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By: DocuSign     Published Date: May 29, 2014
Few business processes are as security sensitive as those involving electronic signatures. eSignature transactions routinely contain information that is critical to you, your business, and your customers. This information may include personally identifiable Information (PII), pricing details, proprietary business terms, intellectual property, and more. That is why DocuSign’s number one priority is customer security. DocuSign leads the industry in designing and delivering the most secure digital transaction solution available.
Tags : docusign, security, esignatures, personally identifiable information, pii, customer security, digital transactions
     DocuSign
By: IBM     Published Date: Feb 11, 2015
Why strong, effective security can and should both enhance the customer experience and lower operational costs.
Tags : customer experience, holistic fraud prevention, operational costs, increased transactions, fraud identification, security
     IBM
By: IBM     Published Date: Jul 22, 2015
Learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
Tags : productivity, customer service, automation, automated financial transactions, compliance, customer retention, customer satisfaction
     IBM
By: IBM     Published Date: Sep 08, 2015
Please join us for an in-depth discussion of the latest data and analytics capabilities that banks are using today to uncover new customer insight - at the individual level - to improve offers and cross sell, optimize campaigns and deliver profitable revenue. The discussion will explore how leading banks are employing predictive analysis on customer data not often analyzed - like individual transactions, interactions, behavior and social media. See how banks can move beyond traditional segmentation and enable marketing to the "Segment of One."
Tags : banking, finance, customer engagement, analytics, insights, segmentation, small business
     IBM
By: CrowdTwist     Published Date: Dec 02, 2015
This e-book offers 41 loyalty marketing ideas to help you keep customers engaged with your brand beyond transactions and develop more rewarding relationships.
Tags : crowdtwist, customer loyalty, social media marketing, brand awareness, mobile marketing, customer experience, social media, interactive marketing
     CrowdTwist
By: IBM     Published Date: Jul 07, 2014
Forrester states that businesses today struggle to understand and leverage the tools necessary to create and manage unified, multichannel Digital Customer Experiences across multiple touchpoints including, web and mobile experiences for customer transactions and mobile applications. Read this report to understand how IBM's Digital Experience software is delivering solutions for the emerging Digital Customer Experience platform and integrating best-of-breed components into software offerings that manage multiple facets of the Digital Customer Experience.
Tags : ibm, forrester, digital, customer experience, platforms, integration
     IBM
By: IBM     Published Date: May 02, 2016
A good customer experience drives positive word-of-mouth advertising—while a bad one can harm your brand. That's why it's so critical to quickly take steps to understand the experience of customers who are transacting online.
Tags : ibm, conversion, adoption, customer experience, online transactions, word of mouth, brand, customer experience/engagement
     IBM
By: IBM     Published Date: Dec 15, 2016
Register today to learn more about this exciting release, its new features, and how you can drive new value for your organization: - Improve customer centricity by engaging individuals at the right time with the right offers - Cut operating costs and reduce fraud by gaining real-time visibility and insights into transactions and business operations - Empower knowledge workers and leverage mobile technologies to create more engaging experiences
Tags : ibm, middleware, operational decisions, odm advanced
     IBM
By: Cisco     Published Date: Jul 11, 2016
Companies rely on an expanding set of applications to compete in today's rapidly evolving business environment: - They rely on a fast-growing array of applications and devices (email, collaboration tools, and smartphones/tablets) to communicate and conduct business with customers and business partners. - They are creating, collecting, and repurposing large, unstructured data sets in life sciences, geophysics, media, and manufacturing. - They are collecting, storing, and analyzing more social and sensor-generated data about environments, products, customers, and transactions. The promise of better and faster data-driven decision making based on all this information is pushing big data and analytics (BDA) technology to the top of executive agendas. To succeed, CIOs must place a laserlike investment focus on datacenter solutions that allow them to deliver scalable, reliable, and flexible infrastructure for fast-growing BDA environments. Read more to learn how!
Tags : 
     Cisco
By: thawte     Published Date: Nov 06, 2006
A guide to understanding SSL certificates, how they operate and their application. By making use of an SSL certificate on your web server, you can securely collect sensitive information online, and increase business by giving your customers confidence that their transactions are safe.
Tags : ssl, encryption, security, application security, online data transfer, data security, secure socket layer, ssl certificate
     thawte
By: SAS     Published Date: Oct 03, 2018
Risks have intensified as retailers and financial organizations embrace new technologies to meet customer demands for convenience. The rise of mobile and online transactions introduces new risks – and with that, new requirements for fraud mitigation. This paper discusses key steps for fighting back against fraud risk by establishing appropriate and accurate data, analytics and alert management.
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     SAS
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
Tags : 
     Cisco
By: CrowdTwist     Published Date: Sep 07, 2016
Explore 45 loyalty marketing ideas that will keep customers connected to and engaged with your brand beyond transactions.
Tags : crowdtwist, loyalty, loyalty marketing, marketing, customer engagement, loyalty programs, emerging marketing, customer experience/engagement
     CrowdTwist
By: Recurly     Published Date: Mar 07, 2016
Subscription businesses have often been referred to as the holy grail of business because of the recurring revenue generated from customers. However managing day-to-day billing transactions can be daunting for business owners who typically resort to building their own billing solution. The better approach is to choose a recurring billing management service. Here are 6 reasons why outsourcing your recurring billing management might be a better solution.
