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By: Equinix     Published Date: Jul 06, 2016
This white paper explores a new interconnection-driven paradigm to help M&E companies improve media content creation, management and distribution workflow efficiencies, develop higher quality products faster, scale their global reach and give the viewing public what they want, when they want it — all at reduced costs.
Tags : media cloud system, media content, content management, content media, content management systems, customer experience/engagement
     Equinix
By: Equinix     Published Date: Jul 13, 2015
We're Equinix. We run global data centers that protect, connect and power the digital economy. This eBook is all about improving network performance. In it, we'll take a quick look at the current state of the information-driven world and the growing demands on enterprise networks. Then you'll learn about Equinix Performance Hub and the ways you can leverage it to optimize and future-proof your network. You'll pick up some tips and trends along the way, and we'll give you the opportunity to explore more links in each section, such as videos and analyst papers. So go ahead and dig in.
Tags : enterprise network, data centers, network performance, information-driven world
     Equinix
By: Equinix EMEA     Published Date: Mar 21, 2019
Globally, payments are going digital—whether they are cash moving to cards, QR codes at point of sale (POS), purchases moving from physical to online stores with electronic forms of payment, or payments becoming seamless with in-app experiences. This phenomenon is not new, but does appear to be accelerating. This increased speed of adoption is driven by multiple factors, including an abundance of new electronic payment methods—many of which are layered on top of existing payment methods— focused on convenience, speed and the overall consumer experience. To find out more download this whitepaper today.
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     Equinix EMEA
By: Esker     Published Date: Dec 08, 2014
In today’s increasingly high-tech and efficiency driven business landscape, internal processes such as accounts payable (AP) are being looked to as prime candidates for modernization. Traditional, paper-based methods of vendor invoice processing are associated with higher costs, lower visibility and longer processing times — all barriers that ultimately impede business progress and the ability to gain a competitive advantage. The purpose of this white paper is to explore the specific challenges faced by companies using manual processing methods while shedding light on the key features and proven benefits of automation. Is it time to modernize your AP process? Read this white paper to get started!
Tags : automation, operations, accounts payable, manual inefficiencies, ap workflow, cost, erp system, data recognition
     Esker
By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
Tags : customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility
     Esker
By: Esker     Published Date: Jan 08, 2019
Order management inefficiencies can cause a lot of headaches for today’s supply chain leaders — particularly those focused on customer fulfillment. This guidebook explores why digital optimization is an effective strategy for navigating these challenges, and examines the benefits that an AI-driven automated order management solution can bring, including: • Increased order processing speed & accuracy • Enhanced visibility, mobility & collaboration • Improved customer satisfaction & future business opportunities
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     Esker
By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
Tags : call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
     Evariant
By: Evergage     Published Date: Nov 18, 2013
Evergage increases conversions by helping your website respond in real-time with personalized messages to people based on where they clicked and who they are – all without coding.
Tags : real-time web personalization, data driven marketing, data driven messaging, user engagement, one-to-one marketing, personalized marketing, dynamic content, smart messaging
     Evergage
By: Evergage, Inc.     Published Date: Mar 10, 2016
Download this eBook TODAY and gain the insights necessary to support an effective intent-driven personalization strategy for your organization!
Tags : intent-based marketing, intent-driven personalization, behavioral analytics, emerging marketing, internet marketing, crm & customer care
     Evergage, Inc.
By: Exabeam     Published Date: Sep 25, 2017
In evaluating UEBA solutions’ ability to detect, prioritize, and respond, it is important to understand the full potential of data sciencedriven analytics. Organizations should ask their vendors if they can support the following Top 12 UEBA use cases, and most importantly, demand that the vendor demonstrate this support within the POC or pilot.
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     Exabeam
By: ExactTarget     Published Date: May 03, 2013
Our data-driven digital marketing solutions will help you fuel the customer lifecycle, automate your operations, and improve ROI. Interested in learning more about what ExactTarget can do for you? Take a look at our suite of products.
Tags : digital marketing, email marketing, exacttarget, saas, email marketing solutions
     ExactTarget
By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
Digital innovation has changed everything: the money is everywhere, so every business is a potential target for fraud. Banks and financial institutions used to be the primary targets of fraud. Why banks? To quote the notorious American bank robber Willie Sutton, “because that’s where the money is.” While banks remain firmly in the crosshairs of fraudsters, the avalanche of digital business innovation has changed everything. Since the money is everywhere, every business is a potential target for fraud. The same technology that helps us find airfare deals, sweet concert seats, or the best prices on the hottest Jordan shoes– that is, bots–can now be used by criminals. Fraudsters employ automated, faceless bots that scour business apps looking for any opportunity to profit. And since fraud targets business-process weaknesses and not just software vulnerabilities, you may not even know when it is happening.
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in today’s assumed breach world.
