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By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
Get a closer look at the roles of collaboration, self-service and engagement as we examine the results of a recent CMSWire survey.
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     Oracle PaaS/IaaS/Hardware
By: Progress     Published Date: Jan 09, 2017
Did you know? • 86% of organizations say they have 2 years to make inroads with digital transformation • 55% say they have a year or less, before they begin to suffer financially or from competitive threats • 59% are worried they may be too late To help you evaluate your organizational readiness for digital transformation, we put together a package to help you measure your current capabilities—from a technology and organizational perspective—as well as some information to help you plan ahead. The Digital Transformation Kit contains: • CMS Evaluation Guide: Learn about CMS capabilities that can enhance the customer experience • Digital Marketing Maturity Guide: Rate your usage of digital marketing technology • Data-Driven Marketing e-Book: Learn how to use the power of your data to drive growth
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     Progress
By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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     Progress
By: Cisco     Published Date: Dec 21, 2016
This Technology Spotlight examines the role of digital transformation in customer engagement and omni-channel retail. It also looks at the role of Cisco's enterprise networking solution portfolio, particularly Connected Mobile Experiences (CMX) and Intelligent WAN (IWAN), in the strategically important omni-channel retail market.
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     Cisco
By: Cisco     Published Date: Dec 21, 2016
Located at a hub of innovation, Hyatt Regency Santa Clara caters to sophisticated, technology-savvy guests. This made it the perfect location for Hyatt Hotels to use as a model property in its quest to create the digital hotel of the future. Wi-Fi is one of the most visible services a hotel provides, and is crucial to guest experiences and loyalty. “We had limited Wi-Fi coverage that was not designed for the modern, mobile digital guest,” explains Dania Duke, general manager at Hyatt Regency Santa Clara. “We quickly learned that to stay competitive in Silicon Valley, we need to have the fastest, best Wi-Fi available.”
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     Cisco
By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Mitel     Published Date: Dec 19, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Mitel     Published Date: Dec 15, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Mitel     Published Date: Dec 15, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Akamai Technologies     Published Date: Dec 07, 2016
Many industry experts advise financial services institutions (FSIs) to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. While it’s important to harness the digital technologies today’s customers turn to — especially when it comes to engaging the millennial generation — FSIs need to optimize web and mobile performance to deliver exceptional end-user experiences. Here are eight considerations. Get started on your journey – download the whitepaper today
Tags : online banking service, online banking services, online banking application, online banking applications, online banking app, online banking apps, financial services it, online banking solutions
     Akamai Technologies
By: Sitecore     Published Date: Dec 06, 2016
Download “When content meets commerce: How to make it a perfect relationship,” to help you more quickly and effectively shape your digital experience platforms around the needs of your customers.
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     Sitecore
By: Skillsoft     Published Date: Dec 06, 2016
Millennials are the first true “digital natives,” and because of this, they are often associated with driving new work practices and expectations. However, it is actually the ubiquity of technology, the accelerated pace of work and our consumer experiences that are driving new work practices, not millennials. New research tells us that to be engaging, L&D teams need to focus on modern learning rather than millennials.The formula for modern learning is: • Learner-centric • Micro/modular • Varied treatments • Retention-driven • Embedded • Mobile Download “Millennial Learning Myths and Misconceptions Prescriptions for a Modern Learning Strategy” for tips for enabling modern learning at your organization.
Tags : learning, engagement, millennials, learning and development
     Skillsoft
By: Microsoft     Published Date: Nov 23, 2016
Egal, In Welchem Teil Der Welt Sie Sich Befinden, Eines Ist Sicher: Die Erwartungen In Bezug Auf Den Kundenservice Sind In Den Letzten Jahren Gestiegen. Das Betrifft Einfachheit, Schnelligkeit, Fachwissen Des Servicemitarbeiter Und Vor Allem Verfügbarkeit Der Kanäle Und Digitale Transformation.
Tags : customer service, digital transformation, customer experience management
     Microsoft
By: Oblong     Published Date: Nov 18, 2016
Fujitsu created the Open Innovation Gateway (OIG) in the Silicon Valley as a platform dedicated to advancing the implementation of innovative practices in June 2015. The OIG spurs practical results and achieves goals based on collaboration throughout the organization from a wide range of fields. Fujitsu has been using the immersive Mezzanine solution as the collaborative heart of the OIG. Mezzanine allows remote teams to simultaneously share information on any device. Meeting participants can gesturally move and organize information across an immersive digital workspace. To achieve the same collaborative results as Fujitsu, schedule a demo at one of our locations and experience an immersive digital workspace first hand.
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     Oblong
By: IBM     Published Date: Nov 15, 2016
IBM Commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes and culture to create digital customer experience in real time.
Tags : ibm, watson, commerce, watson content hub, digital experience, customer experience
     IBM
By: VMware AirWatch     Published Date: Oct 27, 2016
Hear how leading hospitals are using the Digital Clinical Workspace as a platform for innovation to improve the patient and provider experience, and enable the right device at the right time for the right task. The session will cover new key technologies to help protect patient data and cover the recent announcement of Target Platform for Epic 2015.
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     VMware AirWatch
By: Blue Medora     Published Date: Oct 24, 2016
This report tells I&O pros how to go beyond APM toward digital performance management.
Tags : application performance, digital performance management, blue medora, i&o, operations, apm, customer experience
     Blue Medora
By: Citrix     Published Date: Oct 20, 2016
This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.
Tags : customer experience, customer relationship, customer service, strategies for digital retail, digital experience, cloud computing, citrix, crm solutions/software
     Citrix
By: Sitecore     Published Date: Oct 18, 2016
In a digital era where 74% of online consumers get frustrated with websites when content appears that has nothing to do with their interests, it’s time for marketers to think differently about how they personalize the shopping experience, and we’ll show you how. Download now!
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     Sitecore
By: IBM     Published Date: Oct 12, 2016
Please join IBM and guest speaker Andrew Hogan from Forrester Research as we share tips on how to best measure the digital experiences customers have with your brand and how to use that information to build better journeys. The webinar will provide attendees with: - Best practices to measure the quality of digital customer experiences - Guidance on the kinds of tools to use to capture the right CX metrics - Tips for integrating metrics, including the role of customer journeys - Techniques to drive action and improve digital experiences"
Tags : ibm, commerce, customer analytics, customer experience, forrester research
     IBM
By: IBM     Published Date: Oct 12, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : ibm, commerce, customer analytics, digital intelligence, customer experience
     IBM
By: IBM     Published Date: Oct 12, 2016
Read this IDC analyst report to see how you can meet your digital business requirements with IBM Digital Experience on Cloud.
Tags : ibm, commerce, digital experience, idc, business value, ibm digital experience on the cloud
     IBM
By: IBM     Published Date: Oct 12, 2016
Read this online report that can aid your horizontal portal selection decisions and help you identify key differentiators among products.
Tags : ibm, commerce, digital experience, digital, horizontal portals
     IBM
By: IBM     Published Date: Oct 12, 2016
IBM commissioned Forrester Consulting to evaluate what consumers want from a mobile app (and its authoring brand) and focused on the following questions: - What elevates a good, serviceable, and even profitable app into the realm of great? - And if a mobile app achieves greatness, what is the impact?
Tags : ibm, commerce, digital experience, digital, applications, apps, mobile app
     IBM
By: IBM     Published Date: Oct 11, 2016
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
Tags : ibm, commerce, customer analytics, digital intelligence, customer experience
     IBM
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