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By: The Logic Group     Published Date: Jun 07, 2011
If you are a business that accepts credit or debit card payments then achieving PCI DSS compliance is an industry requirement. But how can you make it work for your business & prevent it becoming an exercise in box ticking?
Tags : pci dss, compliance, credit card data, debit card data, customer data, retail, payments
     The Logic Group
By: Dell Storage     Published Date: Aug 14, 2012
Engagement with customers online has evolved from novelty to necessity, with an estimated $202 billion spent in 2011 and projected 10% growth to $327 billion in 2016, according to Forrester Research. Businesses are maneuvering to connect with the growing pool of online customers, but the move to eCommerce brings new security risks with the exchange of sensitive consumer information, including cardholder data and personally identifiable information that can enable identity theft. At stake is reputation of brand, ongoing access to merchant credit lines, and substantial penalties and remediation in the event of a breach. This white paper elucidates the aspects of PCI DSS (Payment Card Industry Data Security Standards) compliance that must be considered when choosing a secure environment for servers involved in eCommerce. Whether deciding to outsource or keep data hosting in-house, any company collecting, storing or transmitting customer cardholder data needs to be compliant, and this document helps pinpoint the specific concerns and standards a company should be aware of when choosing how to keep their data secure. Understanding requirements and best practices for security policies and procedures, physical safeguards, and security technologies is essential to establishing cardholder data security and meeting QSA and SAQ audit requirements.
Tags : pci, compliant, data, centers, engagement, connect, ecommerce, compliance
     Dell Storage
By: Oracle     Published Date: Feb 28, 2012
Combining customer data and social media presents an enormous opportunity for merchants. Industry observers contend that this shift, which some have called "social CRM" or "sCRM," represents the next great wave in online commerce. Read more now!
Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
     Oracle
By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
Tags : customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
     IBM
By: IBM     Published Date: Aug 08, 2012
This white paper examines the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels. Discover the implications of social media for marketing and sales, as well as IT. And learn the how and why social media tools and applications can be integrated with existing technology investments.
Tags : social media analytics, consumer insight, marketing digitization, ibm, facebook, strategic considerations, lower cost, influence
     IBM
By: SendGrid     Published Date: Jun 27, 2012
When you become a SendGrid customer, you gain instant access to data, tools and services that will help you quickly integrate with our system and measure delivery effectiveness to better manage your transactional email.
Tags : api, sendgrid
     SendGrid
By: Adobe     Published Date: Jan 31, 2013
In order to drive effectiveness and improve efficiency, CMOs require analytical insights to make and execute marketing decisions. Download this Gartner report to learn more.
Tags : marketing analytics, customer life cycle, data management, marketing insights, market research
     Adobe
By: Adobe     Published Date: Aug 22, 2013
Some people want more "likes" because their goal is increased awareness. Others may struggle with losing customers and want improved customer service to reduce churn rates. Whichever challenge your strategy is trying to solve, you will find only a short-term solution if you deal with each challenge in isolation. What you need is an integrated approach that puts social media at the heart of your business as a solid foundation for long-term growth.
Tags : customer experience management, social media data, web trends and analytics, social media, social media marketing
     Adobe
By: CDW     Published Date: Sep 15, 2014
WHEN IT COMES TO DATA CENTER OPTIMIZATION, IT’S NOT JUST WHAT YOU KNOW. IT’S WHO YOU KNOW. That’s why we partner with leading vendors like EMC. They offer a wide range of devices for primary storage, archiving, backup, recovery and data center management. And with years of experience in EMC deployments, CDW has the experts and the expertise to make them work for you. Together, we give our customers access to the latest technologies that help optimize their data centers to keep their organizations running smoothly.
Tags : data, optimization, experts, backup, recovery, technologies, organizations, vendor
     CDW
By: Verint     Published Date: Apr 24, 2013
Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.
Tags : case study, big data, organization, desktop process analytics, process management, analytics, workforce management
     Verint
By: HP and Intel ®     Published Date: May 02, 2013
This paper summarizes and evaluates the prevalence and efficacy of data center virtualization deployments, as well as the hardware that supports them. The conclusions drawn from this report are based on analysis of both quantitative market research and two qualitative interviews with a CIO and CTO in healthcare and finance, respectively. Each customer, referred to ESG by Hewlett-Packard (HP), had extensive experience deploying both server and desktop virtualization. The goal of the study was to determine the IT and business drivers to adoption of virtualization technologies, the expected and realized benefits, ensuing infrastructure decisions, future outlook of the data center, and best practices for deployment.
Tags : 
     HP and Intel ®
By: HP and Intel ®     Published Date: May 06, 2013
This paper summarizes and evaluates the prevalence and efficacy of data center virtualization deployments, as well as the hardware that supports them. The conclusions drawn from this report are based on analysis of both quantitative market research and two qualitative interviews with a CIO and CTO in healthcare and finance, respectively. Each customer, referred to ESG by Hewlett-Packard (HP), had extensive experience deploying both server and desktop virtualization. The goal of the study was to determine the IT and business drivers to adoption of virtual technologies, the expected and realized benefits, ensuing infrastructure decisions,future outlook of the data center, and best practices for deployment.
Tags : data center, virtualization, data center management, automation, agile, storage, van, virtual application network
     HP and Intel ®
By: Lenovo and Microsoft     Published Date: Oct 17, 2016
Is Windows 10 right for your business? Get All the Answers in This Comprehensive Guide to Windows 10. Making the decision to upgrade your OS in a multi-platform environment can be scary, and worse, risky! Put your mind at ease with this detailed guide to Windows 10 and Enterprise: Upgrade the Way You Work. You'll get details on: • All the new features • Security upgrades • Migration options Get the whitepaper now.