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in today’s assumed- breach world. Over 6,500 publicly disclosed data breaches occurred in 2018 alone, exposing over 5 billion records—a large majority of which included usernames and passwords.1 This wasn’t new to 2018 though, as evidenced by the existence of an online, searchable database of 8 billion username and password combinations that have been stolen over the years (https://haveibeenpwned.com/), keeping in mind there are only 4.3 billion people worldwide that have internet access. These credentials aren’t stolen just for fun—they are the leading attack type for causing a data breach. And the driving force behind the majority of credential attacks are bots—malicious ones—because they enable cybercriminals to achieve scale. That’s why prioritizing secure access and bot protection needs to be part of every organ
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     F5 Networks Singapore Pte Ltd
By: FICO     Published Date: Jun 15, 2017
Using FICO solutions, BMW improved their customer experience and increased retention by implementing an analytically-driven, automated digital-lifecycle marketing and communications platform. This solution uses a multi-channel customer engagement approach to streamline and improve conversion across the customer lifecycle.
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     FICO
By: Flexential     Published Date: Oct 11, 2019
Hybrid IT strategies are becoming more popular because companies have realized that a singular IT infrastructure solution is not effective. This repatriation is causing a boomerang phenomenon that’s driven by a need to more effectively match workloads to optimal resources.
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     Flexential
By: Flexera     Published Date: Feb 19, 2019
Driven by easy-to-consume infrastructure and services, the adoption of public cloud surged in 2018. As a result, enterprises are seeking cost management solutions tools to curb waste, optimize cloud costs, and increase transparency. However, businesses must also factor the cost of licensed software into this equation, otherwise they may leave significant savings on the table. The ""Software License Management as a Critical Part of Cloud Cost Optimization"" white paper by industry analyst Enterprise Management Associates explores the consequences of not considering software license costs when deploying in the cloud and pinpoints why it occurs. Download the white paper to learn how.
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     Flexera
By: Forcepoint     Published Date: Oct 03, 2019
Enterprises are facing new challenges when it comes to protecting regulated data and critical IP. This webinar explores how companies should rethink data security, focusing on the following three principles: Analytics-Driven Visibility – to gain oversight everywhere users work and collaborate Risk-Adaptive Controls – to eliminate the complexity of policy enforcement Intelligent & Dynamic Automation – to build a better understanding of context and user intent Learn more about how to embrace a risk-adaptive approach to data protection.
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     Forcepoint
By: Forcepoint     Published Date: Oct 03, 2019
In part two of the Unified Data Protection for a Hybrid IT World webinar series, we take a deeper dive into use cases around the challenges that businesses are facing today and how Forcepoint’s solutions meet your data protection needs. Understanding the location of all data, whether at-rest, in-use, or in motion across on-premises and the cloud is essential to keep data safe and secure. This enables companies to identify their riskiest users and behaviors. With Forcepoint, you can automate the identification, classification, and protection of critical data. This webinar explores how companies should rethink data security. Protecting critical data and intellectual property requires a risk-adaptive, dynamic approach, including these three main components. Analytics-Driven Visibility – to gain oversight everywhere users work and collaborate Risk-Adaptive Controls – to eliminate the complexity of policy enforcement Intelligent & Dynamic Automation – to build a better understanding of c
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     Forcepoint
By: ForeScout     Published Date: Aug 15, 2017
When it comes to network security, most organizations face a daunting situation. IT infrastructure continues to grow more complex, driven by an onslaught of mobile devices and BYOD, Internet of Things (IoT) adoption, and increasing use of cloud computing. At the same time, the threat landscape becomes increasingly dangerous as organizations face a rise in sophisticated targeted attacks.
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     ForeScout
By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
Tags : esg, forgerock, identity platform, self-service, third-party authentication
     ForgeRock
By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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     Freshdesk
By: FusionOps     Published Date: Jun 15, 2016
Bimodal capabilities, customer intimacy and advanced analytics can all be enabled by digital technologies, allowing supply chains to be both cost-effective and innovation-driven. This research explores the implications of these leading trends for chief supply chain officers.
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     FusionOps
By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
Tags : customer experience management, customer retention, customer relationship management, crm tools, roi
     Genpact
By: Gigaom     Published Date: Sep 16, 2019
We’ve heard it before. A data warehouse is a place for formally-structured, highly-curated data, accommodating recurring business analyses, whereas data lakes are places for “raw” data, serving analytic workloads, experimental in nature. Since both conventional and experimental analysis is important in this data-driven era, we’re left with separate repositories, siloed data, and bifurcated skill sets. Or are we? In fact, less structured data can go into your warehouse, and since today’s data warehouses can leverage the same distributed file systems and cloud storage layers that host data lakes, the warehouse/lake distinction’s very premise is rapidly diminishing. In reality, business drivers and business outcomes demand that we abandon the false dichotomy and unify our data, our governance, our analysis, and our technology teams. Want to get this right? Then join us for a free 1-hour webinar from GigaOm Research. The webinar features GigaOm analyst Andrew Brust and special guest, Dav
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     Gigaom
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