Tags : recurly, outsourcing, outsourcing recurring billing, best practices, subscription businesses, billing transactions, billing solutions, billing management service
     Recurly
By: DocuSign     Published Date: Apr 24, 2018
"In April 2016, the Department of Labor (DOL) released its final rule regarding financial and fiduciary disclosures. Many firms are in the early stages of assessing the rule’s impact, sorting through legal interpretations, and preparing for regulatory compliance. To understand who’s affected, what’s changed, and the impact to your business, read the white paper to learn how DocuSign can help you digitize your document agreements and: • Satisfy compliance requirements by enabling you to automate disclosures with a tamper-proof audit trail. • Delight your customers by providing a greatly improved user experience compared to paper-based document transactions. • Meet critical deadlines with rapid implementation using DocuSign’s SaaS-based solution."
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     DocuSign
By: Symantec     Published Date: Apr 09, 2012
Symantec Extended Validation (EV) SSL Certificates can be a key factor in helping increase customer confidence during online business transactions. More confidence can mean more conversions for customers with EV SSL certificates.
Tags : ssl, ssl certificates, internet infrastructure services, trust services, extended validation, two-factor authentication, identity protection, ddos mitigation
     Symantec
By: IBM     Published Date: Mar 18, 2015
View this ebook to learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
Tags : customer service, productivity solutions, customer-centric banking environment, automated financial transactions, ibm
     IBM
By: IBM     Published Date: Mar 18, 2015
Top performing organizations search for a single solution that enables them to process, monitor, and report their customers' financial transactions. The results are improved profit margins, compliance, and satisfied customers. This Aberdeen report identifies the problems facing financial institutions today, the technology they adopt, as well as the benefits of a single, central solution.
Tags : ibm, customer service, automated financial transactions, financial institution solutions, customer's financial transactions
     IBM
By: IBM     Published Date: Dec 06, 2013
Partners and customers expect instantaneous response and continuous uptime from data systems, but the volume and velocity of data make it difficult to respond with agility. IBM PureData System for Transactions enable businesses to gear up and meet these challenges.
Tags : ibm, ibm puredata system, data, data mangement, database, integration, transactions, workload
     IBM
By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
Tags : contact center, oracle, call center, touch point methodology, face to face, contact center agents
     Oracle
By: Symantec     Published Date: Apr 02, 2015
Trust and consumer confidence is the foundation upon which the Internet has been built. Leading commerce and financial services companies worldwide have long used Secure Socket Layer and Transport Layer Security (SSL/TLS) technologies to secure customer communications and transactions. But with the rise of Web 2.0 and social networking, people are spending more time online and logged in, and they are communicating much more than just their credit card numbers. Unfortunately, Web security practices have not always kept pace with these changes. Many organizations use the SSL/TLS protocol to encrypt the authentication process when users log in to a website, but do not encrypt subsequent pages during the user’s session. This practice is risky because it leaves website visitors vulnerable to malicious online attacks, and can result in millions of users being unknowingly exposed to threats simply by visiting a trusted website. This white paper discusses the imperative need for Always On S
Tags : secure socket layer, transport layer security, secure customer communications, web security, online attacks, always on ssl, security
     Symantec
By: Symantec     Published Date: Apr 02, 2015
Gaining the trust of online customers is vital for the success of any company that requires sensitive data to be transmitted over the Web. Most consumers are concerned that their sensitive information will be intercepted in-transit, or perhaps the destination web site is manned by imposters with malicious intent. Read this white paper and learn how to best implement a security strategy that keeps consumers' information secure and instills the confidence they need to proceed with transactions.
Tags : online customer trust, sensitive data, data interception, malicious intent, security
     Symantec
By: TRUSTe     Published Date: Sep 16, 2009
Put yourself in the customer's shoes: when shopping online, what are the things that worry you most? Before you enter your name and email address do you think about spam clogging your inbox? If you are like most consumers, you check to see if the site bears the seal of a third-party verification program and if the site has a privacy policy.
Tags : truste, cheapflights, customer confidence, privacy policy, adsense, email privacy, opt-in, newsletter
     TRUSTe
By: TRUSTe     Published Date: Aug 31, 2009
TRUSTe works to advance privacy and trust for a networked world. TRUSTe Privacy Seals help consumers click with confidence by guiding them to trustworthy Web sites. Thousands of Web sites rely on TRUSTe industry best practices to help them make the right decisions about privacy and protecting confidential user information. Most of the top fifty Web sites are certified to TRUSTe's leading practices, including Yahoo, Facebook, MSN, eBay, AOL, Disney, New York Times, Comcast and Apple. To learn more about internet privacy visit www.truste.com.
Tags : truste, cheapflights, customer confidence, privacy policy, adsense, email privacy, opt-in, newsletter
     TRUSTe
By: Thawte     Published Date: Oct 06, 2014
A guide to understanding SSL certificates, how they operate and their application. By making use of an SSL certificate on your web server, you can securely collect sensitive information online, and increase business by giving your customers confidence that their transactions are safe.
Tags : ssl certificates, application, web server, sensitive information, customer confidence
     Thawte
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