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customer insight

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By: IBM     Published Date: Jan 02, 2014
Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information---based decisions faster and better, improves operational efficiencies, and boosts the bottom line. Midsize businesses are increasingly eager to reap similar benefits. Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information---based decisions faster and better, improves operational efficiencies, and boosts the bottom line. Midsize businesses are increasingly eager to reap similar benefits.
Tags : ibm, business analytics, midsize businesses, geeknet, business intelligence, customer volatility, market volatility, variety of data
     IBM
By: IBM     Published Date: Feb 04, 2014
Explore the top five practices in today's customer-data-driven supply chain and examine the impact of using customer data on key supply chain metrics.
Tags : ibm, aberdeen group, analytics report, customer data, data-driven, supply chain, best practices, social shopping
     IBM
By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
Tags : gigya, anonymity, user data, social networking, social networks, customer engagement, customer experience, user insight
     Gigya
By: Clicktale     Published Date: Oct 14, 2015
As marketers, we rely on metrics to measure our success or failure. But how effective are traditional analytics? When metrics can’t see beyond the mouse click, how can we understand what the people behind the screen are experiencing? How can we know what happened before the click, or what happens after? ClickTale’s newest eBook will show you how Digital Customer Experience metrics help you look past the numbers, and understand what your customers and visitors are really experiencing on your website. Download Digital Customer Experience Metrics: Uncovering the Behavior behind the Numbers now, and start turning metrics into actionable understanding!
Tags : engagement metrics, engagement optimization, website optimization, web analytics, website analytics, website engagement, user experience, user interface
     Clicktale
By: Clicktale     Published Date: Oct 27, 2015
Forms can make or break your business goals. How do yours stack up? In our newest e-book, How Forms Can Confuse, Confound and Chase Your Customers Away, we take a look at some common form pitfalls. Check it out!
Tags : conversion optmization, forms optimization, website optimization, web forms, website analytics, website engagement, user experience, user interface
     Clicktale
By: Clicktale     Published Date: Sep 26, 2016
In this first paper of the Clicktale Psychology and Customer Experience Series, we examine how retailers can leverage personality type to reach visitors more effectively, raise conversions, and keep customers coming back. Learn how you can harness buyer personality insights to grow your online business.
Tags : clicktale, psychology, customer experience, customer reach, conversions, customer retention, website development, internet marketing
     Clicktale
By: Microsoft Office 365     Published Date: Apr 05, 2016
The #1 factor driving customer loyalty is the sales experience. This e-book shows you how to transform your sales organization to deliver an amazing customer experience by adopting modern sales productivity technologies. It can help you: Leverage sales insights to find the best prospects Communicate and collaborate efficiently from within your CRM tools to improve sales productivity Manage opportunities through a guided sales process for more effective selling Download this e-book now to learn how to help your sales teams stay focused, win faster, and build trust.
Tags : 
     Microsoft Office 365
By: CrowdTwist     Published Date: Apr 18, 2016
Retaining customers in a loyalty program requires deep insights and proper incentives to demonstrate your knowledge about consumers and their value to your brand. This whitepaper offers key strategies to help you keep the customers you have.
Tags : retention, customer, loyalty, strategy, consumers, insights, emerging marketing, social media
     CrowdTwist
By: Microsoft Office 365     Published Date: Apr 14, 2016
The #1 factor driving customer loyalty is the sales experience. This e-book shows you how to transform your sales organization to deliver an amazing customer experience by adopting modern sales productivity technologies. It can help you: Leverage sales insights to find the best prospects Communicate and collaborate efficiently from within your CRM tools to improve sales productivity Manage opportunities through a guided sales process for more effective selling Download this e-book now to learn how to help your sales teams stay focused, win faster, and build trust.
