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customer satisfaction

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By: Intel® Services     Published Date: Aug 15, 2014
With mobile hitting the mainstream, travel suppliers and intermediaries need to evolve their mobile offerings in order to satisfy the always-connected traveler.
Tags : consumer experience, api management, booking and purchase, datal flow, customer satisfaction
     Intel® Services
By: Intel® Services     Published Date: Aug 12, 2014
In this guide we describe how APIs and API management offer a unique opportunity for both travel suppliers and intermediaries to better control their own destinies while increasing customer satisfaction.
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     Intel® Services
By: Interactive Intelligence     Published Date: Jul 21, 2010
DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.
Tags : interactive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 14, 2012
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
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     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 21, 2013
The modern contact center is a company's primary resource for delivering a differentiated customer experience and driving efficient and cost-effective customer satisfaction. Top tier contact centers make regular investments in advanced technologies.
Tags : implementing skills, routing, interactive intelligence
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 27, 2013
This paper examines 3 major elements of WFO: Analytics, Quality Management and Workforce Management, and discusses how and where to incorporate them into your strategic plan.
Tags : workforce optimization, customer satisfaction, loyalty, competitve advantage, hiring plan, interactive intelligence, crm & customer care, marketing research
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
     Interactive Intelligence
By: Iterable     Published Date: Nov 28, 2018
With the rise of consumer demands for highly personalized products and services comes the necessity of creating a unified brand experience. Research shows that a cross-channel marketing strategy delivers 3X more effective campaigns and 23X higher rates of customer satisfaction. In Iterable’s Cross-Channel Engagement Benchmark Report, we demonstrate that brands continue to prioritize email above mobile, web and direct mail messaging. We surveyed 200+ Iterable customers (49% Enterprise & 51% Mid-Market) to learn which channels and campaigns had the most success in 2018. To find out the results, download a copy of our hot-off-the-press — 2018 Cross-Channel Engagement Benchmark Report. The Top Takeaways: • The status quo when it comes to B2C marketing outreach • How marketers are engaging customers throughout the lifecycle • Expert commentary from our partners and customers
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     Iterable
By: Jive     Published Date: Apr 20, 2010
Learn how VMware used Jive's Social Business Software to earn additional revenue and reduce event management costs. Download this free white paper from Jive Software now!
Tags : jive software, social platform, social media, vmware, virtualization, vmware, customer satisfaction, social media marketing
     Jive
By: Jive     Published Date: Apr 10, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
Tags : jive, customer service, cut support costs, customers
     Jive
By: Jive     Published Date: Feb 13, 2014
The Customer Service Balancing Act
Tags : jive, customer service, customer satisfaction, social media, social business, search marketing
     Jive
By: Jive Software     Published Date: Mar 09, 2012
Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
Tags : customer satisfaction, customer service, jive, technology, support, technical support
     Jive Software
By: Jive Software     Published Date: Mar 29, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
Tags : customer service, client service, customer retention, communication, social, social media, crm & customer care, sales
     Jive Software
By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Tags : jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support
     Jive Software
By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
Tags : logmein, customer satisfaction, support services, service experience, hdi, technical support
     join.me
By: join.me     Published Date: Jan 29, 2014
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
Tags : logmein, logmein rescue, customer service, customer support, customer satisfaction, remote support, customer experience/engagement
     join.me
By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
Tags : kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
     KANA®, A Verint® Company
By: Kaseya     Published Date: Aug 25, 2014
Although providing significant business benefits, recent technological advances in mobility, cloud computing and big data have also dramatically complicated the task of managing IT resources. Mitigating the challenges associated with these technologies allows IT organizations to satisfy existing SLAs and leverage technology to support innovative new services which are designed to improve productivity, collaboration and customer satisfaction. Download now to learn about Kaseya's solutions!
Tags : kaseya, hybrid it, business, big data, cloud, slas, technology
     Kaseya
By: Kronos     Published Date: Sep 20, 2018
Consumer engagement is always top of mind for retailers, however brands are learning the best way to engage omnichannel shoppers at store-level is through its most knowledgable, motivated employees. Taking a lesson from their own consumer engagement strategies, innovative brands are turning to employee engagement initiatives designed to motivate associates, drive productivity, cultivate career paths, and most importantly, create more committed employees eager to drive customer satisfaction.
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     Kronos
By: Kronos     Published Date: Sep 24, 2018
How retail associates feel about their workplace is more critical than ever to sales, brand image, and customer satisfaction. That’s why retailers who want to stay competitive and relevant to shoppers are using workforce management technology to engage their employees for success. RIS News recently surveyed senior retail executives to learn their views on the value of employee engagement and what they’re doing — or not — to leverage it for stellar business results.
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     Kronos
By: Landis + Gyr     Published Date: May 30, 2017
Learn how five asset management strategies have evolved to unlock real-time data. Today, many utilities are developing transformative, data-driven asset management strategies that build on their advanced metering infrastructure (AMI) investments. The results? Improved reliability, customer satisfaction, efficiency, and long-term planning. In this white paper, we examine the relationship between asset management and technology: • How technology advances have driven the evolution of asset management • 5 asset management strategies built on real-time data • How you can prepare for a distribution-centric world
Tags : asset management, analytics, data, ami, landis
     Landis + Gyr
By: Litmos     Published Date: Apr 23, 2015
Download this list of the 10 Rules of Retail Sales training to learn how to optimize employee performance and improve your customers' experience.
Tags : retail sales training, merchandising campaigns, customer satisfaction, merchandise displays, mobile devices, litmos
     Litmos
By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
     Logicalis
By: Logicalis     Published Date: Mar 27, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience
     Logicalis
By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
Tags : ceridian, high-quality support, customer support, human resources software, hr technology, payroll
     LogMeIn
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