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effective service strategies

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By: ASG Software Solutions     Published Date: Apr 30, 2008
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
Tags : asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob
     ASG Software Solutions
By: Dell EMC & Intel     Published Date: Sep 06, 2018
Datacenter improvements have thus far focused on cost reduction and point solutions. Server consolidation, cloud computing, virtualization, and the implementation of flash storage capabilities have all helped reduce server sprawl, along with associated staffing and facilities costs. Converged systems which combine compute, storage, and networking into a single system are particularly effective in enabling organizations to reduce operational and staff expenses. These software-defined systems require only limited human intervention. Code imbedded in the software configures hardware and automates many previously manual processes, thereby dramatically reducing instances of human error. Concurrently, these technologies have enabled businesses to make incremental improvements to customer engagement and service delivery processes and strategies.
Tags : 
     Dell EMC & Intel
By: MuleSoft     Published Date: Apr 13, 2016
New Enterprise challenge has emerged. With the number of APIs growing rapidly, managing them one-off or via Excel or corporate wiki is no longer feasible. The smartest organizations have discovered a set of best practices to design powerful APIs that leverage existing services, to effectively manage those APIs throughout their lifecycle and to scale their deployment across consumers and devices. This eBook examines the relationship between APIs and services and presents the key elements of a successful API strategy in the form of 7 habits. In this eBook you will learn: - How to leverage existing services in the API economy - Where to get started with your API strategy - Key criteria for selecting an API Management solution - Strategies to overcome API security and identity challenges - How and why to apply the fundamentals of API First Design
Tags : service management, enterprise applications, best practices, business management, business strategy
     MuleSoft
By: Oracle     Published Date: Dec 13, 2011
This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience.
Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
     Oracle
By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
Tags : ibm integrated data management, siebel crm, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution, rapid data growth
     IBM
By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
Tags : ibm integrated data management, oracle e-business suite, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution
     IBM
By: IBM     Published Date: Feb 18, 2009
This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
Tags : ibm integrated data management, jd edwards, business-critical erp applications, archiving project, service level goals, data retention compliance, archiving strategies, ibm optim data growth solution
     IBM
By: Oracle     Published Date: Sep 10, 2012
The challenges facing corporate customer service organizations have never been tougher. There was a time when customer service was perceived by most companies as little more than a necessary evil.
Tags : oracle, effective service strategies, brand advocacy
     Oracle
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