Tags : 
     Microsoft Office 365
By: IBM     Published Date: Mar 31, 2016
"Colorado-based, Elevations Credit Union has transformed their organizational performance, reducing the average time to fund a home equity loan by 61% and increasing the number of loans that each underwriter handles by 71%. By modeling, analyzing, and improving their existing processes, Elevations has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. Carla Wolfe, Senior Business Analyst at Elevations Credit Union will describe their process discovery journey, and how it has led to remarkable changes in their organization. Along the way they've also accumulated several performance awards, including the 2013 Rocky Mountain Performance Excellence PEAK award, and plan to be a 2014 applicant for the prestigious National Malcolm Baldrige
Tags : ibm, middleware, ibm blueworks live, process improvement, organizational performance, cloud
     IBM
By: IBM     Published Date: Jul 05, 2016
Learn about the importance of cognitive data to workflows and BPM, how cognitive business operations improve engagements with customers and partners, and how Watson APIs bring insight and learning to BPM
Tags : ibm, smarter process, application services, bpm, api
     IBM
By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
Tags : ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services
     IBM
By: IBM     Published Date: Jul 31, 2015
In its "Restoring Connections" paper based on research of telecommunications firms, IBM ‘s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
Tags : ibm, telco, customer analytics, csps, consumer behavior, brand loyalty, personalized engagement, big data
     IBM
By: IBM     Published Date: Oct 06, 2014
IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.
Tags : social media, advanced analytics, customer insight, social media analytics
     IBM
By: Jive     Published Date: Apr 10, 2014
Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees. If your organization seeks to gain insights from your customers and help them get the most out of your products and services, these case studies, ideas, and best practices will provide you with some actionable encouragement.
Tags : reachmail, customer relationships, engagement, customer support, best practices, crm & customer care
     Jive
By: Jive     Published Date: Feb 12, 2015
Setting up and maintaining and external collaboration initiative can be big investment of time, knowledge and money. Despite this, collaboration with customers is worth the effort, leading to a variety of benefits, including lower cost of customer service, better marketing insights and analysis, development of more innovative and high-need products, and developing long-term relationships with customers. In this whitepaper, learn 7 ways successful organizations have turned interactions in customer communities into cost savings, revenue and profit.
Tags : customer service, collaboration, roi, innovation, revenue, profit, savings, money
     Jive
By: SPSS     Published Date: Jun 30, 2009
This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies.
Tags : spss, roi, customer interactions, predictive analytics, return on investment, predictive insight, crm, customer relationship management
     SPSS
By: SPSS     Published Date: Jun 30, 2009
This paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation and improving the predictive capabilities of the IT organization.
Tags : predictive enterprise, spss, enterprise feedback management, efm, customer-driven innovation, crm, customer relationship management, customer experience
     SPSS
By: SPSS, Inc.     Published Date: Mar 31, 2009
This paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation and improving the predictive capabilities of the IT organization.
Tags : predictive enterprise, spss, enterprise feedback management, efm, customer-driven innovation, crm, customer relationship management, customer experience
     SPSS, Inc.
By: SPSS, Inc.     Published Date: Mar 31, 2009
This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies.
Tags : spss, roi, customer interactions, predictive analytics, return on investment, predictive insight, crm, customer relationship management
     SPSS, Inc.
By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
Tags : tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies
     Tippit, CRM
By: Avocent     Published Date: Mar 15, 2011
In this brief paper, we'll address some of the best practices we've observed our customers implementing with the Avocent Corporation network infrastructure management technology. You will take away some useful insights on how to best work toward meeting your end goals.
Tags : infrastructure, network device management, device, network management, avocent, emerson
     Avocent
By: Bridgeline Digital     Published Date: Sep 26, 2013
Contemporary B2B customers are demanding, savvy, connected 24/7 and definitely mobile. How do B2B marketers satisfy this new evolving customer profile? Firms that lead in the next decade will be those that use customer knowledge to engage and delight buyers and win their business and loyalty away from competitors.
Tags : b2b marketing, b2b strategy, customer insights, web analytics, branding, data management/analytics
     Bridgeline Digital
By: Viavi Solutions     Published Date: Sep 30, 2016
Organizations planning to migrate all or a portion of their applications or services to a public cloud environment will benefit from the experiences of early adopters. As a leader in hybrid IT monitoring, Viavi Solutions® has been involved at all stages of the cloud-migration life cycle: during assessment, implementation, and after deployment. Based on Viavi’s and our technology partners’ experience and many conversations with customers, prospects, and others in the industry, this white paper offers insight into 6 key questions regarding cloud adoptions: 1. Why Migrate 2. What to Migrate 3. What are the Steps to Cloud Migration 4. When to Migrate 5. Where to Migrate 6. Who to Ask for More Help
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     Viavi Solutions
By: Oracle     Published Date: Jan 07, 2014
Who are the top brands on Instagram, and what are their secrets to success with visuals - image and video - in this white-hot platform?
Tags : socially enabled enterprise, social business, social marketing, social media management, social relationship management, social marketing platform, social marketing tools, social media marketing
     Oracle
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