Tags : technology solutions, customer feedback, software, data security, encryption, cyberattacks
     Lenovo and Microsoft
By: Oracle     Published Date: Oct 25, 2013
Learn how to provide the same experience across all devices and avoid the need for duplicate data entry, which might limit access to customer data or create errors.
Tags : leverage, mobility, sales, customer data, data, devices, mobile, tablet
     Oracle
By: Amazon Web Services, Inc     Published Date: Sep 19, 2013
Amazon Web Services (AWS) provides a secure and dependable environment for deploying Microsoft Exchange Server 2010. Customers can use their existing Windows Server applications licenses, such as MS Exchange or SharePoint, on AWS without paying additional licensing fees. Take advantage of the pay-as-you-go-pricing, scalability, and data integrity of the AWS Cloud to run your Exchange Server workloads today. Download the Planning and Implementation Guide to learn more.
Tags : aws exchange, microsoft exchange, micrsoft exchange server, microsoft exchange download, microsoft exchange server download, ms exchange, ms exchange server, ms exchange download
     Amazon Web Services, Inc
By: Oracle     Published Date: Nov 05, 2013
As social media use has grown, an urgent need has emerged to correlate the information generated through social data with existing consumer information, and integrate it with sophisticated data management systems. This white paper describes how organizations can blend social insights with more-traditional data in an integrated customer data hub to optimize social strategies and create outreach efforts, new products, and campaigns grounded in real-time, repeatable, automated, and scalable analysis.
Tags : business intelligence, integrated marketing, social media strategy, content marketing, insight, social data, customer hub, social analytics
     Oracle
By: Oracle     Published Date: Mar 22, 2018
The Staatsbetrieb Sächsische Informatik Dienste (SID) is the German Federal State of Saxony’s central IT service provider. SID supports the state administration with cutting-edge information technology and provides expert advice to its customers on all IT matters. Its brief includes the development, introduction, operation and maintenance of IT processes, planning, operation and administration of the IT infrastructure, and central IT procurement. SID had been operating Oracle Databases at its datacenters for many years, running on IA64 hardware. However, this older technology had to be replaced for technical and financial reasons, while SID wanted to leverage the project to re-engineer its Oracle Database infrastructure. The project was initially financed and realized for migrating the IT system FÖMISAX (Landeseinheitliche Fördermitteldatenbank des Freistaates Sachsen), the State of Saxony’s subsidies database.
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     Oracle
By: Symantec     Published Date: Oct 07, 2014
The rising intensity and sophisticated nature of cyber-attacks has created a precarious environment for businesses charged with protecting their customers’ personal data. In 2012, credit card and debit card fraud resulted in losses amounting to $11.27 billion. In January 2014 alone, a single cyber-attack exposed more than 105 million identities. To steal this data, one option is to target the point at which a retailer first acquires that card data – the Point-of-Sale (PoS) system. PoS systems are increasingly being targeted by these attackers, which is why it's more important than ever to protect these devices and the systems they are connected to. Read more into the research on these attacks in this Symantec Security Response special report.
Tags : point of sale systems, cyber-attacks, precarious environment, fraud, personal data, pos, security response, security
     Symantec
By: Symantec     Published Date: Dec 04, 2014
With 93% of people doing at least some of their holiday-season shopping with online merchants, e-tailers of every kind need to get their websites in gear and ensure their customers feel confident shopping on their site. Whether it’s shopping online, in store pick-up, or even browsing and wish lists, customers are offering you an unprecedented amount of data and sales this season. But fail to keep your customers safe with good website security, and all you’ll get is a lump of coal in your stocking.
Tags : online merchants, e-tailers, holiday, holiday season, website security, shopping, security
     Symantec
By: IBM     Published Date: Aug 06, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
Tags : ibm, insurance, data, big data, analytics, solutions
     IBM
By: IBM     Published Date: Aug 06, 2014
For banks today, having more ways to communicate with customers is a good thing. But it has also made it harder for banks to figure out where and how to most profitably commit their marketing resources. Leveraging predictive analytics, First Tennessee Bank is applying the ultimate acid test. It’s combining a granular understanding of the needs of customer segments with real P&L data to optimize its marketing spend, focusing on programs that deliver the highest ROI. First Tennessee’s ability to target its campaigns more intelligently has increased its response rate by 3.1 percent, cut key marketing costs by nearly 20 percent and enables the bank to get the most from its resources.
Tags : ibm, banking, analytics, roi, marketing, p&l, data, emerging marketing
     IBM
By: IBM     Published Date: Aug 06, 2014
Customer Profitability Analytics enables banks to analyze customer, account, product, and transaction data and apply costing models to determine a bank-wide view of profitability. Applying predictive analytics, they can model future behavior and derive a lifetime value for each customer.
Tags : ibm, banking, customer, profit, analytics, costing models
     IBM
By: Oracle     Published Date: Jan 07, 2014
38 minute webcast discussing the rise of the empowered consumer and how consumers have changed the B2C relationship forever.
Tags : customer experience, customer insight, cmo and cio relationship, marketing and technology collaboration, cmo and cio collaboration, socially enabled enterprise, social business, social listening
     Oracle
By: HP     Published Date: Jan 26, 2015
Knowing how customers use the products and services you provide helps you improve what you offer, which helps you retain more customers, and attract new ones. This vital knowledge requires the analysis of traditional business data, machine data, and human information.
Tags : big data, hp haven, scalable, secure data platform, ecosystem, security
     HP
By: Gigya     Published Date: May 14, 2014
This guide takes an in-depth look at 3 of the main hurdles facing IT today and the solutions that can be used to better navigate this new identity ecosystem.
Tags : social login, gamification, social plugin, rating and review software, user management tool, social user management software, social customer tool, social consumer data
     Gigya
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