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By: Group M_IBM Q2'19     Published Date: May 03, 2019
"Your workers demand an extraordinary level of flexibility and convenience in how they use their devices ... Meaning it’s up to you to support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even the Internet of Things (IoT). And not only do your users expect support for a wide variety of form factors, but they also require cross-platform support for all major platforms, including iOS and macOS, Android, and Windows. To complicate the situation further, they run different versions of those platforms—for example, they may run Windows XP SP3, Windows 10, or anything in between. Read onward and learn how the industry’s first cognitive UEM platform, MaaS360 with Watson, delivers a single, strategic management and security solution to drive your organization’s digital business transformation—no matter what endpoints your enterprise is putting to work."
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     Group M_IBM Q2'19
By: Oracle HCM Cloud     Published Date: May 25, 2017
Explore the findings of Oracle HCM's Employee Engagement Survey and discover fresh insight on ideas, best practices and current trends from your colleagues. Learn how other HCM leaders are creating compelling cultures, making technology decisions to support mobile and social ways of working, inspiring collaboration and driving employee engagement.
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     Oracle HCM Cloud
By: VMware Citrix     Published Date: Jan 23, 2018
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
Tags : idc, marketscape, vendors, software, desktops, vus, virtual user session, vmware
     VMware Citrix
By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use. This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
Tags : hosted, applications, horizon 7, virtual desktop, infrastructure, microsoft, remote, services
     VMware Citrix
By: Alere Wellbeing     Published Date: Apr 06, 2012
This white paper, based on a webinar presented by Dr. Ron Goetzel of Emory University and Thomson Reuters, discusses the cost of health and productivity-related expenditures that employers face, the role obesity plays in creating or exacerbating these conditions, and employer strategies for how to offer the best support for obese and overweight employees.
Tags : alere, human resources, hr management, employee, talent management, employee management
     Alere Wellbeing
By: LogMeIn     Published Date: Feb 06, 2013
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
Tags : customer satisfaction, multi-channel, live chat, social media, organizations, effective, consistent
     LogMeIn
By: Good Technology Corporation     Published Date: Apr 29, 2013
You can’t slow down technology. But you can get ahead of it. Learn how in this mobile trend report from Gartner. Learn the latest in devices, app stores, and cloud services. You’ll even get operational tips to manage mobile costs, risk, and support.
Tags : consumerization, mobile technology, infrastructure and operations, mobile management, mobile security, enterprise mobility, mobile application management
     Good Technology Corporation
By: Epicor     Published Date: Nov 14, 2017
Whether your company wants to grow by optimizing your current business model or transforming to introduce new revenue sources, you’re likely exploring a variety of digital tools designed to enhance and expand the organization. Leaders rely on CIOs and IT directors to recommend digital strategies and outline the benefits and challenges they can expect from new digital tools. For many businesses, the first step toward growth is deciding how ambitious their digital strategy should be in order to compete and succeed in today’s manufacturing market. Technology leaders can help drive the company’s digital ambition by: • Considering whether the business can support full digital transformation or more moderate optimization • Observing digital trends across the industry and adjacent industries • Evaluating your competitive position as it relates to your digital strategies Learn more about how your company can determine its digital business ambition by downloading this research report from Gart
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     Epicor
By: Epicor     Published Date: Feb 23, 2018
Whether your company wants to grow by optimizing your current business model or transforming to introduce new revenue sources, you’re likely exploring a variety of digital tools designed to enhance and expand the organization. Leaders rely on CIOs and IT directors to recommend digital strategies and outline the benefits and challenges they can expect from new digital tools. For many businesses, the first step toward growth is deciding how ambitious their digital strategy should be in order to compete and succeed in today’s manufacturing market. Technology leaders can help drive the company’s digital ambition by: • Considering whether the business can support full digital transformation or more moderate optimization • Observing digital trends across the industry and adjacent industries • Evaluating your competitive position as it relates to your digital strategies Learn more about how your company can determine its digital business ambition by downloading this research report from Gart
Tags : erp software, enterprise resource planning software, cloud, saas, digital
     Epicor
By: Epicor     Published Date: Jun 06, 2018
Selecting a new manufacturing execution system (MES) can be difficult. With so many options in the marketplace, it can be overwhelming to sort out which one is the right fit for your business. In this report, we believe Gartner provides some clarity by naming a selection of vendors that specialize in creating MES solutions that support the unique capabilities of discrete industrial manufacturers and fit inside Gartner’s Magic Quadrant Perspective for MES. According to Gartner, recommended assessment criteria for technology and service selection are: • Relevant industry experience • Industry-specific functionality • Supplier collaboration • Financial viability • Evidence of innovation Download the report to learn more about why Epicor is named a notable vendor and why we believe you should consider Mattec MES for your manufacturing business.
