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By: IBM     Published Date: Apr 10, 2012
Join us to hear how Social Business practices can help address these challenges by: delivering value to empowered customers; fostering lasting connections; capturing value and measuring results.
Tags : ibm, marketing, social business, cmo, customer satisfaction, customer connection, interactive marketing, crm solutions/software
     IBM
By: IBM     Published Date: Jul 24, 2012
View this brief video to discover how customer analytics provides unique insights on an individual customer level that can help prevent high-value customers from leaving and sell additional services to current customers.
Tags : customer analytics, customer satisfaction, loyalty, ibm, insights, market research
     IBM
By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
Tags : customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
     IBM
By: IBM     Published Date: Jan 17, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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     IBM
By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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     IBM
By: IBM     Published Date: Mar 12, 2013
A new study by Solitaire Interglobal Ltd. (SIL) shows that the integrated IBM Power security stack offers a wide range of benefits to the organizations including high customer satisfaction and a significantly lower TCO compared to others - Read now.
Tags : security, ibm power security, ibm, high customer satisfaction, tco, report
     IBM
By: IBM     Published Date: Oct 15, 2013
Marketers’ biggest challenges and opportunities reveal the rise of the empowered customer
Tags : customer experience, social media, changing market, digital world, shifting new channels, exceptional customer experience, ibm, technology adoption
     IBM
By: IBM     Published Date: Oct 31, 2013
Improve customer satisfaction, identify trends and make smarter marketing decisions with IBM Social Media Analytics.
Tags : social media, big data, data-driven marketing, marketing analytics, performance analytics, business analytics, metrics, data
     IBM
By: IBM     Published Date: Feb 05, 2014
This Analyst Insight will look at how leading organizations are influencing average order value, customer conversion, and customer satisfaction through the integration of site search with precision marketing and product content management. Besides examining the key drivers and pain points organizations are facing in relation to their search strategy, this report will look at the key differentiating strategies, capabilities, and technologies that are driving success in the digital era.
Tags : ibm, aberdeen group, merchandising, ecommerce, content management, marketing, order value, customer conversion
     IBM
By: IBM     Published Date: Feb 27, 2014
Agile methods are increasingly popular in application, enterprise and embedded development. Yet the question remains: Do the 12 agile principles apply to more than just software? Find out how leading companies are beginning to exploit agile's iterative processes for far more than software.
Tags : ibm, ibm software, product development, systems engineering, agile organization, embedded development, enterprise, application
     IBM
By: IBM     Published Date: Jul 09, 2014
PreClear from Drivewyze is a new weigh-station bypass service that uses cellular and GPS technology to save truckers time, money, and fuel. Drivewyze recently partnered with IBM to migrate its production environment to an IBM SmartCloud Enterprise+ infrastructure. In this recently published case study, you can read about the challenges Drivewyze was facing and why they chose an IBM solution. You’ll also learn how Drivewyze eliminated the need for additional resources to manage its infrastructure, reined in IT costs with a fully managed model and increased customer satisfaction with near real-time scaling to swiftly meet growth in market demand. Learn how to leverage the cloud to transform and expand your own business. Read the case study today.
Tags : ibm, it infrastructure, infrastructure management, ibm smartcloud, cloud, cloud computing, it costs, mobile technology
     IBM
By: IBM     Published Date: Aug 14, 2014
Learn how online merchants can use recommendations technology to provide shoppers with a personalized website experience. Find out what key characteristics you need in a recommendations engine, and explore strategies to increase sales and customer satisfaction.
Tags : lift, loyalty, personalized product, recommendations, online merchants, technology, website experience, strategies
     IBM
By: IBM     Published Date: Oct 01, 2014
Gaining a more complete, trusted view of customers is a strategic goal of most organizations. The challenge is that information about customers is typically managed and stored in many different applications, management systems and data silos. And this challenge is often compounded by a lack of consistency from one application to the next. The combination of IBM InfoSphere Data Explorer and IBM InfoSphere Master Data Management addresses these challenges by creating a single, combined, trusted 360-degree view of all data related to customers, accounts, products and other entities. The combined solution enables organizations to gain a deeper understanding of customer sentiment, increase customer loyalty and satisfaction, and get the right information to the right people to provide customers what they need to solve problems, cross-sell and up-sell.
Tags : data integration, customer loyalty, customer service, big data
     IBM
By: IBM     Published Date: Oct 22, 2014
Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Learn how to harness that data to provide great customer service.
