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By: Zendesk GmbH     Published Date: Apr 20, 2018
Überzeugte Kunden geben mehr aus Kunden geben mehr Geld aus, nachdem sie mit Ihnen gechattet haben – und 83 % aller Online-Käufer brauchen Hilfe, um einen Kauf zu tätigen. Lassen Sie Ihre Kunden nicht im Regen stehen, sondern greifen Sie ihnen unter die Arme, damit sie den Kauf abschließen. Warenkorbabbruch reduzieren Die Wahrscheinlichkeit, dass ein Kunde einen Kauf tätigt, ist dreimal höher, wenn Sie ihn mit proaktivem Chat ansprechen. Senden Sie zielgerichtete Nachrichten, um Kunden im Kontext zu helfen. Höherer Web-Umsatz Nachdem Spartan Race Live-Chat zu seinem Online-Store hinzugefügt hatte, ließ sich ein Anstieg des Retail-Umsatzes um 27 % und ein Kundenzufriedenheitswert für Live-Chat von 97 % verzeichnen. Mehr Markentreue Genau wie bei Interaktionen in einem normalen Geschäft können Live-ChatAgenten eine persönliche Beziehung zu Kunden knüpfen und die OnlineMarkentreue erhöhen.
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     Zendesk GmbH
By: Zendesk GmbH     Published Date: Apr 24, 2018
Zendesk beauftragte das Marktforschungsinstitut Forrester Consulting mit einer „Total Economic Impact™“-Studie zur Untersuchung des potenziellen ROI, der sich für Unternehmen ergibt, die die Produktfamilie von Zendesk einsetzen. Um die Kosten und den Nutzen der Implementierung von Zendesk besser zu verstehen, befragte Forrester fünf Firmen, die Erfahrung mit Zendesk-Produkten haben. Aus den befragten Firmen wurde dann ein Verbundunternehmen erstellt. Die Ergebnisse dieser Untersuchung sind nachfolgend zusammengefasst: Finanzielle Zusammenfassung der risikobereinigten Ergebnisse über drei Jahre
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     Zendesk GmbH
By: Zendesk GmbH     Published Date: Apr 24, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken.
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     Zendesk GmbH
By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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     Zendesk GmbH
By: Zendesk GmbH     Published Date: Jul 25, 2018
MADE.COM ist ein Online-Retailer mit dem Ziel, Original-Designermöbel für jeden erschwinglich zu machen. Hierzu eliminiert MADE.COM die Zwischenhändler – Importeure, Großhändler und Fachhändler, die in der Regel die Preise nach oben treiben. MADE.COM macht es anders: Das Unternehmen arbeitet mit internen, etablierten und neuen Designern, verarbeitet Bestellungen chargenweise und liefert die fertigen Produkte direkt vom Hersteller an den Endkunden. Logischerweise musste das Unternehmen auch beim Kundensupport umdenken. Erfahren Sie in dieser Case Study mehr über die Herausforderungen und was aussschlaggebend für den Erfolg war.
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     Zendesk GmbH
By: Amazon Web Services     Published Date: Oct 09, 2017
Amazon Web Services has a long history of successfully supporting Microsoft workloads, with hundreds of thousands of customers across a wide variety of industries running their Microsoft workloads on AWS. Customers have successfully deployed virtually every Microsoft application available on the AWS Cloud, including (but not limited to) Microsoft Office, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Skype for Business, Microsoft Dynamics products, and Microsoft Remote Desktop Services. This guide covers the benefits of moving Microsoft workloads to the Cloud and how to get started.
Tags : cloud, amazon, web services, microsoft, security, customer success
     Amazon Web Services
By: Centrix Software     Published Date: Mar 19, 2014
This paper highlights 5 things you may not know about Windows migrations, helping you to identify ways in which to avoid major obstacles.
Tags : windows migrations, desktop operating, systems, migration
     Centrix Software
By: Centrix Software     Published Date: Mar 19, 2014
This paper takes a look at the challenges of end-user estate management in the world of cloud, virtualization, on-premise, mobile devices and desktops
Tags : workspace, desktop, end user management, cloud, virtualization, applications
     Centrix Software
By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
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     NetApp
By: Citrix Systems     Published Date: Jan 29, 2013
Client virtualization technologies properly matched to work styles provide an effective means of accelerating the BYOC program by allowing you to provide a standardized, well-managed desktop environment on employee-owned computers and more.
Tags : ipad, android, tablet, mobility, byo, smartphone
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
Explore 10 reasons why app and desktop virtualization should be the foundation for your layered approach to information security.
Tags : information security, mobility, risk management, consumerization, security
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
This paper explores four reasons to go beyond Horizon with solutions powered by Citrix.
Tags : citrix, vmware horizon, mobility, it productivity
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
A range of business issues are driving IT towards desktop virtualization. One solution-Citrix XenDesktop with FlexCast technology-helps IT teams empower their workforces, one project at a time. See the trends driving the adoption of virtual desktops and the top use cases IT teams are deploying today.
Tags : citrix, xendesktop, it management, virtual desktop
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
Citrix Workspace Suite brings together award-winning technologies into an integrated solution that provides people with secure access to apps, data, desktops and IT services seamlessly across whatever device they happen to be using. This is the mobile workspace in action.
Tags : citrix workspace, it services, business mobility
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
This white paper examines how Citrix XenApp and Citrix XenDesktop dramatically reduce the effort required to protect mission-critical information, while giving users fast, simple remote access that enhances business productivity.
Tags : citirx, xenapp, xendesktop, business productivity, security
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
Taking Windows applications and desktops mobile has many advantages, but the process of identifying a single solution is complex. Learn how Citrix XenApp solves this complex problem.
Tags : windows, citrix xenapp, mobile, it solutions
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
The growing strategic value of desktop virtualization technology is advancing quickly, providing new ways to enable business mobility and increase the flexibility that organizations need to thrive. Read this white paper to see how falling cost factors in every part of the desktop virtualization architecture making it more affordable than ever.
Tags : desktop virtualization, business mobility, it management
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
Desktop virtualization is a powerful driver of business transformation, making it possible to deliver the apps and data people depend on to get work done. Learn how Citrix XenDesktop with FlexCast allows you to use a variety of methods to balance user requirements and costs for each use case in your organization.
Tags : desktop virtualization, citrix xendesktop, flexcast, business transformation
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
There was once a time that PC refresh cycles were an unavoidable fact of life. But desktop virtualization paired with client computing lets IT escape costly PC refresh cycles while simplifying management, security and monitoring.
Tags : refresh cycle, security, monitoring
     Citrix Systems
By: Kofax     Published Date: Sep 08, 2011
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
Tags : kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification
     Kofax
By: LogMeIn     Published Date: Mar 01, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
Tags : technology, enterprise application, business, helpdesk, employee help, best practices
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : customer service, customer support, technical support, service support, service desk, technology
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : support tools, customer support, technical support, technology, it support, service desk, help desk
     LogMeIn
By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
Tags : logmein, marketing, customer service, customer experience, customer feedback, crm solutions/software, customer experience/engagement, business intelligence
     LogMeIn
By: Citrix     Published Date: Nov 09, 2012
Today's firms encompass a diverse range of users, from power to casual users. It is a huge challenge to create a one size fits all solution to desktop virtualization. In this paper, learn how Citrix FlexCast enables flexibility for all workers.
Tags : citrix, desktop, virtualization, flexcast, citrix flexcast
     Citrix
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