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     Epicor
By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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     Oracle
By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
Tags : customer service, ease, effectiveness, automation
     Genesys
By: VMware     Published Date: May 10, 2017
Countless organizations are deploying digital workspace solutions to meet the demands of today’s mobile end users and the IT administrators that support them. The goal is to empower users to work from anywhere, on any device—mobile or laptop—at any time. However, architecting a secure, seamless, scalable digital workspace solution is not necessarily easy, which is where this paper helps. When developing your digital workspace, it is important to keep five key considerations in mind, both on the front end and the back end of your environment: • Seamless, secure end-user access to applications and files • Easy-to-use enterprise app store • Management security • Fully integrated infrastructure stack • Agnostic platform with a broad ecosystem Download this white paper to see how to approach these major considerations, with detailed strategies, and provide recommendations for effectively addressing each one.
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     VMware
By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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     VMware
By: Jamf     Published Date: Mar 28, 2019
For nearly a decade millions of users have leveraged the windows 7 operating system on their PCs. Today, more than 100-plus million users rely on Windows 7. For these users, a new technology age is coming on January 14, 2020 when Microsoft officially ends extended support for Windows 7. Windows 7 end of life means that Microsoft is no longer required to put out security patches or support the operating system. This is significant news for thousands of security-conscious organizations and 100-plus million Windows 7 users who want to keep their machines and data protected.
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     Jamf
By: Jamf     Published Date: Apr 26, 2019
Microsoft is ending extended support for Windows 7 on January 14, 2020 and it’s time for companies to make critical technology choices. After nearly a decade, Microsoft will no longer be required to put out security patches or provide support for the Windows 7 operating system (OS).
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     Jamf
By: Ciena     Published Date: Aug 09, 2016
Download this white paper to learn more about these benefits of evolving to a higher-performance network: ? Scales capacity cost-effectively ? Extends the life of existing routers ? Simplifies network operations ? Improves service delivery time ? Lowers network space and power cost ? Supports growing variety of applications
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     Ciena
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Juniper Networks     Published Date: Aug 08, 2017
Staying one step ahead of competitors requires a secure, reliable network that has everything it needs to remain agile and resilient in the years to come. When refreshing your enterprise network, keep the following considerations top of mind: 1) How do you manage your network? 2) Is security integrated throughout your network? 3) Does your current network vendor really have a plan for your network? 4) What are your options when supporting your network in the future?
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     Juniper Networks
By: Juniper Networks     Published Date: Aug 08, 2017
How will you choose a network solution for your data center to deliver the right blend of performance and cost efficiency? Performance isn’t just throughput. It’s also the intelligence to support your applications with a high quality of experience.
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     Juniper Networks
By: HP Inc.     Published Date: Jun 20, 2019
Reduce costs and increase efficiency under the new "as a service" model: Research findings from IDC To understand the true value of adopting the as-a-service model, International Data Corp. (IDC), a market intelligence provider, conducted an HP-sponsored survey of organizations with at least 750 end-user devices across nine countries, and found that device management services can curtail costs, reduce IT workload and support a more streamlined and efficient way of doing business.
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     HP Inc.
By: IBM Watson Health     Published Date: Dec 13, 2017
Clinical decision support solutions are critical to delivering quality care, but how do you know which tools are most effective? In this video, David Bordewyk, national director for clinical solutions at Truven Health, explains five considerations for evaluating current or prospective solutions. First, the tool should provide evidence-based, actionable recommendations. Learn how to determine whether that’s the case, as well as how to identify tools that provide comprehensive information, information that’s consistent, and information that’s easy to find and access. Additionally, the tool should provide access from multiple types of devices and the vendor should offer ongoing user training and support.
Tags : clinical solutions, clinical decision support solution, clinical decision tool, technical support, optimized care, evidence-based recommendations, clinical solution vendor, drug reference
     IBM Watson Health
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