags : polycom, office 365, cloud, voice, skype
     Polycom
By: Polycom     Published Date: Aug 16, 2017
"Download this guide to learn how other SMBs are leveraging Office 365 with Polycom to bring together Office tools and communications to enable employees to connect with colleagues, customers, suppliers and business partners through every form of communication. With 3 new Skype for Business features, Microsoft and Polycom helping businesses improve productivity, efficiency, and collaboration. New features include: • Modern Voice with Cloud PBX, which will enable users to make and receive enterprise-grade calls from within Skype for Business Online. • PSTN conferencing which supports dial-in or dial-out to any device • Skype Meeting Broadcast for presentations to audiences of up to 10,000 "
Tags : polycom, office 365, skype for business, microsoft
     Polycom
By: Polycom     Published Date: Nov 29, 2016
40% of Skype for Business customers are now using the platform for voice communication, and many of these customers are now considering complementing the deployment with or shifting to Microsoft’s cloud suite, Office 365. When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, download the report for the 5 Key Considerations when Choosing Technology for Use with Office. 365.
Tags : 
     Polycom
By: Powered Inc.     Published Date: Mar 26, 2009
Read this report to learn how to harness the power of managed online communities to increase ROI and build relationships with your customers. Unlike other marketing programs, online communities allow businesses to engage with customers through a combination of expert content and online community interactions. Throughout the Customer Lifecycle - from Awareness to Advocacy – clients achieve measureable results with real-time data and insights.
Tags : powered, social marketing, roi, benchmarking, customer satisfaction, brand affinity, brand loyalty, customer lifecycle
     Powered Inc.
By: Progress Software     Published Date: Jul 20, 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
Tags : progress rpm brochure, progress software, telecom, progress datasheet, rpm datahsheet, rpm brochure, progress brochure, responsive process management
     Progress Software
By: Quocirca     Published Date: Sep 18, 2008
Even when facing challenging economic times, businesses still need to communicate and rely on technology to connect with customers, partners, suppliers and their own employees. Cutting back on communications spending will have a negative effect in a long downturn.  It will leave any business that does so with fewer options when conditions improve and at a disadvantage compared to competitors that continue to invest.  However, there are 10 steps that can be taken to grow the value and use of communications, while controlling costs.
Tags : telecom, telecoms, quocirca
     Quocirca
By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
Tags : qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
     Qwest Business.
By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
Tags : lan, voip, business communication, wan, pbx
     RCN Business
By: RenderX     Published Date: May 27, 2008
If you're producing transactional customer communications such as statements, invoices, policy notifications, or shipping documents, you probably already have some of the basic elements you need to start using TransPromo to take your marketing campaigns to the next level. TransPromo advertising in a PDF, PostScript and AFP electronic and print format can easily be injected into your application with RenderX.
Tags : transpromo, xml, xsl fo, pdf, postscript, afp, xep, direct advertising
     RenderX
By: Ring Central     Published Date: Aug 28, 2013
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
Tags : cloud based system, business phone system. cloud based, telecom, business process, business communications, corporate communications
     Ring Central
By: Ring Central     Published Date: Aug 28, 2013
Business of all sizes have a fundamental reliance on their communications infrastructure. We use it to interact with our colleagues, our customers, partners and suppliers and for them to communicate with us. Our ability to effectively communicate defines our capacity to conduct our business successfully. This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution. It will provide you with the tools you will need to start.
Tags : phone solution, advice and considerations, ring central, communication, business communication, corporate communication, business decisions, communications infrastructure
     Ring Central
By: RingCentral     Published Date: Dec 05, 2013
Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. Click here to read how leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
Tags : internet, ringcentral, ring central, business internet, business phone, cloud phone, cloud computing, cloud services
     RingCentral
By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, it’s natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if you’re looking for creative and effective ways to stimulate employee engagement while also driving business results, you’ll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Where’s the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
Tags : 
     Rosetta Stone
By: SAP     Published Date: Mar 28, 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified interactions across marketing, sales, and service processes.
Tags : sap bcm, sap crm, cebp
     SAP
By: SAS     Published Date: Aug 03, 2016
Sixteen years ago, Seth Godin wrote one of my favorite industry books, Permission Marketing, which would prove to be eerily prophetic. Godin advocated a revolutionary approach to “turning strangers into friends and friends into customers” by eschewing traditional unsolicited marketing communications. Instead, he suggested that companies “date” their customers – first offering incentives to engage (essentially asking for permission to interact, possibly with a freebie or discount), then using the knowledge gleaned from those interactions to speak to customers as friends.
Tags : best practices, communication, marketing, industry books
     SAS
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