Tags : customer service, service quality, customer satisfaction, content management
     IBM
By: IBM     Published Date: Jan 06, 2015
The basis of innovation and competing aggressively depends deeply on a company's individual ability to unlock and access its wells of expertise and knowledge, and applying it quickly to today's business challenges in front of and with their customers. Watch this webcast to learn how companies are turning to social capabilities with renewed interest to improve their market positioning and attract and retain the best talent available.
Tags : social capabilities, social technologies, market positioning, customer satisfaction
     IBM
By: IBM     Published Date: Feb 04, 2015
Today, business growth is centered on human creativity and innovation. Business leaders can take advantage of PaaS solutions such as IBM Bluemix to help address the challenges posed by the innovation economy, implement new business models and help increase customer satisfaction.
Tags : apis, mobile apps, iot, paas solutions, ibm bluemix
     IBM
By: IBM     Published Date: Mar 18, 2015
Read this research report to see the results of Vanson Bourne’s survey of 360 line of business managers from around the world and a range of industries to learn how business and IT can align priorities in order to create seamless B2B integration. Learn how effective synchronization can improve strategic relationships, ensure compliance, reduce costs and increase revenue.
Tags : b2b integration, compliance, b2b networks, integration gap, impediment, customer satisfaction, integration initiatives
     IBM
By: IBM     Published Date: Mar 18, 2015
Read the 2014 IDC MarketScape for Worldwide B2B Integration Gateway Software to learn what’s causing so many businesses to adopt advanced integration solutions, and discover why IBM is positioned as a Leader in this vendor assessment.
Tags : b2b integration, compliance, b2b networks, integration gap, impediment, customer satisfaction, integration initiatives, integration gateway
     IBM
By: IBM     Published Date: Apr 06, 2015
How effective is your mobile app development process when it comes to meeting customer needs and business objectives? IBM commissioned Forrester to identify the key drivers of successful mobile apps and the costs of failure -- for both customer-facing and enterprise applications. Watch the webcast to understand the key cost drivers and why it’s more important than ever to get this right due to what Forrester calls the “mobile mind shift.” IBM customer, Bank of Montreal, also shares their mobile app dev story. A good app can increase traffic, sales, productivity and brand satisfaction. And a bad app will do the opposite (you could risk doubling your costs if you’re not mindful of the key cost drivers).
Tags : mobile app development, customer-facing applications, enterprise applications, ibm, mobile moments, traffic, sales, productivity
     IBM
By: IBM     Published Date: Apr 09, 2015
Confused by all the agile advice? Relax! With Agile For Dummies by your side you’ll learn the fundamentals of agile and how to increase the productivity of your software teams while enabling them to produce higher-quality solutions that better fulfill customer needs much faster.
Tags : agile, ibm, productivity, software teams, customer satisfaction
     IBM
By: IBM     Published Date: Apr 09, 2015
Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
Tags : user identities, ibm, user access privileges, customer satisfaction, information access, cloud, security risks, security
     IBM
By: IBM     Published Date: Apr 13, 2015
IDC Retail Insights defines omni-channel merchandise optimization as the set of technologies, data assets, skills, processes, and management intent required to develop and maintain sets of targeted and localized offers that best satisfy important business objectives. These goals include customer satisfaction, customer lifetime value, and category, channel, and corporate performance. By "offers," IDC Retail Insights means the broad set of attributes that characterize assortments, products, services, prices, utility, and convenience that match customers' buying criteria and shopping behaviors. Targeted and localized offers present a compelling "choice set" that satisfies and delights consumers. Download this white paper to read the questions posed by IBM to Greg Girard, program director of Omni-Channel Analytics Strategies at IDC Retail Insights, on behalf of IBM's customers.
Tags : omni-channel merchandise, ibm, targeted offers, localized offers, customer satisfaction, corporate performance, emerging marketing, internet marketing
     IBM
By: IBM     Published Date: Apr 15, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
Tags : ibm, mobile computing, customer satisfaction, mobile experience, optimization, customer centric
     IBM
By: IBM     Published Date: Apr 15, 2015
Business Process Management For Dummies, IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions. Chapter 1:Understanding BPM Chapter 2: Getting Started with BPM Chapter 3: Putting BPM to Work for your Organization Chapter 4: Improving BPM Automation and Decision Management Chapter 5: Checking out BPM Success Stories Chapter 6: Reasons to Choose BPM from IBM
Tags : ibm, dummies, business process management, business intelligence, best practices, automation
     IBM
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